Final Update: Wednesday, 13 May 2020 20:10 UTC
We've confirmed that all systems are back to normal with no customer impact as of 05/13, 20:00 UTC. Our logs show the incident started on 05/12, 16:30 UTC and that during the 27 hours & 30 minutes that it took to resolve the issue some of the customers might have experienced data access issues while attempting to use saved searches.
-Saika
We've confirmed that all systems are back to normal with no customer impact as of 05/13, 20:00 UTC. Our logs show the incident started on 05/12, 16:30 UTC and that during the 27 hours & 30 minutes that it took to resolve the issue some of the customers might have experienced data access issues while attempting to use saved searches.
- Root Cause: The failure was due to an issue in one of our back-end services.
- Incident Timeline: 27 Hours & 30 minutes - 05/12, 16:30 UTC through 05/13, 20:00 UTC
-Saika
Update: Wednesday, 13 May 2020 18:08 UTC
Root cause has been isolated to access data using saved searches which was impacting Log Analytics. To address this issue we fixed our back-end services. Data Access is now working as expected. Some of the customers may experience the data access issues and we estimate ~3 hours before all the impact is addressed.
Root cause has been isolated to access data using saved searches which was impacting Log Analytics. To address this issue we fixed our back-end services. Data Access is now working as expected. Some of the customers may experience the data access issues and we estimate ~3 hours before all the impact is addressed.
- Work Around: None
- Next Update: Before 05/13 21:30 UTC
Initial Update: Wednesday, 13 May 2020 12:29 UTC
We are aware of issues with Log Analytics saved searches and are actively investigating. Some customers may experience issues accessing data using saved searches.
We are aware of issues with Log Analytics saved searches and are actively investigating. Some customers may experience issues accessing data using saved searches.
- Work Around: None
- Next Update: Before 05/13 18:30 UTC
-Santhosh
Updated May 13, 2020
Version 5.0
