Nov 29 2018 02:30 PM - edited Dec 05 2018 08:13 AM
Nov 29 2018 02:30 PM - edited Dec 05 2018 08:13 AM
For some reason, I started to get horrible resolution in Teams when using it on my multi-monitor setup. looks fine the website. anyone experience this?
Nov 29 2018 02:40 PM
I don't quite understand your description. Works fine on desktop and web? So where doesn't it work?
Do you mean it looks fine when on your primary monitor but not when on your 2nd and/or 3rd monitor? If so, it sounds like you have something happening with DPI settings and/or the resolution setting for your other monitors.
Right click your desktop and choose Display Settings. You can change the settings for each monitor. Maybe one of the monitors was changed somehow?
Nov 29 2018 09:39 PM
Dec 04 2018 09:39 PMSolution
I had this same problem on Teams on my desktop system, but not my laptop. After reading this post, I realized what was happening. Moving it from one display to another changes the video rendering based on the port the monitor is connected to. In his case, one monitor used a better graphics card, the other didn't. In my case, both my monitors come from the same graphics card.
After coming to that realization, I remembered another app having this same problem about 5 years ago. The solution was to turn off Anti-Aliasing (AA) on the video card. My driver has the ability to adjust the graphics settings per app, so I turned off FSAA (Full Screen AA) and AA for Teams. Then I exited and restarted teams and all was well.
I don't know what kind of video card you have, but it seems that it has either FSAA or AA. While those are great for games, text apps sometimes have this problem (at a rate of about 1 per 5 years for me!).
I hope this helps.
Dec 04 2018 11:22 PM
I had a similar issue recently on my Surface Book 2 when connected to the dock with additional monitors. In my case, all text on pretty much any app looked fuzzy. I couldn't figure out what it was, but after the latest Windows update (1809) its gone away and hasn't returned. I think it has something to do with having a high res screen where you use scaling ("change the size of text, apps and other items" in Display Settings) with additional monitors connected that are lower res and don't have the same scaling. It seems that scaling doesnt work perfectly all the time. Maybe it will point you in the right direction.
Dec 05 2018 08:17 AM
sorry, i meant to say that it worked at some point on my desktop, and currently works on webapp.
Dec 05 2018 08:19 AM
This seems to have been the fix! I tried changing DPI scaling in settings but when I turned off AA, closed and reopened teams it looked good. thanks!
Apr 21 2020 06:07 AM - edited Apr 21 2020 06:07 AM
Thank you!!! Turned off AA and then restarted Teams and blurs and distortions are gone!!!
Jun 01 2020 05:23 AM
Exactly what I did on my PC. Teams was the only application that had major issues with the text blurring and being difficult to read. Pretty sure that it was that giving me a mild headache over time as well.
I tried many other straight-forward options first like disabling G-Sync, but nothing worked. It was like the text would constantly shift in and out of focus - or the Chat window would have half of the conversations in crisp, clear text and the other half of the screen all smudged and flickering.
I manually added an entry into the nVidia Control Panel against the Teams.exe app and disabled anything at all that related to performance or eye-candy, etc. Applied it and reopened Teams and so far, so good.
This really does need addressing however and a proper fix applied. Why, out of decades of Microsoft applications across many platforms should this one program play-up like this, is strange. I'd like to think that it was seen at least once during testing?
Jun 04 2020 08:15 AM
@Minus-XeroJust like you describe it. "It was like the text would constantly shift in and out of focus". It became disturbing and the text hard to read. I am happy I found this fix.
Jul 24 2020 07:20 AM
Specifically I found that disabling the "Antialiasing - FXAA" on my NVIDIA card stopped the problem from occurring. I now understand why this was not enabled by default. :)
Oct 07 2020 01:14 AM
@EliRueda I just had this problem after fudging around with GPU settings to try and get best performance for editing in Adobe Premiere Pro. To anyone else with the same problem I found that disabling AA also worked for me and now Teams looks sharp and legible again.
Dec 17 2020 03:33 AM
I have the same problem, but only since this morning when I updated Microsoft Teams. I have used it without any problems before.
My "PC" is a Apple iMac 27" so my question to the community is, does anyone know where to switch on/off anti-aliasing in Mac OS? There is no control panel for the graphics card.
As the font rendering is probably triggered by the app I guess there must be a preference setting somewhere that I could change. Probably the update this morning had overwritten these parameters.
In the attached files you see the difference in text rendering, while the quality of graphics remains good.
Jan 02 2021 04:16 AM
I solved this problem on my own. It is not Teams-specific. It can occur on Apple devices that have a Retina display with enhanced pixel density. I searched the Apple forum and found this article:
Mar 09 2021 03:11 AM
This must be the first time I have actually found an *instant solution to a problem in a commercial vendor support forum / community.
This answer kills it, doesn't go with *just disable <everything> and it should work.
I am impressed, happy and registered just to pay respects.
May you live long and prosper.