New to MyAnalytics: chat and call insights from Skype for Business Online

Published Jul 25 2018 09:00 AM 8,181 Views

MyAnalytics uses data from Office 365 to help you understand how you spend your time at work and discover opportunities to work smarter. All data surfaced in MyAnalytics is private and visible only to you.


To provide a more complete picture of how you spend your time at work, MyAnalytics will now incorporate chat and call insights from Skype for Business Online in addition to email and calendar data from Exchange Online.


Starting this summer, you'll begin to see new insights in MyAnalytics including:


After hours chats and callsmtc-skype-1.png


If you hold a chat or call with a co-worker through Skype for Business Online outside of working hours (as defined by your Outlook calendar settings), the time spent in those activities will count towards your overall After hours metric. You’ll also see a day-by-day breakdown of after-hours chats and calls in the personal dashboard, as shown above. Note that if a Skype for Business Online call is part of a scheduled meeting, that time will count towards meetings in this chart rather than the chats and calls category.


New insightsmtc-skype-2.png


The Insights banner in the personal dashboard will include insights on the total amount of time spent in Skype for Business Online chats and calls each week.


Late Start meetingsmtc-skype-3.png


The Meeting habits chart in the personal dashboard will now include a metric summarizing Skype for Business Online meetings that you started late. A meeting is considered to have started late if you were the organizer and you meet one of these two criteria:


  1. Meetings that are scheduled for 30 minutes or less: you started the meeting 5+ minutes late
  2. Meetings that are scheduled for more than 30 minutes: you started the meeting 10+ minutes late
Multitasking in meetings
In the Meeting habits chart shown above, MyAnalytics summarizes the amount of time you spent in meetings in which you multitasked. Up until now, the calculation of multitasking has been based on email processing (reading and sending emails during a meeting). Now, MyAnalytics will also count Skype for Business Online chats towards multitasking. If you’re in a scheduled meeting and send a certain number of chats to co-workers, the meeting will count towards your multitasking hours in the Meeting habits chart.
Note that if the meeting is held over Skype for Business Online, any chats you deliver through the Skype interface as part of that specific meeting will not count towards multitasking.


To learn more about how chat and call insights are calculated, see this support article.


These insights represent a starting point for incorporating new sources of information into MyAnalytics from across Microsoft 365. Next up are insights from Teams, which will augment the chat/call scenarios outlined above.

Frequent Contributor

Does this include metrics from Teams IM, calls and meetings as well?


Edit: Well, maybe if I read the last sentence (*facepalm*) - " Next up are insights from Teams, which will augment the chat/call scenarios outlined above."

Super Contributor

I wish it wasn't reserved only for E5 plan. E3 isn't enterprise enough? :)

Occasional Visitor

Why would you roll this out for Skype for Business Online, when there's a very well documented public roadmap for that product being replaced by Teams?


Why wouldn't you roll it out for Teams first, as part of encouraging people to migrate by giving them a new value-add of insights, and rewarding those early adopters?


This messaging is out of step with the Office 365 roadmap.

Version history
Last update:
‎Aug 13 2018 11:37 AM
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