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A fix for the interoperability issues between Exchange 2007 and 2010 EMC and IE9 is now available

Nino_Bilic's avatar
Nino_Bilic
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Oct 17, 2011

Update 12/13/2011: Please note that starting with today, you do not need to call Microsoft Support to get the fix to resolve this issue. All that is required now is installation of December 13, 2011 IE security update, KB 2618444. The below blog post has been updated accordingly.

We are happy to report that a fix for the Exchange Management Console (EMC) issues when Internet Explorer 9 is installed is now available. To be specific, we have talked about this in a previous blog post:

Exchange 2007 or 2010 EMC might fail to close with "You must close all dialog boxes before you can close Exchange Management Console"

How does this fix need to be applied?

In order to install the fix, a released version of IE9 needs to be installed on the machine first. Then:

The KB article talking about all this has also been updated: KB 2624899 FIX: You cannot close the EMC window on a computer that has Internet Explorer 9 installed

Finally, I would like to thank the Internet Explorer team for working with us on this interoperability issue and producing this hotfix.

Nino Bilic

Updated Jul 01, 2019
Version 2.0
administration
community
Exchange 2007
Exchange 2010
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20 Comments

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  • Anonymous's avatar
    Anonymous
    Oct 18, 2011

    You can also download the hotfix KB2624899 here:

    <link removed>

    Comment edited by Nino Bilic [MSFT] 10/18/2011: I understand people find it inconvenient to contact MS for this fix, but we cannot recommend or support fixes downloaded from somewhere else. Please trust us that there is a reason for this at this time.

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    @ LarryH: Larry - please check the blog post again; you need to first install http://support.microsoft.com/kb/2586448 and then you need to get the 2624899 fix from Microsoft. That'll make it all better.

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    I am still seeing the issue with IE9 and the application of 2586448 on three new servers.  Any other advice to remove this annoying issue save killing the task or logging off?

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    @Michel: As stated in the post - although tested, hotfixes don't go through as extensive testing as our roll-up fixes. If customers contact CSS for a hotix, CSS can track customers with a particular hotfix and reach out in case any issues are reported with it.

    Ideally updates should be applied via rollup updates and service packs, which bundle many updates and go through more extensive testing than individual hotfixes.

    @Martijn, Goodthings2life, Michel: The post has been updated with a link to request the hotfix.

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    Direct hotfix request link:

    http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2624899

    Wonder why it's not public; people want to incorporate this into their corporate builds or images.

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    Thanks for the updated information. I would love for this to be a public download, however. I hate calling product support.

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    Call support. (I call 1-800-microsoft and press the buttons to get into support)  Immediately state in a firm manner "I need KB2624899".  I've never had to pay anything to get a hotfix.  Works every time.

  • Anonymous's avatar
    Anonymous
    Oct 17, 2011

    Very good but please make it possible to download the hotfix without calling PSS.