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Recording a team meeting - Screen share isn't recorded

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James Brennan
Contributor

Hi, 

 

We have regular team meetings where everyone joins and someone will present something they have been working on using the screen share capability. Unfortunately when we play back the recorded video it appears that the screen share hasn't been captured and instead shows the various team members/talking heads as it would if were just a regular audio/video call. 

 

Does anyone else get this or know what's causing this to happen? 

 

Thanks,

James. 

6 Replies
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Seems to work fine in our tenant, you can open a support case to have it investigated. Then again, the feature is still in preview, so this might be another case of "not all bits and pieces have been fully rolled out to all tenants".

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Hi James,
Have you opened a support case for your issue? I'm having the same problem. Would like to know Microsoft response.
Thanks!

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Not sure if it matters, but try starting one first before the other?

We had that issue in Skype, and there was a bug where recording wouldn't pick up the screen share if the screen share was started before the recording was started.

Once we started recording and then started sharing screen - the recording picked it up.

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Hi Dennis, We haven't raised a ticket yet with Microsoft but if we do and get a response I will update this post. 

Cheers,

James. 

Highlighted

Thanks John, that is certainly something we can try. 

Cheers,

James. 

Highlighted

Great! Thank you!

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