Hello Champions! Hope you've enjoyed your summer so far. Here is a recap and top Q+A from our September monthly call.
Hello Champions! Hope you've enjoyed your summer so far. The Microsoft 365 Champions program is back from our annual Summer hiatus. Here is a recap and top Q+A from our September monthly call. We had two guests Karuana_Gatimu_MSFT and James Tyer- Senior Program Manager, Viva Engage come on our call this month.
Karuana presented a comprehensive overview of the September 18th announcement: Microsoft 365 Copilot: Enabling human-agent teams.She highlighted the new Copilot agents(including the Facilitator, Channel, Project Management, and Knowledge Agents) and agentic workflows. She showcased interactive demos that help change management and champions train and educate users with step-by-step simulations. In addition, she shared her excitement over the new audio recaps feature with Copilot in Microsoft Teams that allows you to listen to meeting summaries at your desk or while walking, available in multiple styles.
Next, James shared on how to use Viva Engage to drive Copilot adoption through community engagement. He shared that Viva Engage is public by default, fostering open sharing and collaboration and is ideal for change management and community building. He showcased the Copilot Adoption Community Template: a prebuilt Viva Engage community template available to all Microsoft 365 license holders (E3, E5, SMB).
- Features include:
- Cover image, profile icon, and suggested content.
- Auto-recommendation of members with Copilot licenses.
- Suggested posts and learning content (editable by admins).
- Long-form articles, embedded videos/images, and campaign tools.
Top Q+A from this month's session
1. Q: Will there be an updated Teams architecture guide to support new agentic features?
A: Yes, a new Best Practices Architecture Guide is in development and will be released before or shortly after Microsoft Ignite.
2. Q: Should I replatform from Teams channels to Viva Engage for Copilot adoption?
A: Replatforming to Viva Engage is recommended for better automation, scalable engagement, and AI-powered features like automatic Q&A and verified answers. In addition, you may choose to pair Viva Engage with a SharePoint site for content hosting. We also recommend using campaigns like Getting Stuff Done to make the transition engaging and purposeful.
2. Q: Can Copilot updates be rolled out more incrementally to avoid overwhelming users?
A: Due to the fast-paced nature of AI development across the industry, updates are released at "AI clock speed". However, Champions are encouraged to curate updates monthly and filter them by role to help users manage change effectively or in stages to most effectively digest updates at your users' speed.
3. Q: How can new users be added to Viva Engage communities more efficiently?
A: James recommended using dynamic groups via Entra or HR data connectors. The Copilot adoption community supports auto-adding users with M365 Copilot licenses. In addition, PowerShell can also be used for bulk onboarding.
4. Q: Will video content be added to the Copilot adoption community in Viva Engage?
A: Yes, short videos are planned, including "Getting Started" guides and microlearning content.
5. Q: What license is required for Audio Recap in Teams?
A: Audio Recap is tied to the Microsoft 365 Copilot license, not Teams Premium.
6. Q: How do I manage diverse learning styles and cultural nuances in Copilot adoption?
A: We recommend using microlearning, short videos, and informal content. We encourage user-generated sharing and recommend focus on engagement and accessibility across different formats.
7. Q: Is it possible to apply the Copilot adoption community template to an existing Engage space?
A: Yes, the template can be applied to pre-existing communities to gain additional features.
8. Q: How do I access Audio Recap for meetings?
A: Please follow this guideline: Listen to audio recaps of your meetings - Microsoft Support
9. Q: What’s the best way to encourage engagement in Copilot communities?
A: We recommend focusing on campaigns and calls to action that invite users to share their own experiences and use informal, everyday content. In addition, reward participation with praise walls or badges.
10. Q: Will there be an updated Teams architecture guide to support new agentic features?
A: Yes, a new Best Practices Architecture Guide is in development and will be released before or shortly after Microsoft Ignite.
Stay tuned and join us next month on October 28th for our next Microsoft 365 Champions monthly call.
- Haven't joined the program yet? It's free! Join here: https://aka.ms/M365Champion.
- Bring your questions to our discussion forum: https://aka.ms/DriveAdoption on the Microsoft Tech Community (MTC).
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