[Today's post comes to us courtesy of Justin Crosby and Rod White]
We recently received a call where a user needed to create a new MAPI (Outlook) profile. They called because they did not see the Mail shortcut in their Control Panel.
It turned out that the user was using the 64-bit version of Windows Vista. When you are using a 64-bit OS (Windows Vista or Windows Server 2008) there are actually 2 Control Panels, one for 64-bit items and one for 32-bit items. Microsoft Office 2003/2007 is a 32-bit application; therefore it’s Control Panel applet will be in the 32-bit Control Panel, this is necessary because the 64-bit version of explorer.exe cannot open the 32-bit .dll files that are required for this application. For more information on this and other applications that may be affected see http://support.microsoft.com/kb/895561 .
To access the 32-bit Control Panel you must open the classic view of Control Panel and click on the “View 32-bit Control Panel Items” link as seen below:
Once the 32-bit Control Panel opened the user could then access his email profiles by clicking the Mail link.
You can also directly open Mail Setup by running “c:\Windows\SysWOW64\control.exe mlcfg32.cpl”