How to build chatbots that deliver better customer experiences and help support a surge in inquiries

Hi Saf1042 , great question!

If you're looking to build a simple Informational Q&A bot, there are a couple of ways to do this:

1. You can start with QnA Maker. Here is documentation on that, or you can watch a video here  (Part 1 - Build bot + Test in Teams, Part 2 -  Deploy to Teams for broader use)
   Note: When you build a bot with QnA Maker, you'll also host it in Azure Bot Service, which allows you to deploy it quickly to Teams channel (images below). A quick trick, once you've completed the step in image one, you can just click on Microsoft Teams and it will take you straight into Teams to test your bot. You will have to take some steps to make it available to your team. Please let me know if you have issues here.
   
   
   
   Select Channels in Azure Bot Service and Connect to Teams.
   Note: Once you have done this, you can click 'Microsoft Teams' to test the bot in Teams.

    

2) You can also use the FAQ-Plus bot template within Teams. ( Video here | Documentation here). I'm less familiar with this approach, but the above resources should help. 

Please keep us posted if you decide to build a bot and deploy it to Teams! I've personally deployed one - and it can benefit your immediate team- especially for things like all the key links to dashboards, shared documents, etc. By the way, you can also stay in touch with us on twitter @MSBotFramework. 

Happy Building!