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Microsoft Teams low font resolution and blurry text

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New Contributor

For some reason, I started to get horrible resolution in Teams when using it on my multi-monitor setup. looks fine the website. anyone experience this?

 

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10 Replies
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I don't quite understand your description. Works fine on desktop and web? So where doesn't it work?

 

Do you mean it looks fine when on your primary monitor but not when on your 2nd and/or 3rd monitor? If so, it sounds like you have something happening with DPI settings and/or the resolution setting for your other monitors.

 

Right click your desktop and choose Display Settings. You can change the settings for each monitor. Maybe one of the monitors was changed somehow?

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Agree with Chris: Could you please provide more information about your setup so why can understand better the problem you have?
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Best Response confirmed by EliRueda (New Contributor)
Solution

I had this same problem on Teams on my desktop system, but not my laptop. After reading this post, I realized what was happening. Moving it from one display to another changes the video rendering based on the port the monitor is connected to. In his case, one monitor used a better graphics card, the other didn't. In my case, both my monitors come from the same graphics card.

 

After coming to that realization, I remembered another app having this same problem about 5 years ago. The solution was to turn off Anti-Aliasing (AA) on the video card. My driver has the ability to adjust the graphics settings per app, so I turned off FSAA (Full Screen AA) and AA for Teams. Then I exited and restarted teams and all was well.

 

I don't know what kind of video card you have, but it seems that it has either FSAA or AA. While those are great for games, text apps sometimes have this problem (at a rate of about 1 per 5 years for me!).

 

I hope this helps.

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I had a similar issue recently on my Surface Book 2 when connected to the dock with additional monitors. In my case, all text on pretty much any app looked fuzzy. I couldn't figure out what it was, but after the latest Windows update (1809) its gone away and hasn't returned. I think it has something to do with having a high res screen where you use scaling ("change the size of text, apps and other items" in Display Settings) with additional monitors connected that are lower res and don't have the same scaling. It seems that scaling doesnt work perfectly all the time. Maybe it will point you in the right direction.

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sorry, i meant to say that it worked at some point on my desktop, and currently works on webapp.

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This seems to have been the fix! I tried changing DPI scaling in settings but when I turned off AA, closed and reopened teams it looked good. thanks!

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@BrianMink 

Thank you!!!  Turned off AA and then restarted Teams and blurs and distortions are gone!!!

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@EliRueda 

 

Exactly what I did on my PC. Teams was the only application that had major issues with the text blurring and being difficult to read. Pretty sure that it was that giving me a mild headache over time as well.

 

I tried many other straight-forward options first like disabling G-Sync, but nothing worked. It was like the text would constantly shift in and out of focus - or the Chat window would have half of the conversations in crisp, clear text and the other half of the screen all smudged and flickering.

 

I manually added an entry into the nVidia Control Panel against the Teams.exe app and disabled anything at all that related to performance or eye-candy, etc. Applied it and reopened Teams and so far, so good.

 

This really does need addressing however and a proper fix applied. Why, out of decades of Microsoft applications across many platforms should this one program play-up like this, is strange. I'd like to think that it was seen at least once during testing?

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@Minus-XeroJust like you describe it. "It was like the text would constantly shift in and out of focus". It became disturbing and the text hard to read. I am happy I found this fix.

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Specifically I found that disabling the "Antialiasing - FXAA" on my NVIDIA card stopped the problem from occurring. I now understand why this was not enabled by default. :)