New Feature: Do Not Disturb Priority Access

Christopher Webb
Respected Contributor

Following up on my previous post about using Do Not Disturb status in Teams. There has been a little snuck in feature that I discovered today in the settings that allows you to set certain individuals to ignore DND Status. This allows you to set it so your boss or workgroup etc. can get notifications through when messaging/calling/@mentioning you but keeps everyone else from interrupting your focus time. 


The setting can be found under Teams settings window under a new "Privacy tab" 


Add users to priority access: 

Select the "Manage priority access" button where you can add a list of individuals that can break through your Do Not Disturb status similar to mobile devices Do not Disturb feature. 



Remove users from priority access:

To remove users simple click the x to the right of the user you wish to remove from notifying you while set to DND. 


22 Replies

I am getting notifications, even though if I am in DND mode, 

please note that user is not added to my priority List. any idea on this?


@dhivya sadheesh yeah, we are seeing the same thing here. 

@Christopher Webb I'm not able to add people to this Do Not Disturb list at all. Is there a way to turn this feature off?

Not that I'm aware of, why can you not add anyone? Any errors etc?

@Chris Webb I'm not sure why I can't add anyone. I've tried searching using the "New Chat" and using the top bar, and I'm not finding anyone. I'm also told that someone tried to send me a message and I did not receive said message. I'm also being told that I am not searchable? Not sure what I'm doing wrong here.

Are you logged into the correct account?
That's why I was thinking. Seems you might be signed into a Personal account or something. Check your org name in the top right corner. If nothing at all is coming up in anything has to be the case. Assuming you are part of a Teams organization to being with?

@adam deltinger I am signed in using my work email address.

@Chris Webb I believe I am the only one from our organization that has this program installed. I am using my work email address, per my boss' request.

If you are the only person with / licensed for Teams, then no one else might not be shown in there since no one would be setup in Teams.

@Chris Webb The strange part is that I can see people within my organization, but I can't add or see anyone that's not within my organization. For example, I need some documents that are too large to send via email from a vendor of ours, and that's where I'm having my issue. Would that still be true if what you said was my problem?

That's why, you can only see and use people inside your organization in Teams for those options, or ones that you invite as a guest to your org.

You can also switch to other orgs if you were invited as a guest.

Federated / External Chat is only basic chat, they won't show up in searches / do not disturb when it comes to Teams.

@Chris Webb Oh, ok, that makes more sense. It sounds like I need to ask them to invite me. Thank you for your help!

Well it depends on your purpose. If you just want to chat then you should be able too if configured on both ends right just click new chat. Type in there email and click search externally for and chat with them

@Chris Webb Sadly, it's not allowing me to search externally. Nothing shows up when I type in their email address. 

Then you don’t have external chat enabled in your tenant

@Chris Webb Hm, interesting. Ok, thank you!

Just to add in, since your problem really isn’t related to Teams per say, i’ll Stretch the rules and give you a link to another service which can save you some ache regarding your send/receive large files” issue:

@Chris Webb Thank you for all of your help with this. I greatly appreciate it.

No prob! Now go make the organization of yours starts using Teams!! :)