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potatan
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Joined Aug 18, 2022
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Camera works fine, except it won't transmit video in Teams
This problem is baffling me completely, and I've worked in IT Application support for almost 40 years. I hope someone can help me resolve it. A family member has a very important family court hearing to attend via Teams in a few weeks so I'd like to help her out. This is a Lenovo laptop (Ideapad 330S-14IKB) with a built in SunplusIT webcam. The camera works perfectly in Google Meet and Zoom, but not in Teams. I can see my own video feed on my screen but the other Teams meeting users cannot see my image. The camera is enabled in Teams. Some things I have already tried: Updated webcam driver from Windows Updated webcam driver directly from Lenovo site Ensured Windows 11 is up to date Checked privacy settings to ensure Teams app is permitted to use camera Uninstalled any other apps (e.g. Zoom, Skype) that may be using the camera Cleared Teams cache folders and restarted Uninstalled and reinstalled Teams Performed a partial Windows reset, retaining user data Performed a full Windows reset, erasing the hard drive Some other symptoms and things I've noted Camera works fine on my own Teams window and I can see my own image Camera transmits video correctly when the other party is on Android Camera stops transmitting video when other party is using Windows The same problem occurs using Teams in a browser web app, with either Edge or Chrome Screen sharing works fine Camera works fine in Google Meet (web) and Zoom (app) The problem persists if I log into the laptop with another user account The laptop has a fresh install of Office 365 What on earth is happening and what else can I try? I'm very technical but this has beaten me!
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