SOLVED
Home

Music on Hold with Direct Routing

%3CLINGO-SUB%20id%3D%22lingo-sub-282418%22%20slang%3D%22en-US%22%3EMusic%20on%20Hold%20with%20Direct%20Routing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-282418%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20configured%20Direct%20Routing%20with%20Teams%20and%20it%20works%20fine.%20I%20can%20make%20inbound%20and%20outbound%20calls%20with%20Audiocode's%20SBC.%3C%2FP%3E%3CP%3EDuring%20a%20call%2C%20I%20would%20like%20to%20use%20Music%20on%20Hold%20(mute%20my%20mic%20and%20play%20music%20for%20the%20other).%3C%2FP%3E%3CP%3EI%20have%20set%20up%20policy%20%22Set-CSClientPolicy%20Global%20-EnableClientMusicOnHold%20%24TRUE%22%20but%20that%20does%20not%20play%20any%20music.%3C%2FP%3E%3CP%3EDo%20you%20know%20if%20that%20policy%20should%20also%20apply%20to%20Teams%20%3F%20Or%20is%20there%20another%20policy%20to%20enable%20music%20on%20hold%20of%20Teams%20%3F%3C%2FP%3E%3CP%3EThanks%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-282418%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EDirect%20Routing%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Emoh%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMusic%20on%20hold%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-282742%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20on%20Hold%20with%20Direct%20Routing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-282742%22%20slang%3D%22en-US%22%3EThanks%20for%20that%20answer!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-282499%22%20slang%3D%22en-US%22%3ERe%3A%20Music%20on%20Hold%20with%20Direct%20Routing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-282499%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3EThere%20is%20no%20Music%20on%20Hold%20in%20Teams%20yet%2C%20it%20is%20on%20the%20backlog%20so%20it%20will%20come.%20And%20it%20is%20not%20because%20you%20are%20running%20Direct%20Routing%20since%20there%20is%20no%20MoH%20on%20Teams2Teams%20calls%20either.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FMusic-On-Hold-Support%2Ftd-p%2F225027%22%20target%3D%22_blank%22%3Ehttps%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2FMicrosoft-Teams%2FMusic-On-Hold-Support%2Ftd-p%2F225027%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Clément Vauthier
Occasional Contributor

I have configured Direct Routing with Teams and it works fine. I can make inbound and outbound calls with Audiocode's SBC.

During a call, I would like to use Music on Hold (mute my mic and play music for the other).

I have set up policy "Set-CSClientPolicy Global -EnableClientMusicOnHold $TRUE" but that does not play any music.

Do you know if that policy should also apply to Teams ? Or is there another policy to enable music on hold of Teams ?

Thanks

2 Replies
Solution

Hi,

There is no Music on Hold in Teams yet, it is on the backlog so it will come. And it is not because you are running Direct Routing since there is no MoH on Teams2Teams calls either. 

 

https://techcommunity.microsoft.com/t5/Microsoft-Teams/Music-On-Hold-Support/td-p/225027

Thanks for that answer!