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Microphone not working om Mac

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Occasional Contributor

Hi.

 

We've newly migrated to Teams in our organisation. However, when I try to join a scheduled meeting Teams doesn't seem to have proper access to the microphone on my Mac. I get the error message: "Teams can’t hear you Try a different mic or check your system privacy settings".

 

When I go to the privacy settings in Preferences, I do not see Microsoft Teams at all as option for accessing the microphone. See attached screenshot.

 

How do I allow Teams access to the microphone on my Mac? Im running OS/X 10.14.4

 

thank you...

20 Replies

Hi @Peter Lewandowski ! Long time no see :)

 

Can you please try go to your profile button on the top right -> settings - > permissions and see if the media button is checked!

 

Adam

 HI! @adam deltinger, long time no seen!

 

Yes. the media button is checked.

 

/Peter

@Peter Lewandowski 

 

Okay! If you can't see the Teams option  in the privacy settings in the OS,  I would try to reinstall the teams client! I know this has help others

 

Adam

But still no access to the microphone... The same issue with the camera it seems.
Best Response confirmed by Peter Lewandowski (Occasional Contributor)
Solution

okay! I know this has been off by default in the privacy settings of the microphone and camera! If Microsoft Teams is nowhere to be found here as an option I would do an uninstall and reinstall the Teams client

 

Try that and let us know!

 

Adam

@adam deltinger 

 

Thank you! Removing Teams app and reinstalling fixed the issue. After reinstallation I got a request from Teams to access my microphone. Both Mic and Camera works now!

@Peter LewandowskiGreat news! Happy it worked out :)

@adam deltinger  thats cool for you


@adam deltinger wrote:

@Peter LewandowskiGreat news! Happy it worked out :)


 

Hi I am having the same issue.

Uninstalling and re-installing has not fixed the issue.

Any ideas on how to solve?

@Peter Lewandowski 

@rendelyr, I think I might actually have uninstalled the entire Office-suite, including OneDrive.

 

good luck!

@adam deltinger Hi I have already uninstalled and reinstalled Microsoft Teams and it's still not working or showing up in the Mac Privacy Settings list.

@Simone09  It was working fine until I installed MacOS over the weekend... now it won't allow me to change my settings and it doesn't show up in the privacy in Finder for me to tick... Help!!

@Shireen1640 

 

On joining a meeting on Teams in my MacBook Air, Microphone and Video are ot working, but I can hear and see what is happening at the other end.

i've tried everything , still doesn't work. Most of my colleagues are facing the same problem
Hi,

have you try to reset youre privacy settings too ?

You can however reset the entire camera and microphone access list by issuing the following commands in the Terminal :
"tccutil reset Camera"
and :
"tccutil reset Microphone"

Hope it helps you,

@Peter Lewandowski - I have been working with teams now for a period of time. The microphone is not reliable and will freeze mid meeting. The software will also freeze until a new selection is made. This is a fairly frustrating issue. The software is up to date. The actions in this thread have been completed. The drivers are up to date. Is there a recognized bug and if so what is the ETA on the bug?

Hello @PJD8406   the Uservoice feedback forum is where you can search for reported bugs and vote for them to be fixed, or enter a new request.  I did a quick search but I'm not sure I found exactly your issue.