Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)
SOLVED

Microsoft Teams low font resolution and blurry text

%3CLINGO-SUB%20id%3D%22lingo-sub-293125%22%20slang%3D%22en-US%22%3EMicrosoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-293125%22%20slang%3D%22en-US%22%3E%3CP%3EFor%20some%20reason%2C%20I%20started%20to%20get%20horrible%20resolution%20in%20Teams%20when%20using%20it%20on%20my%20multi-monitor%26nbsp%3Bsetup.%20looks%20fine%20the%20website.%20anyone%20experience%20this%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20999px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F61042i7DA8BC52E74EF76B%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Capture.JPG%22%20title%3D%22Capture.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-293125%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295423%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295423%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20seems%20to%20have%20been%20the%20fix!%20I%20tried%20changing%20DPI%20scaling%20in%20settings%20but%20when%20I%20turned%20off%20AA%2C%20closed%20and%20reopened%20teams%20it%20looked%26nbsp%3Bgood.%20thanks!%3C%2FP%3E%3CP%3E%3CSPAN%20class%3D%22lia-inline-image-display-wrapper%20lia-image-align-inline%22%20style%3D%22width%3A%20844px%3B%22%3E%3CIMG%20src%3D%22https%3A%2F%2Fgxcuf89792.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F61473iF9DB96B60FDF3E6B%2Fimage-size%2Flarge%3Fv%3D1.0%26amp%3Bpx%3D999%22%20alt%3D%22Capture.JPG%22%20title%3D%22Capture.JPG%22%20%2F%3E%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295420%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295420%22%20slang%3D%22en-US%22%3E%3CP%3Esorry%2C%20i%20meant%20to%20say%20that%20it%20worked%20at%20some%20point%20on%20my%20desktop%2C%20and%20currently%20works%20on%20webapp.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295162%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295162%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20a%20similar%20issue%20recently%20on%20my%20Surface%20Book%202%20when%20connected%20to%20the%20dock%20with%20additional%20monitors.%20In%20my%20case%2C%20all%20text%20on%20pretty%20much%20any%20app%20looked%20fuzzy.%20I%20couldn't%26nbsp%3Bfigure%20out%20what%20it%20was%2C%20but%20after%20the%20latest%20Windows%20update%20(1809)%20its%20gone%20away%20and%20hasn't%20returned.%20I%20think%20it%20has%20something%20to%20do%20with%20having%20a%20high%20res%20screen%20where%20you%20use%20scaling%20(%22change%20the%20size%20of%20text%2C%20apps%20and%20other%20items%22%20in%20Display%20Settings)%20with%20additional%20monitors%20connected%20that%20are%20lower%20res%20and%20don't%26nbsp%3Bhave%20the%20same%20scaling.%20It%20seems%20that%20scaling%20doesnt%20work%20perfectly%20all%20the%20time.%20Maybe%20it%20will%20point%20you%20in%20the%20right%20direction.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-295142%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-295142%22%20slang%3D%22en-US%22%3E%3CP%3EI%20had%20this%20same%20problem%20on%20Teams%20on%20my%20desktop%20system%2C%20but%20not%20my%20laptop.%20After%20reading%20this%20post%2C%20I%20realized%20what%20was%20happening.%20Moving%20it%20from%20one%20display%20to%20another%20changes%20the%20video%20rendering%20based%20on%20the%20port%20the%20monitor%20is%20connected%20to.%20In%20his%20case%2C%20one%20monitor%20used%20a%20better%20graphics%20card%2C%20the%20other%20didn't.%20In%20my%20case%2C%20both%20my%20monitors%20come%20from%20the%20same%20graphics%20card.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAfter%20coming%20to%20that%20realization%2C%20I%20remembered%20another%20app%20having%20this%20same%20problem%20about%205%20years%20ago.%20The%20solution%20was%20to%20turn%20off%20Anti-Aliasing%20(AA)%20on%20the%20video%20card.%20My%20driver%20has%20the%20ability%20to%20adjust%20the%20graphics%20settings%20per%20app%2C%20so%20I%20turned%20off%20FSAA%20(Full%20Screen%20AA)%20and%20AA%20for%20Teams.%20Then%20I%20exited%20and%20restarted%20teams%20and%20all%20was%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20don't%20know%20what%20kind%20of%20video%20card%20you%20have%2C%20but%20it%20seems%20that%20it%20has%20either%20FSAA%20or%20AA.%20While%20those%20are%20great%20for%20games%2C%20text%20apps%20sometimes%20have%20this%20problem%20(at%20a%20rate%20of%20about%201%20per%205%20years%20for%20me!).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20hope%20this%20helps.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-293204%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-293204%22%20slang%3D%22en-US%22%3EAgree%20with%20Chris%3A%20Could%20you%20please%20provide%20more%20information%20about%20your%20setup%20so%20why%20can%20understand%20better%20the%20problem%20you%20have%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-293129%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-293129%22%20slang%3D%22en-US%22%3E%3CP%3EI%20don't%20quite%20understand%20your%20description.%20Works%20fine%20on%20desktop%20and%20web%3F%20So%20where%20doesn't%20it%20work%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EDo%20you%20mean%20it%20looks%20fine%20when%20on%20your%20primary%20monitor%20but%20not%20when%20on%20your%202nd%20and%2For%203rd%20monitor%3F%20If%20so%2C%20it%20sounds%20like%20you%20have%20something%20happening%20with%20DPI%20settings%20and%2For%20the%20resolution%20setting%20for%20your%26nbsp%3B%3CEM%3Eother%3C%2FEM%3E%20monitors.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ERight%20click%20your%20desktop%20and%20choose%20Display%20Settings.%20You%20can%20change%20the%20settings%20for%20each%20monitor.%20Maybe%20one%20of%20the%20monitors%20was%20changed%20somehow%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1324758%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1324758%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F249611%22%20target%3D%22_blank%22%3E%40BrianMink%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you!!!%26nbsp%3B%20Turned%20off%20AA%20and%20then%20restarted%20Teams%20and%20blurs%20and%20distortions%20are%20gone!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1430821%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1430821%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F247819%22%20target%3D%22_blank%22%3E%40EliRueda%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EExactly%20what%20I%20did%20on%20my%20PC.%20Teams%20was%20the%20only%20application%20that%20had%20major%20issues%20with%20the%20text%20blurring%20and%20being%20difficult%20to%20read.%20Pretty%20sure%20that%20it%20was%20that%20giving%20me%20a%20mild%20headache%20over%20time%20as%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20many%20other%20straight-forward%20options%20first%20like%20disabling%20G-Sync%2C%20but%20nothing%20worked.%20It%20was%20like%20the%20text%20would%20constantly%20shift%20in%20and%20out%20of%20focus%20-%20or%20the%20Chat%20window%20would%20have%20half%20of%20the%20conversations%20in%20crisp%2C%20clear%20text%20and%20the%20other%20half%20of%20the%20screen%20all%20smudged%20and%20flickering.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20manually%20added%20an%20entry%20into%20the%20nVidia%20Control%20Panel%20against%20the%20Teams.exe%20app%20and%20disabled%20anything%20at%20all%20that%20related%20to%20performance%20or%20eye-candy%2C%20etc.%20Applied%20it%20and%20reopened%20Teams%20and%20so%20far%2C%20so%20good.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20really%20does%20need%20addressing%20however%20and%20a%20proper%20fix%20applied.%20Why%2C%20out%20of%20decades%20of%20Microsoft%20applications%20across%20many%20platforms%20should%20this%20one%20program%20play-up%20like%20this%2C%20is%20strange.%20I'd%20like%20to%20think%20that%20it%20was%20seen%20at%20least%20once%20during%20testing%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1440636%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1440636%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F685442%22%20target%3D%22_blank%22%3E%40Minus-Xero%3C%2FA%3EJust%20like%20you%20describe%20it.%20%22It%20was%20like%20the%20text%20would%20constantly%20shift%20in%20and%20out%20of%20focus%22.%20It%20became%20disturbing%20and%20the%20text%20hard%20to%20read.%20I%20am%20happy%20I%20found%20this%20fix.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1543846%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1543846%22%20slang%3D%22en-US%22%3E%3CP%3ESpecifically%20I%20found%20that%20disabling%20the%20%22Antialiasing%20-%20FXAA%22%20on%20my%20NVIDIA%20card%20stopped%20the%20problem%20from%20occurring.%20I%20now%20understand%20why%20this%20was%20not%20enabled%20by%20default.%20%3A)%3C%2Fimg%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1752719%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1752719%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F247819%22%20target%3D%22_blank%22%3E%40EliRueda%3C%2FA%3E%26nbsp%3BI%20just%20had%20this%20problem%20after%20fudging%20around%20with%20GPU%20settings%20to%20try%20and%20get%20best%20performance%20for%20editing%20in%20Adobe%20Premiere%20Pro.%20To%20anyone%20else%20with%20the%20same%20problem%20I%20found%20that%20disabling%20AA%20also%20worked%20for%20me%20and%20now%20Teams%20looks%20sharp%20and%20legible%20again.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1883337%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1883337%22%20slang%3D%22en-US%22%3E%3CP%3EThis%20worked%20%2B1%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1997056%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1997056%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F247819%22%20target%3D%22_blank%22%3E%40EliRueda%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20have%20the%20same%20problem%2C%20but%20only%20since%20this%20morning%20when%20I%20updated%20Microsoft%20Teams.%20I%20have%20used%20it%20without%20any%20problems%20before.%3C%2FP%3E%3CP%3EMy%20%22PC%22%20is%20a%20%3CSTRONG%3EApple%20iMac%2027%22%3C%2FSTRONG%3E%20so%20my%20question%20to%20the%20community%20is%2C%20does%20anyone%20know%20where%20to%20switch%20on%2Foff%20anti-aliasing%20in%20Mac%20OS%3F%20There%20is%20no%20control%20panel%20for%20the%20graphics%20card.%3C%2FP%3E%3CP%3EAs%20the%20font%20rendering%20is%20probably%20triggered%20by%20the%20app%20I%20guess%20there%20must%20be%20a%20preference%20setting%20somewhere%20that%20I%20could%20change.%20Probably%20the%20update%20this%20morning%20had%20overwritten%20these%20parameters.%3C%2FP%3E%3CP%3EIn%20the%20attached%20files%20you%20see%20the%20difference%20in%20text%20rendering%2C%20while%20the%20quality%20of%20graphics%20remains%20good.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2026549%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2026549%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSTRONG%3ESOLVED%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20solved%20this%20problem%20on%20my%20own.%20It%20is%20not%20Teams-specific.%20It%20can%20occur%20on%20Apple%20devices%20that%20have%20a%20Retina%20display%20with%20enhanced%20pixel%20density.%20I%20searched%20the%20Apple%20forum%20and%20found%20this%20article%3A%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CDIV%3E%3CA%20href%3D%22https%3A%2F%2Fsupport.apple.com%2Fen-gb%2FHT202471%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fsupport.apple.com%2Fen-gb%2FHT202471%3C%2FA%3E%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EYou%20just%20have%20to%20make%20sure%20that%20Teams%20app%20or%20any%20other%20app%20with%20this%20kind%20of%20display%20problems%20does%20not%20open%20in%20low%20resolution%20mode.%20To%20check%20this%2C%20follow%20these%20instructions%20by%20Apple.%20(In%20my%20case%20the%20%E2%80%9DOpen%20in%20Low%20Resolution%E2%80%9D%20box%20was%20mistakenly%20checked%20and%20I%20don't%20know%20why.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3E%3CSTRONG%3EUsing%20apps%20with%20a%20Retina%20display%3C%2FSTRONG%3E%3C%2FDIV%3E%3CDIV%3EIf%20an%20app%20looks%20different%20than%20you%20expect%20on%20your%20Retina%20display%20or%20high-resolution%20external%20display%2C%20try%20opening%20the%20app%20in%20low-resolution%20mode%3A%3C%2FDIV%3E%3COL%3E%3CLI%3EQuit%20the%20app.%3C%2FLI%3E%3CLI%3EOpen%20the%20Applications%20folder.%3C%2FLI%3E%3CLI%3EClick%20the%20app%20once%20to%20select%20it%2C%20then%20choose%20Get%20Info%20from%20the%20File%20menu.%3C%2FLI%3E%3CLI%3EFrom%20the%20Get%20Info%20window%20that%20opens%2C%20select%20the%20tick%20box%20labelled%20%E2%80%9DOpen%20in%20Low%20Resolution%E2%80%9D.%26nbsp%3B%3C%2FLI%3E%3CLI%3EClose%20the%20Get%20Info%20window%20and%20open%20the%20app%20again.%3C%2FLI%3E%3C%2FOL%3E%3CDIV%3ESome%20apps%20that%20work%20best%20in%20low-resolution%20mode%20or%20that%20work%20only%20in%20low-resolution%20mode%20will%20have%20this%20mode%20already%20turned%20on%2C%20and%20in%20that%20case%20you%20might%20not%20be%20able%20to%20turn%20it%20off.%20The%20app%20developer%20might%20offer%20an%20update%20that%20includes%20support%20for%20the%20Retina%20display.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EI%20solved%20this%20annoying%20problem%20by%20unchecking%20the%20box%20mentioned%20above.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%3EHappy%20New%20Year%20to%20everyone%20in%20the%20Forum.%3C%2FDIV%3E%3CDIV%3E%26nbsp%3B%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2195636%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2195636%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F249611%22%20target%3D%22_blank%22%3E%40BrianMink%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3Ewow.%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20must%20be%20the%20first%20time%20I%20have%20actually%20found%20an%20*instant%20solution%20to%20a%20problem%20in%20a%20commercial%20vendor%20support%20forum%20%2F%20community.%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20answer%20kills%20it%2C%20doesn't%20go%20with%20*just%20disable%20%3CEVERYTHING%3E%20and%20it%20should%20work.%26nbsp%3B%3C%2FEVERYTHING%3E%3C%2FP%3E%3CP%3EI%20am%20impressed%2C%20happy%20and%20registered%20just%20to%20pay%20respects.%26nbsp%3B%3C%2FP%3E%3CP%3EMay%20you%20live%20long%20and%20prosper.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2202751%22%20slang%3D%22en-US%22%3ERe%3A%20Microsoft%20Teams%20low%20font%20resolution%20and%20blurry%20text%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2202751%22%20slang%3D%22en-US%22%3EThank%20you%20BrianMink%2C%20this%20fixed%20the%20issue%20for%20me!%3C%2FLINGO-BODY%3E
New Contributor

For some reason, I started to get horrible resolution in Teams when using it on my multi-monitor setup. looks fine the website. anyone experience this?

 

Capture.JPG

16 Replies

I don't quite understand your description. Works fine on desktop and web? So where doesn't it work?

 

Do you mean it looks fine when on your primary monitor but not when on your 2nd and/or 3rd monitor? If so, it sounds like you have something happening with DPI settings and/or the resolution setting for your other monitors.

 

Right click your desktop and choose Display Settings. You can change the settings for each monitor. Maybe one of the monitors was changed somehow?

Agree with Chris: Could you please provide more information about your setup so why can understand better the problem you have?
best response confirmed by EliRueda (New Contributor)
Solution

I had this same problem on Teams on my desktop system, but not my laptop. After reading this post, I realized what was happening. Moving it from one display to another changes the video rendering based on the port the monitor is connected to. In his case, one monitor used a better graphics card, the other didn't. In my case, both my monitors come from the same graphics card.

 

After coming to that realization, I remembered another app having this same problem about 5 years ago. The solution was to turn off Anti-Aliasing (AA) on the video card. My driver has the ability to adjust the graphics settings per app, so I turned off FSAA (Full Screen AA) and AA for Teams. Then I exited and restarted teams and all was well.

 

I don't know what kind of video card you have, but it seems that it has either FSAA or AA. While those are great for games, text apps sometimes have this problem (at a rate of about 1 per 5 years for me!).

 

I hope this helps.

I had a similar issue recently on my Surface Book 2 when connected to the dock with additional monitors. In my case, all text on pretty much any app looked fuzzy. I couldn't figure out what it was, but after the latest Windows update (1809) its gone away and hasn't returned. I think it has something to do with having a high res screen where you use scaling ("change the size of text, apps and other items" in Display Settings) with additional monitors connected that are lower res and don't have the same scaling. It seems that scaling doesnt work perfectly all the time. Maybe it will point you in the right direction.

sorry, i meant to say that it worked at some point on my desktop, and currently works on webapp.

This seems to have been the fix! I tried changing DPI scaling in settings but when I turned off AA, closed and reopened teams it looked good. thanks!

Capture.JPG

@BrianMink 

Thank you!!!  Turned off AA and then restarted Teams and blurs and distortions are gone!!!

@EliRueda 

 

Exactly what I did on my PC. Teams was the only application that had major issues with the text blurring and being difficult to read. Pretty sure that it was that giving me a mild headache over time as well.

 

I tried many other straight-forward options first like disabling G-Sync, but nothing worked. It was like the text would constantly shift in and out of focus - or the Chat window would have half of the conversations in crisp, clear text and the other half of the screen all smudged and flickering.

 

I manually added an entry into the nVidia Control Panel against the Teams.exe app and disabled anything at all that related to performance or eye-candy, etc. Applied it and reopened Teams and so far, so good.

 

This really does need addressing however and a proper fix applied. Why, out of decades of Microsoft applications across many platforms should this one program play-up like this, is strange. I'd like to think that it was seen at least once during testing?

@Minus-XeroJust like you describe it. "It was like the text would constantly shift in and out of focus". It became disturbing and the text hard to read. I am happy I found this fix.

Specifically I found that disabling the "Antialiasing - FXAA" on my NVIDIA card stopped the problem from occurring. I now understand why this was not enabled by default. :) 

@EliRueda I just had this problem after fudging around with GPU settings to try and get best performance for editing in Adobe Premiere Pro. To anyone else with the same problem I found that disabling AA also worked for me and now Teams looks sharp and legible again.

This worked +1

 

@EliRueda 

I have the same problem, but only since this morning when I updated Microsoft Teams. I have used it without any problems before.

My "PC" is a Apple iMac 27" so my question to the community is, does anyone know where to switch on/off anti-aliasing in Mac OS? There is no control panel for the graphics card.

As the font rendering is probably triggered by the app I guess there must be a preference setting somewhere that I could change. Probably the update this morning had overwritten these parameters.

In the attached files you see the difference in text rendering, while the quality of graphics remains good.

SOLVED

 

I solved this problem on my own. It is not Teams-specific. It can occur on Apple devices that have a Retina display with enhanced pixel density. I searched the Apple forum and found this article:

 

 
You just have to make sure that Teams app or any other app with this kind of display problems does not open in low resolution mode. To check this, follow these instructions by Apple. (In my case the ”Open in Low Resolution” box was mistakenly checked and I don't know why.
 
Using apps with a Retina display
If an app looks different than you expect on your Retina display or high-resolution external display, try opening the app in low-resolution mode:
  1. Quit the app.
  2. Open the Applications folder.
  3. Click the app once to select it, then choose Get Info from the File menu.
  4. From the Get Info window that opens, select the tick box labelled ”Open in Low Resolution”. 
  5. Close the Get Info window and open the app again.
Some apps that work best in low-resolution mode or that work only in low-resolution mode will have this mode already turned on, and in that case you might not be able to turn it off. The app developer might offer an update that includes support for the Retina display.
 
I solved this annoying problem by unchecking the box mentioned above.
 
Happy New Year to everyone in the Forum.
 

@BrianMink 

 

wow. 

This must be the first time I have actually found an *instant solution to a problem in a commercial vendor support forum / community. 

This answer kills it, doesn't go with *just disable <everything> and it should work. 

I am impressed, happy and registered just to pay respects. 

May you live long and prosper. 

Thank you BrianMink, this fixed the issue for me!