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SteveKlassen
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Joined 5 years ago
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Re: Teams invitation, from Teams app vs Calendar forward
Flombarts Yeah, if you enable: -ProcessExternalMeetingMessages $true and -AutomateProcessing AutoAccept Then both internal and external parties can invite the meeting room to a TEAMS meeting. This is good. The original issue above was when you get an invite from an external party and you don't or can't ask them to invite your boardroom. So you want to be able to forward that meeting yourself, to the boardroom to take the meeting in there. This was an issue with The local install of Microsoft Outlook. It was breaking the TEAMS metadata in the invite when you forwarded it... so the boardroom was not able to Join. This should be fixed now, as Microsoft resolved it in an update, however, as a workaround... if you are having this issue, forwarding the invite to the boardroom using the web version of outlook worked when the local install of Outlook was not.Re: Teams invitation, from Teams app vs Calendar forward
I can confirm it works... we have the exact same setup. First question... what license are you using for the Dedicated Room Mailbox? We use an Intune license, and F3 license to save on cost. Yes, our X50 has the latest firmware. Our only issue right now is when we forward an invite that was sent to a personal email, to the boardroom, outlook again breaks the join info. Microsoft had fixed it, but it is broken again. If you forward the invite via the outlook web access though, that works. But we've never had an issue joining an external meeting where it was sent directly to the boardroom. If you want... I can send you a test meeting invite to your boardroom, and you can send a test meeting invite to my boardroom if you want to test it out. If you want to do this... I suggest you set up a temporary email address and redirect it to the real boardroom email address so that you don't give your real boardroom address to the forum trolls.Re: Teams invitation, from Teams app vs Calendar forward
Email o365su16@microsoft.com Use this subject line: [Case #:24450109] Microsoft 365 Business Support Put this in the body of the email: ## Please type your reply above this line ## Microsoft Corporation Your request (24450109) has been updated. To add additional comments, please reply to this email. And you should be able to reach Cromer.Re: Teams invitation, from Teams app vs Calendar forward
First: You need two different email tenants or domains. I set up a trial tenant with the Microsoft tech today. Second: A teams meeting invite is sent from and email account at one tenant/domain, to an email account at the other tenant/domain. Third: The invite is accepted, and then the email account that accepted uses the outlook client to forwards it to the resource/boardroom. This will result in the boardroom device not being able to join the meeting that was forwarded to it. If the email account that accepted it uses the outlook web client to forward it to the resource/boardroom, then the forwarding works and boardroom is able to join. It does appear to be related to outlook breaking the meeting invite.Re: Teams invitation, from Teams app vs Calendar forward
No solution yet. Call Microsoft. Open up a case, or quote my open case #. I actually have three. Ticket # 23769867 - this ticket was closed... and Microsoft can't re-open it they tell me. This is the original ticket from months ago that was not solved. This my second ticket, asking for the previous ticket(above) to be re-opened since the issue was not resolved. Ticket # 24405728 This is a new ticket Microsoft opened to track new details in a different department. Ticket # 24450109Re: Teams invitation, from Teams app vs Calendar forward
Hey Pavel, I'd like to request that this be escalated to a higher priority. This issue completely breaks the ability to have a meeting over Teams, when this forwarding issue occurs. And it happens nearly every meeting that is forwarded. This should supersede new features, and even less problematic issues. This issue stops teams from working altogether when it occurs. Please escalate this to your manager, and ask that this issue be given the highest priority.Re: Teams invitation, from Teams app vs Calendar forward
Hey DJP7171, Yeah I have two X50s and three X30s. Firstly... its not the Poly Unit. It's Microsoft Teams. It's 100% in Microsoft's court. This is what I know. 1) My original case was open for more than a month. Case #: 23769867 if you want to reference it. At the same time I had a case open with Poly too. After spending many hours... both Poly and Microsoft determined that when you have a Microsoft Teams meeting in your Microsoft Calendar, and you forward it with Microsoft Outlook, to another Microsoft Calendar, the meeting loses some of it's metadata. That metadata is what the Microsoft Teams app that Microsoft provides to companies like Poly, or Yealink, Crestron, Logitech, etc... need to be able to join the meeting. Without out it in the invite, the room sees the name and subject of the meeting, but it is unable to join. https://www.microsoft.com/en-ca/microsoft-teams/across-devices/devices That case has been closed, so I had to re-open a new one, referencing it, to continue. My new case is Case #: 24450109, and I have provided a new example to them of an invite that works, and an invite that does not. Everyone who sees this post... should call Microsoft and ask that these two case numbers be escalated and fixed. I've spent at least 12 hours of my time over the last 2 months on the phone providing example after example. I can even reproduce the issue easily, and I have done so, with Microsoft on the phone. The urgency I've been shown, has been pretty poor.Re: Teams invitation, from Teams app vs Calendar forward
I might be taking you wrong, and if I am, forgive me, but it sounds like you are being a bit defensive and I didn't say that you were on the call or that you were part of my case. Regarding outlook, specifically we are speaking of Microsoft Outlook for windows, downloaded from portal.office.com, when you have a Microsoft Office 365 Business Standard License. During the course of my open ticket # 23769867, we also used the outlook web client on windows, in the New Microsoft Edge to test with. Here's the history. 1) We have one of the many TEAMS approved devices that are used in boardrooms. The unit we use is called a Poly Studio X50. 2) The issue is that when someone gets a meeting invite from an external party... and they want to take the meeting in the meeting room, they forward the invite to the meeting room, and then they go to the meeting room. In the meeting room, the meeting shows up, but the join button is missing, and just like you said, it was missing the metadata. 3) This issue can be replicated in the outlook web client too, where the button is missing there as well. Those are the details of the issue.
