07-30-2018 08:01 AM
07-30-2018 08:01 AM
Officially, Free Microsoft Teams does not have support - which I can understand. We have an Office 365 for Education subscription, but I have an issue with a Free Microsoft Teams account. It seems to me to be a bug of some sorts. I've tried almost every avenue to sort it out. I've got screenshots that document the problem - but I need access to a knowledgeable person to help me out.
Where and how can I obtain support for this kind of thing. It is pretty frustrating. I tried Azure support but they say it is not their baby. I tried Microsoft Of...65 support - but they only support commercial customers and did not seem Microsoft Teams savvy.
I'm pushing for the adoption of Microsoft Teams, on a wider scale, but this issue is delaying me.
Where to now?
07-30-2018 09:30 AM - edited 07-30-2018 09:31 AM
Thank you, @Christopher Webb, I hope one of them will respond. I have tried to call Microsoft Support but they transferred me to someone who said I would be charged for the support. Although I can understand this - it does not seem right in my case where I feel the problem lies with some authentication problem on Microsoft's side. I declined the offer. I do have a paid for Microsoft Office subscription, but the problem I have is with a private (free) account. It seems like a bug to me.
07-30-2018 11:46 AM
Ok, after jumping through a lot of hoops, I can now say that this issue has been resolved.
It was quite a challenge to get to the right person who knew what I was talking about. After a lengthy period on the phone and then with a remote support session, it was quite a simple solution. The support person synched whatever had to be synched on his side - and voila!
My Free Microsoft Teams organization has regained its sanity and I can now log into it with the Microsoft Account that I had used to create it with!
08-02-2018 06:31 PM
Hey Marius, sorry I got to this so late. I'm glad to hear your issue was resolved, but sorry to hear the issues you were experiencing and the hoops with support.
Out of curiosity, what was the issue you were running into? If it was an issue on our side, would like to make sure that we understand it properly so we can prevent it in the future.
08-03-2018 01:04 PM
Hello, @Albert Chen, thank you for your interest. My issue was that when I logged into Teams, be it online app, desktop app, phone app - I could not access the organization that I had created with Free Microsoft Teams.
I was an early adopter of the Free Teams offer that Microsoft had made and had created a Free Microsoft Teams organization, using my private Microsoft account (email address) which was not used for any other Business or Educational Office 365 tenant. Soon after that someone else added me to their Free Microsoft Teams organization as a member. That meant that my email address was now "linked" to two different Free Microsoft Teams organizations. I was global admin of the one (my own) and a member of the other one.
However, when I logged into Teams, I did not "see" my own Free Teams organization. Where the email address is linked to more that one organization, you expect to see a drop down list giving you the option to choose the organization you want to log into. The drop down list also allows you to switch organizations. In my case, I was automatically routed to one of the organizations, which happened to be the one of which I was only a member. My own organization of which I was global administrator, had seemingly "vanished".
The issue was on your side (Microsoft). After I eventually got hold of a support person who understood the issue, he did something and then I could see my organization again. As far as I understand it, the account had not synched properly and when he synched it manually it came right immediately. I could then see a list of the two organizations and choose the one I wanted to access.
If you wanted to trace it internally, it was Microsoft Office 365 Sup... Ticket #:10918866
11-04-2018 10:49 PM
I am now in the same exact situation. I have created a free team with my own private (Office365) account, added members and tons of content over the past month. And now cannot access this team as 'owner'! See below for a more detailed description.
This is extremely frustrating. Could you tell me who at Microsoft Support I could contact to resolve this issue?
11-04-2018 11:21 PM
11-05-2018 01:42 AM - edited 11-05-2018 01:44 AM
@Anders SkanderupI had tried to PM you, but somehow was blocked. I went through many hoops but eventually was able to log a call to O365 support. Once I got hold of the correct person, it was resolved in 5 min. If I had your email address I could forward the relevant communication to you.