Adobe reader and Microsoft Information Protection integration FAQs

[Kartik Kanakasabesan]

Which Adobe products have integrated Microsoft Azure Information Protection?

Following products have integrated Microsoft Information Protection*:

• Adobe Acrobat Reader DC (version 010.20064 and later)
• Adobe Acrobat DC (both Std & Pro) (version 010.20064 and later)

 _{* Azure Information Protection leverages the common infrastructure provided by Microsoft Information Protection and is part of the Microsoft Information Protection solution set.}

Which features are supported with the integration and which ones are not?

Supported Features:

• View a protected PDF in Adobe Acrobat Reader DC or Acrobat DC (on authorization)
• View labels within the application
• A protected PDF can be edited using Acrobat DC (without modifying the protection and/or labels)

Un-supported features:

• Change protection or labels
• A protected PDF cannot be exported to a different file format

How do I install the MIP Plug-in for Adobe Acrobat Reader and Pro? 

Please shut-down Acrobat reader first, install the MIP plug-in, and then open Acrobat Reader. This will ensure that the plug-in is installed correctly

Where can I get Microsoft Azure Information Protection plugin for Adobe Acrobat reader & Acrobat DC?

The plug-in can be downloaded from this location:

https://helpx.adobe.com/acrobat/kb/mip-plugin-download.html

What are the known issues that I should be aware of?

There are issues reported in case there is any uncertified plugin used with Adobe Acrobat Reader. Please contact Adobe or Microsoft support if the issue arises

Where do you store the logs on the system for the Microsoft Information Protection integration?

The location where the logs are stored are as follows:

• If Adobe reader is running in protected mode, then look at

%userprofile%\appdata\locallow\Microsoft\RMSLocalStorage\mip\logs

• If Adobe reader is running unprotected mode, then look at

%LocalAppdata%\Microsoft\RMSLocalStorage\mip\logs

These locations are important if you are trouble shooting or working with Adobe or Microsoft Support

How to consent the adobe apps in my tenant?

Please read the following blog in the techcommunity

How can I label a PDF document?

You can label and protect a PDF document with the AIP Client on your windows workstation

Does the PDF extension change when labelling and protecting a PDF?

No, it does not change. Adobe and Microsoft have implemented this encryption capability based on the ISO specification for PDF documents

Can *PPDF documents protected by older AIP clients be opened with Adobe Reader integration?

PPDF cannot be opened with Acrobat Reader. There are PowerShell cmdlets provided by the AIP client that can assist in converting from *.PPDF extension to an encrypted *.PDF. The PowerShell cmdlets are provided in the following blog

Does the Adobe Reader integration with Microsoft Information Protection solutions support portfolio files?

Currently the support for Portfolio files is not there. Please continue to provide us feedback on capabilities that you seek in the integrations.

Are  there plans to Adobe Reader support for Microsoft Information Protected files on Mac ? 

Yes, that integration with Adobe Reader on Mac was released in May 2019

Is ADRMS supported with the Adobe Reader integration?

No, the version of the SDK used by Adobe Reader does not support ADRMS.

[Karim Zaki]

i m trying to open protected PDF in Microsoft teams but it is not working is there any solution @Kartik Kanakasabesan 

[Kartik Kanakasabesan]

@Rajjeet Kadian  should be able to provide some context, when it comes to Adobe readers integration with Teams

[chenyu_g]

Hi @Kartik Kanakasabesan, the plug in has been installed, but can't see the label and ribbon any additional step for this?

[markdevr]

@Kartik Kanakasabesan Is there any update on getting this to work with SharePoint Online IRM?

[Nora_Hannah]

I've download the Adobe Premium PDF; but I still cannot open my pdf Azure.  How do I go about?

[Ditiro_Lekgeu]

I downloaded the app but I still can't access the document how do I do I access it

[davwongnvdiacom]

so hard to get such simple reader...how can I read the protected doc.!?

[RaphaelHokodo]

Hi, I tried to open an MIP document using the wrong email address but now each time I try to open it it tells me I don't have the rights. How can I re-access the screen where I can input my right email address? Thanks

[cpareja1701]

I, too, am interested in how to "logout" or change my account in Acrobat Reader. Thanks for your help.

[st10216627]

Good day i need access to student material

[deannadavis02]

this is absolutely ridiculous.  the most UNfriendly to users.

[shawntau]

Is there any way to open these files for read on a Linux (RedHat or CentOS) platform?  I am receiving protected documents for software that only works in RedHat/Linux, but I can't open the docs there!

[Tinker_D]

Hi @Kartik Kanakasabesan ,

May I know how can we open protected pdf on Linux (Ubuntu), as you can see there are demanding request for that.. Since now many of MS software already support Linux platform.

[tpm56]

trying to use PDF suite to open PDF files sent to me. Microsoft Azure seems to prevent them from opening

. Will it never work, and must I purchase Adobe acrobat