Final Update: Friday, 20 March 2020 20:27 UTC
We've confirmed that all systems are back to normal with no customer impact as of 03/20, 19:40 UTC. Our logs show the incident started on 03/20, 11:35 UTC and that during the 8 hours and 5 minutes that it took to resolve the issue customers in the US Gov Regions may have experienced delayed or missed alerts.
-Eric Singleton
We've confirmed that all systems are back to normal with no customer impact as of 03/20, 19:40 UTC. Our logs show the incident started on 03/20, 11:35 UTC and that during the 8 hours and 5 minutes that it took to resolve the issue customers in the US Gov Regions may have experienced delayed or missed alerts.
- Root Cause: The failure was due to an incorrect configuration on a dependent backend service.
- Incident Timeline: 8 Hours & 5 minutes - 03/20, 11:35 UTC through 03/20, 19:40 UTC
-Eric Singleton
Update: Friday, 20 March 2020 18:35 UTC
We continue to investigate issues within Log Search Alerts. Root cause is not fully understood at this time. Some customers may continue to experience delayed or missed alerts in US Gov Regions.
We continue to investigate issues within Log Search Alerts. Root cause is not fully understood at this time. Some customers may continue to experience delayed or missed alerts in US Gov Regions.
- Next Update: Before 03/20 21:00 UTC
Update: Friday, 20 March 2020 16:45 UTC
We continue to investigate issues within Log Search Alerts. Root cause is not fully understood at this time. Some customers may continue to experience delayed or missed alerts in US Gov regions.
We continue to investigate issues within Log Search Alerts. Root cause is not fully understood at this time. Some customers may continue to experience delayed or missed alerts in US Gov regions.
- Next Update: Before 03/20 19:00 UTC
Initial Update: Friday, 20 March 2020 13:47 UTC
We are aware of issues within Log Search Alerts service and are actively investigating. Some customers may experience delayed or missed alerts issue in US Gov regions.
We are aware of issues within Log Search Alerts service and are actively investigating. Some customers may experience delayed or missed alerts issue in US Gov regions.
- Work Around: None
- Next Update: Before 03/20 16:00 UTC
-Anmol
Updated Mar 20, 2020
Version 6.0