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tomae_bfh
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Joined Jun 18, 2020
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Re: Consult then transfer to call queue is not working
CDZoeller Hi Dominik I recently had a meeting with an actual engineer from Microsoft. That was the answer: "This being said, the engineering team is currently working on two work items in that regard, namely one with hiding call queues from the search for consultative transfer while the scenario is not supported, second with adding support to consultative transfers to call queues. At this point there is no ETA and PG is working on the available options to implement such, being in the engineering scope of decision, to implement the functionalities and update regarding the timelines for such." For the time being, they said, we should use call merge. https://support.microsoft.com/en-us/office/merge-calls-in-teams-15fd64cf-1500-4143-b199-1bbda98fd695 So you initiate the call with "consult, then transfer" and then merge the two active calls. Regards, Thomas7KViews1like6CommentsRe: Consult then transfer to call queue is not working
Thorsten StiebigAny news regarding this issue? I opened a ticket in November and Microsoft sent me the documentation on how to transfer a call. *rolleyes* Today after 2 months they told me that there is no problem on the Microsoft side. I'm a bit furious, because I referred to this discussion and they did not even bother to read it. In the steps recording I clearly stated where the transfer button disappears. I can reproduce this behavior using the resource account name to transfer the call to, so I don't even leave the Teams-environment. Even so Microsoft insists that there is a problem on the side of our telephony provider.5.5KViews0likes11Comments
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