Forum Discussion
Steven Rodriguez
Nov 23, 2017Brass Contributor
1703->1709 BSOD 0xc00000bb on devices with NVMe SSD's
1703->1709 BSOD 0xc00000bb on devices with NVMe SSD's
This will be the very first question I will ask in the AMA. I hope you have a better answer than "we are working on it" ready for the thou...
- Nov 30, 2017This is a known issue. The fix for this will be included in the cumulative update that will be released today at 10am via http://catalog.update.microsoft.com (manually downloaded). It will also be included in the next Patch Tuesday cumulative update. (Ref OS #14207031, 11D)
Scott G
Dec 07, 2017Brass Contributor
You see. You are already coming up with a possible problem. I cannot believe all this time, and not one engineer at a place like Microsoft can actually come up with a fix for this. Just unbelievable.
Michael Niehaus
Microsoft
Dec 07, 2017I've been reviewing this with support engineers. It appears that there are two separate problems, one that was fixed with the update released on November 30th (affecting a small number of devices with Intel P4500/4600 drives), and a second one that is still being worked on (affecting certain X299 motherboards). We still have a block in place for the affected devices so that Windows Update doesn't try to upgrade them.
For the machines where you are seeing this issue, can you provide the make and model of the machine, or if it is a "build-your-own" device, what model of motherboard is being used?
The second issue (X299 motherboards) can also be fixed with a firmware update; the fix we are working on just tries to work around the firmware issue. We are trying to work with the motherboard makers to have them create a firmware update.
- Jas HayreFeb 15, 2018Brass Contributor
I have MSI Godlike Carbon X99A motherboard and Samsung SM951 M.2 PCIe NVMe SSD boot drive, and have had this problem ever since it started. Very annoying, and the PC keep trying to update many times daily, and failing!
This is ridiculous.
- DeletedDec 10, 2017
Never mind I just found it under others in the os selection.
I can confirm that this fixes the issue for those with the Asus X299 Deluxe board. I'm now on the 1709 version.
- DeletedDec 10, 2017
Where do you see that bios revision ? I'm on the asus support website for the X299 deluxe and I'm still seeing the 802.
- Tim GallDec 10, 2017Copper Contributor
ASUS released an updated bios (1004) for the Prime-X299-deluxe today that fixed the issue for me.
- Christian N. PedersenDec 10, 2017Copper Contributor
I have the problem as well, and have not noticed any block.
Now I turned the automatic update off, since my PC tried to update at least 10 times, consuming all network bandwidth.
This is my config:
Samsung 960 EVO SSD M.2 2280 - 500GB
ASUS PRIME X299-DELUXE - Scott GDec 08, 2017Brass Contributor
I have also heard of countless people with different model Motherboards that have this problem. It is not just ASUS. Gigabyte and MSI Motherboards all have this problem. The common thing all of us seem to have that have this problem is the Samsung M.2 NVMe SSD.
- Ioana MardarDec 08, 2017Copper Contributor
Also tried everything possible but a clone & fresh install because i don't see why i'd have to resort to that.
Windows upgrade assistant seems to have messed up my pc even more.
From BSOD 0xc00000bb update failing to Error 0x80242006 every time my pc tries to automatically update itself.
Motherboard: MSI GAMING M7 ACK
SSD: Samsung 960 evo + Samsung 960 pro
Also a friend of mine has the same SSD's as myself but with a Gigabyte X299 AORUS Gaming 9 & has the same problems.
- Paul BrainDec 08, 2017Copper Contributor
Signed up to add my similar experience, have several friends with largely same spec.
Same issue with 1709, same spec : Asus Prime X299 Deluxe. Samsung 960 Pro 2TB m.2.
Also, the 1709 update is also not blocked for me ( has failed 9 times, and is currently waiting for a reboot which I guess would fail). My machine is a standard build by www.scan.co.uk.
It's odd that a clean install reported to be be OK, and yet an upgrade is not.
Thanks in advance for any help.
- Tim GallDec 08, 2017Copper Contributor
Also having this issue. System specs:
MOB: Asus prime X299-deluxe (FW: 802; running 28 lanes with i7-7800x & quad memory)
SSD: Samsung 960 evo M.2 500GB (NVMe, FW: 3B7QCXE7)
- Scott GDec 07, 2017Brass Contributor
That seems to be the magic combination with this problem: An ASUS X299 MOB with a Samsung 960 Pro SSD M.2 using NVMe .
- DeletedDec 07, 2017
I'm also having this issue. I have a Samsung 960 pro and asus prime x299 deluxe board.
- Scott GDec 07, 2017Brass Contributor
Could it be that ASUS is just the most popular motherboard ? I have seen people with MOB's like MSI and Gigabyte with the same problem.
- Michael NiehausDec 07, 2017
Microsoft
This may also affect other motherboards. The Asus one is the one that we have seen most.
- Erkan IsikDec 07, 2017Copper Contributor
Hi Michael
I tried the 30 November update (KB4051963) right now, but my pc still crashes after the installation reboot.
After I tried the Upgrade my PC restarts, the screen stays black for around 2 minutes and then the PC does power off. When I start the PC again, it immediatly boots with Build 1703.
Machine: Selfbuild
MB Modell: MSI X99A Gaming Pro Carbon (LINK)
SSD: Samsung SSD 960 Pro nVME
Is the X99A also affected with the same problem as X299? Or is the Samsung 960 Pro still not patched?
- Scott GDec 07, 2017Brass Contributor
That is amazing I have almost the identical system except an ASUS Prime X299-A MOB, and I have the identical problems as you do. I also have had Windows Update trying to update me for weeks. I had to change my connection to metered to prevent Windows Update from downloading the update.
- Scott GDec 07, 2017Brass Contributor
I have an ASUS Prime X299-A motherboard with a 512GB Samsung 960 Pro SSD and two SATA drives, as well. Right now Windows Update has been trying to upgrade me to 1709 for about a month now. I have my ethernet connection set to metered so it does not download the update. I have kept my 1703 system updated with manual updates I downloaded and installed myself.
I have tried with an ISO flash drive, Windows Upgrade Assistant, etc. to upgrade about a dozen times and every time I try to reboot I get the BSOD with error 0xc00000bb. If you need any other information I will be happy to give it to you. Thanks.
- Steven RodriguezDec 07, 2017Brass Contributor
Interesting, thank you for explaining the detail of the problem.
We remain hopeful for a fix soon.
- Michael NiehausDec 07, 2017
Microsoft
Yes, the Asus board is the most common one. It's a pretty subtle issue, only exposed by 1709 due to a slight increase in the boot image size (which is why previous versions worked fine) that results in the boot image being loaded into higher memory due to memory fragmentation on that specific motherboard with that specific firmware.
I'll check to make sure the block is correct.
- Steven RodriguezDec 07, 2017Brass Contributor
Hi Michael, first thank you for following up and not leaving us hanging.
Second, Yes, mine is a custom built X299 based system. The motherboard is the ASUS Prime X299-Deluxe and the SSD is the NVME Samsung 960 Pro M.2 512GB.
I have checked with both ASUS and Samsung and neither have posted a recent firmware update to address this issue.
PS: You mentioned a block in place to prevent the installation. I can tell you, if it is designed to block the 1709 installation via Windows Update, it is not working for me. Every time I check for updates it tries to download and installed the "Windows Feature Update to 1709". I've had to temporarily disabled the Windows Update service to prevent this from happening every time.