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Windows Server Essentials and Small Business Server
1 MIN READ

Where is Outlook Mail Setup in Control Panel?

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sbs-team
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Apr 04, 2019
First published on TechNet on Apr 28, 2008

[Today's post comes to us courtesy of Justin Crosby and Rod White]

We recently received a call where a user needed to create a new MAPI (Outlook) profile. They called because they did not see the Mail shortcut in their Control Panel.

It turned out that the user was using the 64-bit version of Windows Vista. When you are using a 64-bit OS (Windows Vista or Windows Server 2008) there are actually 2 Control Panels, one for 64-bit items and one for 32-bit items. Microsoft Office 2003/2007 is a 32-bit application; therefore it’s Control Panel applet will be in the 32-bit Control Panel, this is necessary because the 64-bit version of explorer.exe cannot open the 32-bit .dll files that are required for this application.  For more information on this and other applications that may be affected see http://support.microsoft.com/kb/895561 .

To access the 32-bit Control Panel you must open the classic view of Control Panel and click on the “View 32-bit Control Panel Items” link as seen below:

Once the 32-bit Control Panel opened the user could then access his email profiles by clicking the Mail link.

You can also directly open Mail Setup by running “c:\Windows\SysWOW64\control.exe mlcfg32.cpl”

Updated Apr 04, 2019
Version 2.0

3 Comments

  • ScottM56's avatar
    ScottM56
    Copper Contributor

    I am a very Frustrated Outlook User.

    In general I have a C: drive as an OS-App drive and a 😧 drive that has all the data and backups on it; this includes the Outlook data files.

    I have tried for days, using Microsoft and other online site to try and accomplish this.

    Example: I am on my 3rd Dell replacement laptop. The Outlook data file were in a separate drive. So, in theory, all I really need to do is point to the OutLook data files that I want to continue using.

    At this point no luck.

    I've tried: new Profiles; Editing the registry (and that worked for the Default folder for the data files); swapping the default data file.

     

    So Please create a complete Outlook setup document with all the permutations. This web resource did not help at all.

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published on TechNet on Apr 28, 2008 [Today's post comes to us courtesy of Justin Crosby and Rod White] We recently received a call where a user needed to create a new MAPI (Outlook) profile.","body":"\n \n \n First published on TechNet on Apr 28, 2008\n \n
\n

\n \n [Today's post comes to us courtesy of Justin Crosby and Rod White]\n \n

\n

\n We recently received a call where a user needed to create a new MAPI (Outlook) profile. They called because they did not see the Mail shortcut in their Control Panel.\n

\n

\n It turned out that the user was using the 64-bit version of Windows Vista. When you are using a 64-bit OS (Windows Vista or Windows Server 2008) there are actually 2 Control Panels, one for 64-bit items and one for 32-bit items. Microsoft Office 2003/2007 is a 32-bit application; therefore it’s Control Panel applet will be in the 32-bit Control Panel, this is necessary because the 64-bit version of explorer.exe cannot open the 32-bit .dll files that are required for this application.  For more information on this and other applications that may be affected see\n \n http://support.microsoft.com/kb/895561\n \n .\n

\n

\n To access the 32-bit Control Panel you must open the classic view of Control Panel and click on the “View 32-bit Control Panel Items” link as seen below:\n

\n

\n \n

\n

\n Once the 32-bit Control Panel opened the user could then access his email profiles by clicking the Mail link.\n

\n

\n \n

\n

\n You can also directly open Mail Setup by running “c:\\Windows\\SysWOW64\\control.exe mlcfg32.cpl”\n

\n \n","body@stringLength":"1788","rawBody":"\n \n \n First published on TechNet on Apr 28, 2008\n \n
\n

\n \n [Today's post comes to us courtesy of Justin Crosby and Rod White]\n \n

\n

\n We recently received a call where a user needed to create a new MAPI (Outlook) profile. They called because they did not see the Mail shortcut in their Control Panel.\n

\n

\n It turned out that the user was using the 64-bit version of Windows Vista. When you are using a 64-bit OS (Windows Vista or Windows Server 2008) there are actually 2 Control Panels, one for 64-bit items and one for 32-bit items. Microsoft Office 2003/2007 is a 32-bit application; therefore it’s Control Panel applet will be in the 32-bit Control Panel, this is necessary because the 64-bit version of explorer.exe cannot open the 32-bit .dll files that are required for this application.  For more information on this and other applications that may be affected see\n \n http://support.microsoft.com/kb/895561\n \n .\n

\n

\n To access the 32-bit Control Panel you must open the classic view of Control Panel and click on the “View 32-bit Control Panel Items” link as seen below:\n

\n

\n \n

\n

\n Once the 32-bit Control Panel opened the user could then access his email profiles by clicking the Mail link.\n

\n

\n \n

\n

\n You can also directly open Mail Setup by running “c:\\Windows\\SysWOW64\\control.exe mlcfg32.cpl”\n

\n 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64 bit

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wvcrosby Occasional Visitor

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I am a very Frustrated Outlook User.

In general I have a C: drive as an OS-App drive and a 😧 drive that has all the data and backups on it; this includes the Outlook data files.

I have tried for days, using Microsoft and other online site to try and accomplish this.

Example: I am on my 3rd Dell replacement laptop. The Outlook data file were in a separate drive. So, in theory, all I really need to do is point to the OutLook data files that I want to continue using.

At this point no luck.

I've tried: new Profiles; Editing the registry (and that worked for the Default folder for the data files); swapping the default data file.

 

So Please create a complete Outlook setup document with all the permutations. This web resource did not help at all.

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