Experiencing Data Access and Data Latency Issues for Log Analytics, West Europe - 10/22 - Resolved

Final Update: Wednesday, 23 October 2019 03:52 UTC

We've confirmed that all systems are back to normal with no customer impact as of 10/23, 00:23 UTC. Our logs show the incident started on 10/22, 21:15 UTC and that during the 3 hours that it took to resolve the issue some customer customers may have experienced data latency and data access issues.

• Root Cause: The failure was due to a failure with an Azure Storage stamp in West Europe.
• Incident Timeline: 3 Hours & 8 minutes - 10/22, 21:15 UTC through 10/23, 00:23 UTC
  

We understand that customers rely on Azure Log Analytics as a critical service and apologize for any impact this incident caused.

-Jack Cantwell

Update: Tuesday, 22 October 2019 21:58 UTC

Root cause has been isolated to a problem with an Azure Storage stamp in West Europe which is impacting Log Analytics query, Log Search Alert, and Metric Alerts. The Azure Storage team is actively working on a mitigation for this issue. Some customers may experience data latency, alert latency and problems with data access.

• Work Around: none at this time
• Next Update: Before 10/23 00:00 UTC

-Jack Cantwell