Teams notifications not working on Windows 10 desktop app

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Highlighted
Microsoft

Hi,

I have seen similar conversations but was not able to find a resolution. I would appreciate any help or suggestions.

 

The notifications from new/existing chats are not showing on teams desktop app. They were showing correctly few days back and the issue started around 10 days ago. 

 

When I receive a new chat or a response to an ongoing chat I cannot see a banner or pop up showing the activity.

The icon in the task bar changes to red and when hovered says there is new activity. 

I have Teams running/open in the background and all the notifications settings are set correctly.

 

I have submitted a problem via Teams, and the support team were not able to provide a resolutions.

Thanks,

Hima

71 Replies
Highlighted

Hi,

 

I guess you have checked the notification settings, click on your profile picture in Teams and select Settings and then in the Notifications section the settings for Messages should be set to Banner.

image.png

 

You can also check so that quiet hours are not enabled in Windows, this is set in Focus Assist in Windows 10.

http://www.lync.se/?p=557

 

Highlighted

Hi Linus,

Thank you for the response.

yes, I the notifications are set to banner, and the focus mode is disabled.

Capture.JPG

Highlighted

You could also try to reinstall Teams, uninstall it, clear files from:

%AppData%\Microsoft\teams\
%localappdata%\Microsoft\Teams

and then reinstall Teams. You could also see if you have the same problem at another computer.

Since you are a Microsoft employee I guess you are in a early release ring, could be some bug/problem there.

 

Is there any difference if you have Teams window open or minimized?

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I have tried the reinstall option, it did not help. I have not checked on a different computer, but my mobile notifications are working fine.

I am not sure if it is due to an update. Seeing this problem post that.
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Is there any difference if you have Teams window open or minimized? I read in another thread about users that didn't get notifications when Teams were minimized.

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There is no difference. I have to explicitly look at it to see if there are any unread chats.
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I am part of a medical organization that uses Teams across many disciplines. over the last month we have stopped receiving notifications for teams and chat. We have verified all settings, uninstalled and reinstalled. We have also tried several other things that we knew to have affected it in the past (skype running in background). We depend on this alot and would appreciate any suggestions and/or updates on a potential solution.

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Hi!
If this was working and suddenly stopped working for all, I assume you created a ticket with MS, otherwise I would advice to do so!

Regards adam
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I am experiencing the same issue.

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Adam,

 

Just want to point out, that as an end user, we're put in a difficult situation. We don't have direct access to Microsoft support, and getting a ticket submitted usually requires navigating through Tier 1 and Tier 2 support from our organizations, wasting a lot of time, and not guaranteeing that a trouble ticket will be submitted to Microsoft. Because of this, I imagine many corporate issues with 365 go unreported.

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@Peter Mcdermott It's highly likely that this issue is related to your companies infrastructure or your local settings though, there are 420,000 companies now using Teams, this isn't effecting all of them. Why wouldn't your support be the first port of call?

 

The most common issues we see in here are

1. People expecting notifications for every post, when they aren't Following as well as favouriting

2. People turning on Focus Assist

3. Network infrastructure e.g. proxies etc. that are effecting the Teams traffic

 

 

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Steven,

 

Thank you for the perspective--I didn't realize these challenges you mentioned. I find it odd that I'm getting all of my IMs and notifications WITHIN the application, but not receiving any desktop alerts. I'll go through my organization's tech support as you suggested.

 

Thank you.

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I just started having this issue also. Here are my symptoms:

 

- No banner notification

- No sound

- Team icons in sys tray goes red if I have something to look at

 

What I have done to attempt to remedy this issue:

 

- Confirmed to allow banner notifications for everything

- Uninstalled, wiped data from appdata/local/microsoft/teams, reinstalled

- Ensured I'm not in Quiet Mode (confirmed as I receive notifications from many other things)

- I am not in Do Not Disturb as I am active and green

- Confirmed others in my organization are not having this issue as it is seemingly isolated to me

 

What else can I try? As a person who is a first point of escalation for my company, it is frustrating to not know when people are trying to contact me. I can retrain myself to look at the system icon tray but that is rather inconvenient when everything was working perfectly fine last week.

 

Thank you.

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Hi @mookie 

 

Was wondering if you have managed to solve your issue?

 

I am experiencing the exact same problem as well:

- No banner notification

- No sound

 

I have done what you did to remedy the problem but it has not worked. I still do not receive any pop-up / banner notification. The only thing is the icon shows up red instead of the usual green tick if I have something to look at or if I receive a chat etc. 

 

Did you manage to find a solution for yours? 

 

Much thanks

 

 

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@ywong09 

I did, yes. Unfortunately it wasn't something I had to do. My profile at my office was on a different domain and our IT Manager had to put me back on it and once that happened, it worked as advertised. My home PC would work fine which lead me down the path of it being an internal issue. I wish I had more info but that is all I have.

 

Best of luck to you!

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Thanks for the reply @mookie! Mine just works magically now -- no idea why! All is good :)
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We're having the same issue for all users. This seem to have started and just the last week. No one is getting desktop notifications at the moment. The messages are going through and in the app is minimized you can see a red dot when you open the running app drawer. There's no sound either and but banners are set for all notifications.
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we have tried checking all of the proxy settings, uninstalls, clearing caches. several "super users" have tried multiple settings changes. none of this is working. we are still geetting no banners, no sounds, no orange flashing icon like we used to get. HELP PLEASE ! @Peter Mcdermott 

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I’d suggest creating a ticket with Microsoft

Adam