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Sorry we couldn't find... Is it possible it was moved, renamed, or deleted?

%3CLINGO-SUB%20id%3D%22lingo-sub-330500%22%20slang%3D%22en-US%22%3ESorry%20we%20couldn't%20find...%20Is%20it%20possible%20it%20was%20moved%2C%20renamed%2C%20or%20deleted%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330500%22%20slang%3D%22en-US%22%3E%3CP%3EWhen%20I%20try%20to%20open%20any%20Word%20document%20within%20one%20particular%20folder%20in%20Onedrive%3CSTRONG%3E%2C%3C%2FSTRONG%3E%20I%20get%20a%20message%20saying%20%3CSTRONG%3E%22sorry%20we%20couldn't%20find...%20Is%20it%20possible%20it%20was%20moved%2C%20renamed%2C%20or%20deleted%3F.%3C%2FSTRONG%3E%26nbsp%3B%3CSPAN%3EThis%20does%20not%20happen%20with%20any%20other%20folder%20within%20Onedrive.%20This%20is%20a%20folder%20located%20in%20Onedrive%2C%20and%20this%20only%20happens%20to%20this%20particular%20folder%20with%20this%20file%20name.%26nbsp%3BI've%20noticed%20that%20when%20I%20change%20the%20folders%20file%20name%2C%20it%20allows%20me%20to%20open%20any%20Word%20document%20within%20that%20folder%2C%20but%20when%20I%20change%20the%20folders%20file%20name%20back%2C%20it%20does%20not%20allow%20me%20to%20open%20any%20Word%20document.%20Can%20someone%20please%20help%20me%20with%20this%20problem%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-330500%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EFiles%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-330720%22%20slang%3D%22en-US%22%3ERe%3A%20Sorry%20we%20couldn't%20find...%20Is%20it%20possible%20it%20was%20moved%2C%20renamed%2C%20or%20deleted%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-330720%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EI%20guess%20this%20is%20a%20duplicate%20and%20the%20question%20is%20answered%2Fdiscussed%20in%20another%20thread%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FSorry-we-couldn-t-find-Is-it-possible-it-was-moved-renamed-or%2Fm-p%2F330503%23M25330%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FSorry-we-couldn-t-find-Is-it-possible-it-was-moved-renamed-or%2Fm-p%2F330503%23M25330%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1107823%22%20slang%3D%22en-US%22%3ERe%3A%20Sorry%20we%20couldn't%20find...%20Is%20it%20possible%20it%20was%20moved%2C%20renamed%2C%20or%20deleted%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1107823%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F278053%22%20target%3D%22_blank%22%3E%40JohnKingcannon%3C%2FA%3EI%20had%20the%20same%20issue%20today%20where%20I%20tried%20to%20open%20an%20Excel%20file%20and%20received%20the%20following%20message%3A%26nbsp%3B%20%22.....%3CSTRONG%3Esorry%20we%20couldn't%20find...%20Is%20it%20possible%20it%20was%20moved%2C%20renamed%2C%20or%20deleted%3C%2FSTRONG%3E%22.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20turns%20out%20the%20folder%20name%20was%20extremely%20long%20where%20I%20had%20the%20excel%20file%20in.%20After%20renaming%20the%20folder%20to%20something%20shorter%2C%20I%20was%20able%20to%20open%20the%20excel%20file%20with%20no%20problem.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1156582%22%20slang%3D%22en-US%22%3ERe%3A%20Sorry%20we%20couldn't%20find...%20Is%20it%20possible%20it%20was%20moved%2C%20renamed%2C%20or%20deleted%3F%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1156582%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F278053%22%20target%3D%22_blank%22%3E%40JohnKingcannon%3C%2FA%3E%26nbsp%3BI%20found%20that%20pausing%20my%20OneDrive%20sync%20allowed%20the%20file%20to%20download.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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New Contributor

When I try to open any Word document within one particular folder in Onedrive, I get a message saying "sorry we couldn't find... Is it possible it was moved, renamed, or deleted?. This does not happen with any other folder within Onedrive. This is a folder located in Onedrive, and this only happens to this particular folder with this file name. I've noticed that when I change the folders file name, it allows me to open any Word document within that folder, but when I change the folders file name back, it does not allow me to open any Word document. Can someone please help me with this problem?

3 Replies
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@JohnKingcannonI had the same issue today where I tried to open an Excel file and received the following message:  ".....sorry we couldn't find... Is it possible it was moved, renamed, or deleted".

 

It turns out the folder name was extremely long where I had the excel file in. After renaming the folder to something shorter, I was able to open the excel file with no problem.

 

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@JohnKingcannon I found that pausing my OneDrive sync allowed the file to download. 

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