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"Unable find mailbox timezone:Error 0x800004005" during time zone extraction process is not a big deal, you do not have to worry about this much.
Simply add those users into mailboxes_1.txt, tab separated, in the format of "user <tab> server <tab> timezone". You can use Excel to make this easy (Excel is on the virtual machine that you can download from us with tools), hopefully most of your users are in the same timezone - then it becomes REALLY easy.
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Not good enough. We're an ASP with thousands of users spread across a dozen mail servers, in every time zone. Getting 0x800004005 on almost every single mailbox. Vague error messages with third-grade English and the clock is ticking - yeah, our bad for expecting this tool to "just work" and not testing it sooner.
Time to call MS support I guess. I sure hope this tool is supported.