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Opening Office files added from Dropbox get a blank preview screen

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New Contributor

Hello everyone,

 

I have an issue and can not find any information on internet beside the Dropbox Integration page (https://www.dropbox.com/help/desktop-web/microsoft-teams).

Every time someone in my organization try to open a Dropbox link on an Office file (Word, Excel, Powerpoint), the preview screen will display... a blank page, as attached.

 

If doing a right click and selecting open in Dropbox, the file will be opened on the default browser and be displayed but from what I read in the Dropbox integration page we should be able to open it directly in Teams like any other Office file uploaded on Sharepoint/Onedrive.

 

Anyone else have the same behavior ? Is this a known issue ? Any idea what to do ?

 

Kind regards

William

8 Replies
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Hello William,

To isolate issue, you may try to download file from Dropbox to local machine and then upload file in to Microsoft Teams under any team > file and the try to open same file.
If you are able to open file this way that's means there is integration.

Regards
Balu Ilag
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Hello Balu Ilag,

 

Thanks for your reply.

If I upload a file directly to Teams I will be able to open it but then this file wont be synchronizing with Dropbox since it will be on Teams folder.

I tried to sync the Dropbox file locally (Smart sync) and add it to teams but it won't open, the preview would still be blank.

I also tried to add a locale file to the Team channel and put it into a Dropbox folder (so upload it to Dropbox location) and doing so the file will be synced, but the preview won't work either.

 

So there is part of integration as I can add files directly to my Dropbox folders but I can't open the preview/edit page inside Teams as, I think, it is intended.

 

Kind regards

William

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@Will_i_amI experience the same behavior when trying to open MS Office files stored in Dropbox. I have authorized MS Teams in Dropbox and verified that I am logged in and authenticated, but MS Office files stored in Dropbox will not open for viewing or editing in MS Teams. Please let me know if anyone has a resolution to this issue.

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This is a known issue - if you email support they will say they are aware of it and are trying to fix it (Dropbox support) but it's been this way since 2017.

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@Will_i_am I just had a chat with Microsoft and currently preview of files from DropBox is not supported.  There is a request for this which you can vote for https://microsoftteams.uservoice.com/forums/555103-public/suggestions/32711842-edit-dropbox-box-com-...

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Hello @kallaway,

 

Thanks for the update, I ll vote for that right away.

 

William

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That Uservoice does not describe the preview problem. Funny they say it isn't supported because a year ago they didn't even know.

There isn't much value to integrating when preview doesn't even work. Why bother?
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https://help.dropbox.com/installs-integrations/third-party/microsoft-teams

Click Files in Microsoft Teams to view your Dropbox files. If you open a Microsoft Office file from your Dropbox folder in Microsoft Teams, the file opens in Office Online. If you open any other file type, you’re taken to the folder that contains that file on dropbox.com.