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CustomMadeDB
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Joined 7 years ago
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Re: Access slow to open
Frank_Rotolo I agree - I think it is a Windows problem too. If I open MS Access program first and then select a database file to open, it opens from there immediately (2 - 3 seconds), but if I try to select and open an Access DB by selecting it from the Right-Click of the Task-Bar Icon list, or by double-clicking the file in the Windows Explorer list, it take more than 30 seconds to open - sometimes up to 5 minutes. As I understand it, the first two methods are Office actions, whereas the second two methods are Windows actions. And, yes, all 4 laptops are using the same version and build of Windows Home (fully updated) and they are all using the same version of MS Office (all downloaded from the same MS Account), so they too are identical (and fully updated). MS Office Support gave up on this and transferred my problem to MS Windows support. They quickly said it was Office not Windows problem and sent me back to Office, who sent me back to Windows, who then gave up completely (I was at Level 3 support by then) and told me to ask my question in this community forum. So, far, no useful answers... Note that in the above process, Office and Windows were both completely reinstalled and configured on my problem laptop, but the problem persisted.17KViews0likes3CommentsRe: Microsoft Technical Supporty
tsgiannis Yes - same problem, but I am trying to find out what this community is. Is it manned by Microsoft tech staff, as I was told be Level 3 Office support as they abandoned by problem. Or is it a community of well-intentioned public people who band together to share ideas. I have no issue with the community, as such, but I was lead to believe this was a Microsoft Official site, manned by Microsoft full time staff. Is that the case, of have I been mislead?1.5KViews0likes1CommentMicrosoft Technical Supporty
I have spent many hours with both Office Tech Support and Windows Tech Support trying to solve a serious technical issue. They finally gave up and told me they do not support MS Access, and to present my problem to this forum. I don't understand this. Is this forum run by Microsoft Tech Staff who can address an issue that Level 3 Tech Support was not able to? Can I talk to someone on the phone or Skype? Can I have a tech person log into my PC to look at and try to resolve the problem? Where am I? I feel like I have crawled way, way out on the limb of a tree and have now fallen off. Where have I landed - can someone please explain. MS Tech Support are refusing to help me further.1.6KViews0likes3CommentsRe: Access slow to open
tsgiannis Thanks for taking time to give me such a detailed response. One thing I don't understand is, if the access files can open in 1 or 2 seconds when opened from within the Access program, then I doubt that there is an HDD or processor problem. It is only when I try to open an Access file by double clicking it in the Windows Explorer list, or when selecting it from right-click on the task bar that it takes ages to open. One way takes 2 seconds the other ways can take up to 2 minutes, and never less than 20 to 30 seconds. I have a feeling it is a Windows problem, in which case totally reinstalling windows (clean), as you suggest, is probably the answer. Re the laptop use for DB development, I have never found this to be a problem, as most of my clients use a laptop or small screen device some of the time, so I tend to format all of my systems for that format. It just means that when they use larger displays, the have a lot of spare space on the right. I do also use an attached display on my laptop in my office, so that helps. What sort of systems do you develop? Mine are all small-business related; marketing, invoicing, production control, purchase orders, etc.17KViews0likes1CommentAccess slow to open
I have 4 HP laptops - all configured identically with Win-10 Home updated fully to current 1903 plus all have Office 365 under a single Microsoft Account Subscription (so all identical). The laptops range from 2 years old to brand new. The faulty one in question (below) is 12 months old. With one of those laptops (only), of the 4 ways I know of to open a database file, 2 of them take anywhere from 30 seconds to 5 minutes. The other 2 ways of opening a database file each take 1 to 2 seconds. the 4 ways are as follows: Open Access and select the file by browsing or from the list of recent files opened (FAST) From an already open Access database, execute code to open another DB (FAST) From Windows Explorer, double-click the DB file (SLOW) Right-Click the Access icon on the task bar and select a previously pinned file (SLOW) It seems to me that the first two are using MS Access to open an Access file, whilst the other two are using Windows to open the Access file. So I suspect that the problem is actually in Windows, not Access. The problem only started a few weeks ago, so up till then on that PC there was no issue, so it looks like an update issue, but it is only affecting one of the 4 laptops. The other 3 have no trouble at all in opening DB files by any of the 4 methods above. I have spent about 14 hours on the phone with both Office and Windows support staff (level 1 and 2 and also the S/W development team) over the last several weeks, but none of them has been able to resolve the issue. In the process they have completely reinstalled Office 365 and completely reinstalled Win-10. Neither action worked. They also set up a separate local account on the laptop, but when logged in under that new user name, the problem still existed. The support team has now given up and asked me to seek help from this community. I find that startling, to say the least: can't Microsoft fix a technical issue in one of its installations? That is unbelievable! But, here I am - seeking help. Does anyone have any bright ideas? The reason it is so important for me is that I earn my living by designing and building MS Access DB solutions for small business people to manage their businesses. I have been doing that for over 20 years. And to have to wait 5 minutes (instead of 2 seconds) for a system to open is unacceptable. And sometimes the methods that work fast are not appropriate (like when I need to hold the shift key down as I double-click the file in the Windows Explorer list). Any help and/or suggestions would be most welcome. Please don't be concerned if I don't answer you immediately. I am in Sydney Australia, which is a different time zone to most of the people using this service, I would guess.21KViews0likes23Comments
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