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emilysam1
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Joined 5 years ago
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Teams Direct Routing - TLS Cert Renewed, but MS still shows it expired
We have Direct Routing with an AudioCodes SBC. It's been working fine for 18 months. Recently, the TLS certificate on the SBC that is used for Teams calling expired. We renewed it on the SBC and it's status shows as "OK" with an expiration date 1 year from now. However, on the Health Dashboard for Direct Routing on the office.com portal it's still showing the SBC as inactive because the certificate is expired. Microsoft support said it could be 24-48 hours before it "registers" the new certificate. I'm questioning the accuracy of this and wondering if anyone else has had an experience with an expired SBC certificate. I have verified that the config on the SBC is correct - nothing has changed since the certificate expired other than a new CSR being generated and a new cert installed (and yes, it's from one of Microsoft's acceptable providers). I've also verified the root certificates are installed, including the "Baltimore" cert. Any advice or assistance would be most appreciated.15KViews0likes7Comments
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