How Microsoft 365 and Teams is turning frontline workers (FLW) into superheroes (and no, they don't need capes).
We were lucky to have Irina Parsina and Michael Bohlin from Microsoft as our co-hosts for the session at ESPC in Stockholm, "Empowering Frontline Workers: Transforming Experiences with Teams and Microsoft 365." They brought their A-game, guiding us through the wonders of how to empower frontline workers. We did miss Michael’s tap dancing and Irina’s jazz hands, but they still managed to make the session both entertaining and informative. Hats off to them!
Irina Parsina presenting at ESPC24 in Stockholm, Sweden.
What did we learn?
The Starting Point: 80% of the Global Workforce
Did you know that 80% of the global workforce are frontline workers? These folks are the unsung heroes, and Microsoft 365 is here to help them go from zero to hero, all while keeping things as simple, smart, and secure as possible.
Simple: One Place to Rule Them All
Enter Mona Kane, our fictional store associate who has it all figured out. With Microsoft 365, she can navigate her day seamlessly, starting from her home experience with Viva Connections. Need to clock in? Easy-peasy with out-of-the-box cards and apps. Want to see your shifts or tasks? Just a click away. Need to send targeted announcements? Viva’s got your back.
Smart: AI to the Rescue!
Frontline workers are optimistic about AI, with 65% hoping it’ll make their lives easier. And why wouldn’t they be? From finding the right information to automating tasks, AI in SharePoint and Teams is like having a personal assistant who never takes a coffee break. Imagine a world where a fridge malfunction triggers a task in your planner, complete with instructions and a thank-you note. “Thank you for saving the environment!” Now that’s a nice touch.
Michael Bohlin presenting at ESPC24 in Stockholm, Sweden.Secure: Keeping It Safe and Sane
With shared devices and customized home screens, IT can control everything from app access to system settings. And talk about convenience: a global sign-in signs you into all your apps, and a single sign-out logs you out of everything. Plus, Windows 365 Frontline shared mode offers a virtual desktop experience that’s as smooth as butter.
Work-Life Balance: Clock In, Clock Out
Teams now knows when you’re on the clock, sending notifications only during work hours and muting them when you’re off. It can even block Teams access outside of working hours for those bringing their own devices. Finally, dynamic membership management lets you handle frontline teams with the flexibility of a yoga instructor.
So, there you have it! Microsoft 365 is not just a tool; it's a secret weapon, transforming our everyday frontline workers into super-efficient, tech-savvy marvels. Until next time, can we please see some tap dancing and jazz hands?
To FLW and beyond, https://www.linkedin.com/in/caroline-kallin/
