Preview - Day in the Life Quick Sheets for Adoption & Training

John_Grimshaw I feel your pain - and I agree, these paint a pretty rosy picture of an ideal world. Getting there’s the hard part and less rosy in real life and that’s where change management comes in.

As a starting point, I’ve found Prosci’s ADKAR model to be a helpful way of thinking about small and large changes. Here’s how I’d look at it it from your example: ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) would suggest the biggest barrier points are Awareness (why do I need to change the way I work?) or Desire (why does it matter to me?). If people don’t get those two points first, it’s less likely they’ll care about training (Knowledge) and won’t bother using it (Ability). 

I’d suggest focussing on the ‘awareness’ and ‘desire’ if you want to build out a plan for adoption.

A few more links from Microsoft:

• The Microsoft Adoption Specialist stream is for broader M365 adoption but could be scaled down to individual products/changes
• The Modern Collaboration Architecture content can be helpful if you need to engage senior leaders/HR/People & Culture in conversations about the improvements you’re trying to make.