SOLVED

Can not delete team chat messages despite policy change?

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Occasional Contributor

 "Microsoft Teams & Skype for Business Admin Center", "Messaging Policies", "Global.." (the only policy), "Owners can delete sent messages" is set to "On".

 

Yet, messages other than the owners chat messages can not be deleted. Is this setting working? Or, am I doing this wrong somehow?

Capture.PNG

 

 

12 Replies
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I do know there are a lot of bugs right now in the teams and Skype admin portal! It could be related to this!

Adam
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Solution

Hello Adam,

 

Good morning ... just create a new policies and apply , it worked for me.

TeamsMessage1.jpg

 

TeamsMessage.jpglet me know if you still face this issues.

 

Thanks,

Thuyavan

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Make sure that the Setting inside the Team is checked. The policy basically sets the ability to do it and the default, not necessarily turn it for all existing teams if it's set. Go to the Team, manage the Team > Settings > Member Permisisons, should see the Owner can delete all messages there as well. See if that could be the case?
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Thanks Adam and Chris

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This does indeed make the delete option appear after I create the policy and apply it to the users in the team. Did have to close the teams app and open again to see the result. Thank you!

 

Why isn't the global policy working as intended? If it isn't, is there an easy way to apply the policy to every single user in a company? (500+ users would be an awful lot of clicking)

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I did verify that these were set correctly. Thanks!

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Oh wait, nevermind. I see that the policy only has to be applied to those that would be "owners" and then they can delete the chats where needed.
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@Chris Webb I created a new messaging policy to include the "Owners can delete sent messages" option, and assigned it to myself. I signed out of Teams, then signed back in and went to a team I'm owner of, went to Manage Team > Settings > Member Permissions but see no corresponding option to allow owners to delete messages.

 

I know it's been a while since this thread was updated so I went looking through other settings. I do see a Guest Permissions section but don't see another section for Owners.

 

Has the setting moved or does it work differently now, or might this be a bug?

 

Any help appreciated. Thanks!

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Probably a case of give it some time and it'll work later type of deal. Usually these policies can take an hour or so to take hold.
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@Chris Webb We are having an issue with the owner of Teams being able to delete the messages that members of the Team send in Conversations. Under Settings --> Member Permissions, there is no option for "Owners can delete all messages" in my coworker's Team like there is on my Teams. Why does his Teams not have this option in Settings like I do? Is there a way that we can restore it?

 

Thank you for your help.

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@Thuyavan Ganesan 

 

I need to delete a video recording in microsoft teams. But i am not able do it. It is showing recording failed to upload to Streams

cjai595_0-1583945077020.png

 

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@Thuyavan Ganesan : Isn't the requirement is for owners to delete the messages? What it looks like in screen shot is you are deleting your own post. Am I understanding it correct?