08-28-2018 08:46 AM
08-28-2018 08:46 AM
> This person is currently using Skype for Business. Some Microsoft Teams feature won't be available.
Well, no. That's completely false. The user was logged into Teams and chatting with me in a channel and they don't even have S4B installed on their computer! A better message might be "We have a lot of bugs on the backend and you're experiencing one right now."
When I tried to send them a chat message, this "account" appeared and will not go away. It's also being selected by default even though there is a second "account" for them in the chat list.
This is the first time this has happened for us. How can I get rid of this bad account? Hiding it doesn't work.
08-28-2018 09:29 AM
08-28-2018 10:20 AM
08-28-2018 10:22 AM
08-28-2018 12:30 PM
The answer will depend on which mode your admins set for your colleague. If they are in Skype Only mode all your teams chat will go to them in skype.
09-06-2018 08:40 AM - edited 09-06-2018 08:49 AM
I am the admin and did not consciously set that. I set up this user the same as any other. I'll look into this mode setting and compare with other users.
Update: Users are set to use org-wide coexistence setting. When I first loaded the page, our setting was on Legacy (Deprecated) and I changed it to Islands.
I'll wait a little before seeing if this change by itself makes any difference.
09-06-2018 09:14 AM
04-29-2019 12:47 PM - edited 04-29-2019 01:09 PM
We just recently experienced the similar behavior when trying to communicate to external users. Both organizations never used SfB before. We added our domains in Admin Center > Org-Wide settings > External Access. Gave it some time to propagate the settings. After that I tried to start a chat with a person from another company... but Teams showed:
"This person is currently using Skype for Business..." and
"We ran into a problem sending this message. Try again later."
Here is what I did. Went to Admin Center > Org-Wide settings > Teams upgrade and changed Coexistence mode to Teams only.
After that, logged out of Teams > logged in.
Magic... it worked for us.
04-29-2019 02:49 PM
@DanielGuretski correct, that is expected.
All tenant to tenant communication at the moment is via Skype, so if you are in Teams you messages arrive at the other tenant as if they came from Skype.
To receive a Skype message in Teams you need to be in Teams Only mode.