02-17-2019 11:19 PM
02-17-2019 11:19 PM
I have an issue and can not find any information on internet beside the Dropbox Integration page (https://www.dropbox.com/help/desktop-web/microsoft-teams).
Every time someone in my organization try to open a Dropbox link on an Office file (Word, Excel, Powerpoint), the preview screen will display... a blank page, as attached.
If doing a right click and selecting open in Dropbox, the file will be opened on the default browser and be displayed but from what I read in the Dropbox integration page we should be able to open it directly in Teams like any other Office file uploaded on Sharepoint/Onedrive.
Anyone else have the same behavior ? Is this a known issue ? Any idea what to do ?
02-18-2019 06:26 PM
02-18-2019 06:49 PM
Hello Balu Ilag,
Thanks for your reply.
If I upload a file directly to Teams I will be able to open it but then this file wont be synchronizing with Dropbox since it will be on Teams folder.
I tried to sync the Dropbox file locally (Smart sync) and add it to teams but it won't open, the preview would still be blank.
I also tried to add a locale file to the Team channel and put it into a Dropbox folder (so upload it to Dropbox location) and doing so the file will be synced, but the preview won't work either.
So there is part of integration as I can add files directly to my Dropbox folders but I can't open the preview/edit page inside Teams as, I think, it is intended.
03-18-2019 11:59 AM
@Will_i_amI experience the same behavior when trying to open MS Office files stored in Dropbox. I have authorized MS Teams in Dropbox and verified that I am logged in and authenticated, but MS Office files stored in Dropbox will not open for viewing or editing in MS Teams. Please let me know if anyone has a resolution to this issue.
04-01-2019 12:28 PM
This is a known issue - if you email support they will say they are aware of it and are trying to fix it (Dropbox support) but it's been this way since 2017.
10-17-2019 08:41 PM
@Will_i_am I just had a chat with Microsoft and currently preview of files from DropBox is not supported. There is a request for this which you can vote for https://microsoftteams.uservoice.com/forums/555103-public/suggestions/32711842-edit-dropbox-box-com-...
10-17-2019 10:47 PM
Thanks for the update, I ll vote for that right away.
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