MicrosoftMicrosoftHi GarfieldHe
Now I'm even more worried than before. There was no mention about this upgrade, it's the first time someone says that, so let's first make sure we all understand. The one it's listed in your post is the AndrewDragonHD, and the one I'm saying it's now bad, is the Andrew voice (not the multilingual, and not the Dragon, ok?). So now please, clarify this: did you (or one of your colleagues) change the Andrew voice? There was nothing wrong with the voice, so I don't think a bug needed to be fixed. If you did not deliberately change the voice, then it means the last update completely ruined it. Sorry, but I'm very upset cause I literally can't continue recording with the voice as it is now, and I paid for lots of characters already, and I want to finish my project. If there's a way I can send you a sample, so you can compare now (bad) vs before (good), that would be great. I don't use discord, so tell me if there's another way to do it. Or maybe you didn't try the Andrew voice yet, and testing it you soon realise it sounds different. That's basically the main issue I have: the voice used to be super sharp and clean, and now it's so different (worse), but it's also less accurate. Last but not least, I'm not opposed to having more versions of Andrew, but as it is now, the voice was replaced. In short, I'm asking you to bring back the previous Andrew version asap. I don't care if you fix what in my view it's a big problem, or if we have the possibility to use both the current and the previous versions, but I would really apprecciate if you take this issue seriously, cause it's so frustrating after more than a week. Thanks in advance.
MicrosoftHi VC_1, totally understand your situation, please be aware that we are constantly monitor the voice performance through different use cases and will provide update and bugs fix through time to bring the better result, and any configuration change, will introduce a new model variation. If the fix is creating new issue, we will also look into it and adjust asap, your details information is very critical for us to understand the issue on your end and compare with our observations.
If possible, please send an email with information below to this ttsvoicefeedback@microsoft.com
I have talked with the team who monitor this email to pay attention on your feedback, you can note that you have mentioned this bug to me on Blog post.
Hope this could help!
Garfield
Hi GarfieldHe,
I've been busy, but I will text them asap. Once again, sorry to bother you with long responses, I aprecciate your patience and the fact you really wanted to help. Thank you so much.
MicrosoftHi VC_1,
You are welcome, we are sorry for the inconvenience that troubling your projects! We are always happy to listen and collect feedback from our customers and will address them if there is any issue. Will wait for your email and we can take from that!
Best,
Garfield
MicrosoftHi VC_1 , sorry for the situation! We understand that the voice change which impact the on-going project would be very frustrating. According to my conversation with the voice owner, we got a report about high frequency noise from other customers, and this bug fix is addressing that issue, please notice that all activities may create change between model version, and all fix before deployment, we will run testing with different cases to compare the model, we only deploy the new version if there is gain from the testing score. For the update note, only big features or new release by recipe updates will be mentioned.
Would you mind creating an ICM ticket through Azure portal support Support + troubleshooting - Microsoft Azure? Once you have the ticket ID, please share it to me here, I will ask our support team to take care the case and communicate with you through the channel to collect more information. It is unfortunate that the fix caused unexpected inconvenience to you, we would like to try our best to understand more and provide follow up solution to solve the situation! Sincerely, thanks for your understanding!
Thanks for the reply GarfieldHe, but what you're describing doesn't make sense to me. The Andrew voice I mentioned was affected by a similar problem in August 2024 (it was changed), and after several weeks, finally someone decided to bring the voice back (and me and others were very happy), so only the multilingual was changed (no problem). Since then and until the last update, there was absolutely nothing wrong with the voice, and if some users were really experiencing this issue, it's impossible it took more than 6 months to fix it. And btw, I get that if the problem was real, even if only affected a few people must be fixed, but not changing the voice. I tried to create a ticket numerous times, but Azure is asking me to pay 29 dollars a month, and I don't think that's fair cause I already paid for characters, and put a lot of time and effort recording. I tried to explain the problem creating a different kind of ticket, but I was told it's a technical issue, so the worker closed it and once again, reminded me that I have to pay 29 dollars a month. So I hope you understand why I don't want to create the ticket, but I 'posted an idea', 'created a community post', and 'sent feedback'. You are literally my last hope to fix this, and again, sorry if it looks like I don't trust you... I'm just frustrated and I don't understand some things. So far, you're the one who cared the most. If you want to help me, please tell someone to bring the previous version back, and I'd like to remark that I have no problem if it coexists with the current one (even though I think it's really bad). I get what you say about the testing scores, but honestly, I think that's probably a misleading indicator. I don't think there's a better test than actually working with the voices, and trust me, I have recorded a lot with the previous Andrew voice, and tried everything with the current one...it's not even close to that level. Please, let me know if you can do something and if you think someone will fix it.
