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How to get rid of the Skype for Business version of a user?

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Chris Parker
Contributor

> This person is currently using Skype for Business. Some Microsoft Teams feature won't be available.

 

Well, no. That's completely false. The user was logged into Teams and chatting with me in a channel and they don't even have S4B installed on their computer! A better message might be "We have a lot of bugs on the backend and you're experiencing one right now."

 

When I tried to send them a chat message, this "account" appeared and will not go away. It's also being selected by default even though there is a second "account" for them in the chat list.

 

This is the first time this has happened for us. How can I get rid of this bad account? Hiding it doesn't work.

8 Replies
Use the new chat button to start a chat, don't search in the search bar for the contact. This usually is the cause when this happens. Also, there is a setting in settings for allowing to chat with users in skype that you can turn off as well to prevent this, assuming you dont' need to chat with people in skype. This can also be turned off at the tenant level by default.
To clarify, if I turn off the ability to chat with users in Skype, will it remove the erroneous user? There's a lot of power in going up to the search bar and typing @username to send them a quick message. If possible, I hope I don't have to stop doing that for this person.
Once you set that, you "might" have to hide the old one, but you can use the @mention chat in command bar all day long, most people like to just go type a name.

The answer will depend on which mode your admins set for your colleague. If they are in Skype Only mode all your teams chat will go to them in skype.

I am the admin and did not consciously set that. I set up this user the same as any other. I'll look into this mode setting and compare with other users.

 

Update: Users are set to use org-wide coexistence setting. When I first loaded the page, our setting was on Legacy (Deprecated) and I changed it to Islands.

 

I'll wait a little before seeing if this change by itself makes any difference.

If you guys don't use Skype for Business at all I'd recommend doing Teams Only. But you never stated if that was the case thou :).

@Chris Parker 

 

We just recently experienced the similar behavior when trying to communicate to external users. Both organizations never used SfB before. We added our domains in Admin Center > Org-Wide settings > External Access. Gave it some time to propagate the settings. After that I tried to start a chat with a person from another company... but Teams showed:

"This person is currently using Skype for Business..." and

"We ran into a problem sending this message. Try again later."

 

Here is what I did. Went to  Admin Center > Org-Wide settings > Teams upgrade and changed Coexistence mode to Teams only.

After that, logged out of Teams > logged in

Magic... it worked for us.

 

@DanielGuretski correct, that is expected.

 

All tenant to tenant communication at the moment is via Skype, so if you are in Teams you messages arrive at the other tenant as if they came from Skype.

 

To receive a Skype message in Teams you need to be in Teams Only mode.

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