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Ask the Directory Services Team
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Does your logon hang after a password change on win 8.1 /2012 R2/win10?

Lindakup's avatar
Lindakup
Icon for Microsoft rankMicrosoft
Apr 05, 2019
First published on TechNet on Jan 11, 2016
Hi, Linda Taylor here, Senior Escalation Engineer from the Directory Services team in the UK.

I have been working on this issue which seems to be affecting many of you globally on windows 8.1, 2012 R2 and windows 10, so I thought it would be a good idea to explain the issue and workarounds while we continue to work on a proper fix here.

The symptoms are such that after a password change, logon hangs forever on the welcome screen:



How annoying….

The underlying issue is a deadlock between several components including DPAPI and the redirector.

For full details or the issue, workarounds and related fixes check out my post on the ASKPFEPLAT blog here http://blogs.technet.com/b/askpfeplat/archive/2016/01/11/does-your-win-8-1-2012-r2-win10-logon-hang-after-a-password-change.aspx

This is now fixed in the following updates:

Windows 8.1, 2012 R2, 2012 install:

For Windows 10 TH2 build 1511 install:

I hope this helps,

Linda
Updated Apr 05, 2019
Version 2.0
  • IamChad's avatar
    IamChad
    Copper Contributor

    Hi Linda,

    While I am not seeing this issue on Windows 10 Logon on a standard laptop or desktop. I have this issue on Windows 10 virtual machines and I am unable to figure it out how to stop it happening. I have made sure all the required patches are installed. 
    i have also written a password rest script with Powershell that non admin users can run, and that also hangs.

     

    param (
    [string]$oldPassword = $( Read-Host "Old password"),
    [string]$newPassword = $( Read-Host "New password")
    )
    $name = $env:USERNAME
    $ad = whoami /fqdn
    ([ADSI]"LDAP://$ad").ChangePassword("$oldPassword","$newPassword")

     

    The links to the original post are missing or removed.  Could I ask for some guidance please?

     

    Chad