05-04-2019 12:03 PM
05-04-2019 12:03 PM
I'm unable to assign a newly acquired service number to a resource account, so that I can setup an Auto-Attendant. We're a Teams-Only Org with Cloud voice/Calling plans.
1. Acquired a new service #. Its status is "Activated". It's been active several hours. It's listed as such in the Legacy Skype for Business Admin Portal (Voice-->Phone Numbers).
2. Now, I want to assign that servie # it to a resource account, but it doesn't appear in the drop-down list of available service #'s. Teams Admin Center (Org Wide Settings-->Resource Accounts, select the resource account, and click "Assign/Unassign"). See attached screen shot.
I know this whole resource account thing is new, and I've seen some recent postings on service number issues. Anyone able to reproduce this? Or maybe I've missed a prerequisite.
Thanks as usual,
05-04-2019 03:06 PM
I think I see the issue.
Apparently you can no longer simply assign a service number to an auto attendant. You actually have to purchase a license (E1/3/5) for the resource account first if you want to associate a service number with it!
If this is true, then this is a sneaky, sure to be hell-raising change for my clients, who are about to find out that they have to purchase additional licenses for all their service-numbered auto attendants. I can't believe this...can anyone confirm?
05-05-2019 02:15 AM
So it is required at the moment, but they are working on an 'appropriate licensing model' in the future. My previously create call queues in the old portal seems to work without licensing. I agree it seems like a rather muddled change and I'll see what else I can find from Microsoft, however these things do tend to be 'done deals'.
05-05-2019 07:36 AM
05-06-2019 09:11 AM
Am I right that this change was not announced anywhere? I watch the Message center in the Microsoft 365 admin centre pretty closely but I don't recall seeing any advance notice about this.
05-07-2019 09:45 AM - edited 05-07-2019 10:06 AM
yes we are having the same issue, except the issue is we can not assign toll free service numbers through powershell. We have an open and active ticket with MS on this. Quick questions what tenant are you all on? I am on Admin1a. Just trying to confirm how big of an issue this is. I think MS understands the issue now but this does not seem to be well tested, thought out migration on their part. No communication. Does MS answer back on these forums?
05-07-2019 10:18 AM
@Robert_Hurd I did notice that Get-CsHuntGroup now returns no results. It appears to have been replaced by Get-CsCallQueue. Instead of passing in a SIP URI to select a single call queue, e.g. Get-CsHuntGroup -PrimaryUri "sip:firstname.lastname@example.org", you must now retrieve the Identity property of the call queue and pass that in, e.g. Get-CsCallQueue -Identity 5e3a575e-1faa-49ff-83c2-5cf1c36c0e01. It seems to return similar output as get-CSHuntGroup did, except that Agents are referenced by their Identity GUID rather than their SIP URI.
05-07-2019 10:37 AM
Yes I agree that the -identity is possibly the root issue as you can not use sip address but what would the instance ID be or how would you get them for AutoAttendant I have used Get-CsOnlineApplicationInstance and that gives the details about the auto attendants. I have tried using object ID and user principal name as the -identity. I will look into the queues like oyu have and see if I can find anything. But I think the key is to find out what the Identity property of the auto attendant is now. This is also broken in teams portal so may just not work at all until they fix this. Thanks for your insight.
RunspaceId : bea4e8fc-b741-4368-a9fc-12345678
ObjectId : b9e3137c-0795-4a2b-989c-12345678
TenantId : f63c0b06-d743-4fbb-a68e-12345678
UserPrincipalName : email@example.com
ApplicationId : ce933385-9390-45d1-9512-12345678
DisplayName : Auto Attendant
PhoneNumber : tel:+1234567890
05-07-2019 11:24 AM
So I have tried the get-csautoattendant and I do receive the Identity same as you found with call queues. But when I run the set-csonlineapplicationinstance or the set-csonlinevoiceappliationinstance found in this article it tells me the application instance is not found in AAD. The big issue seems to be the -telephonenumber field will not accept any syntax I try I have tried tel:+1234567890, +1234567890, 1234567890 and also with "". I think this may just be broken. I am trying to find a temp work around but this is a hard one. Any other ideas?
05-07-2019 12:29 PM - edited 05-07-2019 01:08 PM
so I was able to fix this issue for resource accounts by creating a new resource account in Online Powshell only, assigning the required e5, communication credits, calling plan licenses and then running the set-csonlinevoiceapplication instance command in the above MS documentation link. Seems like when making them in the teams portal they are not being flagged as voice application instances and thus you can not set a number properly. Now I have been able to set this number with the set-csvoiceapplicationinstanstance command and all is working. Still a much bigger issue of why the resource accounts are not working properly in teams portal but at least documented powershell seems to work.
05-20-2019 06:30 AM
What also seems to be working, it purchasing a E1+PhoneSystem+Calling Plan subscription. Assign it to a resource account. After creating the Autoattendant or queue, remove the 3 subscriptions from the resource account and create the next resource account, if needed, and assign the 3 subscriptions and follow the steps again.
05-20-2019 08:19 AM - edited 05-20-2019 12:28 PM
This is ridicolous Microsoft. You have pulled a bait and switch on all your cloud telephony clients. This is unacceptable. To think you have to license a basic feature of any cloud-based service is absurd. What the hell is going on?
05-20-2019 12:31 PM
05-20-2019 01:10 PM
It's absolute bananas. Nor sure what is more ridiculous, the strange setup requirement or the zero communication part 🤷:male_sign:
05-20-2019 01:12 PM
05-24-2019 02:39 PM
I have encountered the same in a test tenant and some research I've found that this is already a known issue and the workaround is below.
To mitigate this issue, you can run the following Cmdlet to set the department parameter. Set-MsolUser -UserPrincipalName -Department "Microsoft Communication Application Instance"
06-24-2019 01:07 AM
We have had the same issue but managed to fix this with help from Microsoft.
Apart from licensing every ressource account (and every user who will be used for mailbox purposes) we needed to change the department of the ressource accounts. Those accounts were migrated by Microsoft, but it seems they forgot something.
Get-MSolUser -UserPrincipalName ....username..... | format-list ObjectId
Set-MsolUser -ObjectId " ObjectID" -Department "Microsoft Communication Application Instance"
After that we were able to assing numbers.
It just took us 2 weeks with the Microsoft support, a Senior Engineer and three escalations..
Looking forward to the new license model
07-03-2019 07:42 AM - edited 07-03-2019 07:43 AM
I just came across this issue, and found an update in the article linked in another reply above (https://techcommunity.microsoft.com/t5/Microsoft-Teams-Blog/Auto-Attendant-and-Call-Queues-Service-U...) stating that "a $0 application license (Phone System - Virtual User) can be acquired and assigned to these resource accounts."
Not that it's listed as an option in purchase services (which, as a separate issue, currently only works for me under the old admin interface). I'm guessing it's something they want you to ask support for. I'll find out.
07-03-2019 08:12 AM
Where did you find the new license in the portal. I am not seeing it yet. I use a CSP so that may be the issue.@stalley
07-03-2019 10:55 AM
That's exactly the problem: It isn't listed as an option. I'm trying to work through MS support to see if they can provide those licenses. I'm hoping it to be a similar process as asking for a trial extension in that it's out of scope for support, but they should be able to transfer the case to a "specialized team" who can locate and add those licenses to my account.
Of course, I'm still working through the BS with support before they actually transfer me, and I must have hit lunchtime delay. I will update with an outcome, but I think it's worthwhile if others want to try. The more voices, the better. MS certainly isn't advertising this option. That small one line update in the article is the only mention I've found. It's nowhere in the support documentation, as it probably should be.
07-04-2019 12:50 PM - edited 07-04-2019 12:51 PM
As of today, Phone System - Virtual User is a license option for me in the admin interface.
07-05-2019 01:24 PM
I have the license in the portal as well now, but I am unable to acquire it. I am getting the error below when I click on it. I have opened a service request about the issue.
You can try refreshing the page to solve the problem. You can also wait a few minutes and try again.
If the problem doesn't go away, please submit a Service Request.
Close Support Information
07-05-2019 03:07 PM
07-05-2019 03:37 PM
07-08-2019 01:42 PM
@Bob ManjoneyHave you tried the Phone System - Virtual User yet? I too am having the same issues, even though I have the appropriate licenses (E1 +Phone System + Calling Plan, and Phone System - Virtual User). I have opened a case with MS, but are waiting on their "24 Hour" propagation rule.
07-08-2019 01:54 PM
@David Westgate @karthiD
You don't need E1(E3, etc.) or calling plan licenses. Just the Phone System - Virtual User. However, the admin interface still didn't work, and I had to make the assignment via the Skype Powershell Module as detailed in the support doc https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts, (Set-CsOnlineVoiceApplicationInstance -Identity firstname.lastname@example.org -TelephoneNumber +14255550100).
One of them I was able to assign a number within a few hours, the other one took a few days for what I assume was replication (kept getting not present in bvd error).
07-08-2019 03:18 PM
@stalleyGreat work, I have just created and assigned a number in PS as per https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts#create-a-resource-account-i....
Added the RA in PS then assigned a Virtual User license in the portal and took about 10 minutes and I could assign the Tel Number.
thanks for the guidance here.
10-09-2019 06:58 PM
@Bob Manjoney This whole process is just garbage. 5+ months out and this is still beyond complicated.
11-01-2019 07:25 AM
Can someone tell me if this is possible? I am trying to get a toll-free number for one employee only.
In order to get a toll-free number, my only option is to get it through a "resource" which causing issues.
Since adding a resource creates a user, I gave that resource user a calling plan, E1 and phone system and assigned the number. I then opened Teams under the resource account and as soon as I click "forward my calls" it says "Error occurred while saving".
So, does the resource have to have a calling plan add-on? or can I remove the calling plan and assign it to the employee and then have the auto-attendant forward to the licensed employee where they can go into Teams and "set the forward my calls"?
11-01-2019 07:48 AM
@Jacob RodriguezI'd suggest opening a ticket or contacting the porting team to get the toll-free number changed to a user number.
Not sure you'd want a user's only number to be toll-free, however. You might want to create a call queue for the number and have the only member be the user instead.
11-01-2019 08:09 AM
11-01-2019 09:28 AM
@Jacob Rodriguezhey have you tried assigning it to the resource account, then creating an AA which will send all calls to that user directly.
11-01-2019 10:33 AM
11-01-2019 10:57 AM
You should give the user the calling plan license. Resource accounts don't need calling plans, just the $0 virtual phone system license to work. How it should be done:
Assign toll-free service number to resource account that is licensed with the $0 virtual phone system license (the only license it should have/need).
License user with calling plan/phone system license, etc.
Create Call Queue tied to resource account to route calls to just the one user (I think you have to create a 1-user group, kind of silly, but it works). OR Create Auto Attendant to forward with no greeting (which gives you on/off hours options that may come in handy).
This is the way it was designed to work, and is ultimately more flexible because you can easily add or replace with other users.
11-01-2019 12:03 PM
@stalley Thanks, let me try that. That was one of my questions if I needed a calling plan for the resource. Let me try without it.
11-01-2019 01:09 PM
11-01-2019 01:44 PM
@stalley Ok, I switched around the plans like you said and used the auto-attendant option to forward to me. At first the auto-attendant would let me forward to me . It keeps saying I did not have Enterprise Voice Enabled so I researched that and ran the following PowerShell commands:
$sfbSession = New-CsOnlineSession
Set-CsUser -identity email@example.com -EnterpriseVoiceEnabled $true
Then I was able to select my self. I then went to Teams and when I try to forward to my cell, it doesnt give me the options, only voicemail. I am think after a little more propagation time the setting will be there because yesterday when I gave myself a calling plan just playing around, I had the option and I did not even have a number assigned to me.
When and if the settings pops up, I will we back. Thanks... Im almost there. Now I can tell Microsoft support they pointing me in the wrong direction when they call in a bit!
11-03-2019 08:22 AM
@k, I gave up. I tried everything and still couldnt get it to work. There should not have too be this much work around to get a user an Toll-free number. It is simple to get a local number, There is should be an option when selecting a phone number to and selecting a "toll-free user".
Plus, fax wont work