05-31-2019 01:33 AM - edited 05-31-2019 01:36 AM
05-31-2019 01:33 AM - edited 05-31-2019 01:36 AM
We recently had a user record a meeting in teams and after the meeting was finished the meeting failed to upload to stream. I was wondering if any of you have encountered this before? I have checked the users stream profile and there is nothing there, We also recorded another meeting and it uploaded to stream fine.
07-03-2019 12:38 AM - edited 07-03-2019 04:57 AM
I have just experienced the same, with a user reporting that the meeting recording cannot be accessed and he is met by "Something went wrong" in Microsoft Stream when trying to watch the recording.
I looked up the meeting in Teams Admin panel and can see that the Bot handling the recording has been active, and the duration of the recording has been confirmed by the user.
The user has the needed licenses and policies assigned and did successfully record a test meeting afterwards. It seems something went wrong in the event of uploading the recording, however, now I cannot find a way of restoring it.
07-09-2019 09:40 AM
11-20-2019 11:56 AM
@StevieMac in my case I root caused this to be the fact that my account was not Enabled for Microsoft Streams. This requires a different License with microsoft and my instance did not have it enabled. My company gave me a trial/demo license for 60 days and this fixed the issues.
04-21-2020 06:47 AM
Hello, we use Microsoft Teams in distance education and share our course records with students after the lesson, but today we have seen that many videos are not uploaded in the stream. Can someone help me?
04-21-2020 10:30 AM
@husna_k I suspect your account or school/business configuration is not enabled with a streams account. Try going here and logging in with your Microsoft credentials and see if it shows anything there. Does it ask if you want to get a trial account or give any errors?
For me I know I have a message there now stating that my trial subscription has now expired and that confirms that I no longer have a valid account for Streams.
You can also reach out to your IT team and see if Streams is enabled on your account.
I'm sure someone else here can tell you a better way to confirm your subscription setup.
04-22-2020 12:59 AM
Hi @clinthic , thank you for your help.
I think there was an instant problem, not about subscription setup. After waiting a long time, all of them were uploaded to Stream, except for a few lessons.
There are still videos with upload errors, but download option appeared today, we will share it with our students in that way.
06-10-2020 08:31 AM
@DexterM451 Hi, check if the user has Microsoft Stream upload video permissions, this could be the cause of the issue: https://docs.microsoft.com/en-us/stream/default-video-permissions
06-10-2020 10:36 AM
We encountered a similar problem knowing that everyone had a license and permission to upload. We found that it was tied to the users not accepting the upload policy. Here is my recommendation:
Check to see if you have an upload policy acceptance requirement. If the user has not accepted the upload policy, the Teams meeting upload will fail. They can download the meeting, upload it to Stream manually (which will spur the policy acceptance screen), and then subsequent meetings will be uploaded automatically.
08-25-2020 11:07 PM
@Roopsee I don't have anything else to add here other than what I posted back on : 04-21-2020 10:30 AM
The good news is you can still download the video while its there for 20 days and upload it somewhere else.
I'm not at all in the education arena so I don't know what general restrictions are in place for recording and uploading to MS Streams. It is very likely a limitation that is set up by the school or school system. Or your account is not enabled with a MS Streams account. Either of these could cause this error.
08-26-2020 04:33 AM
@Roopsee We started having the issue of "Recording failed to upload to Stream" from yesterday all of a sudden. Everything was working fine until yesterday. We checked user app permissions, video upload permissions. Everything is set correct. Is this issue going across the board for all organisations like server issue. I have called Microsoft and no solution from them also. Any help in this regard is greatly appreciated.
08-26-2020 06:16 AM
08-26-2020 06:50 AM
@Roopsee If the usage guidelines have been set up, and requires user consent, the user will not be able to upload the Teams recording until after he or she has accepted the policy. The error they receive, unfortunately, isn't clear that the failure to upload is due to the policy not being accepted. The message is just "video failed to upload" without any details.
In our organization, we have instructed our users to go into Stream and accept the policy prior to a meeting for a seamless experience or, if that hasn't been completed, download the video and upload it to Stream manually. If the usage guidelines are required and haven't been accepted, yet, the user will be prompted to accept before the video can be uploaded to Stream.
More can be found here: https://docs.microsoft.com/en-us/stream/company-policy-and-consent