Viva Engage is key to understanding culture, knowledge, community and engagement at organizations. Topics in Viva Engage help categorize conversations, making it easier to find and follow discussions on specific subjects. Anyone can add topics to their posts, which then appear as tags, and these topics can be followed for updates connecting everyone to the things they care about most.
‘Topic subscriptions’ is a new feature available to all Viva Engage users which allows them to receive notifications for Viva Engage topics they follow. Users will receive an Engage bell notification whenever a new post is tagged with a topic they are subscribed to or that topic is added to an existing post.
Note: Topic subscriptions are an additional step from following a topic. When a user follows a topic, they do not receive notifications but may receive content with that topic in their Engage Digest. However, by subscribing to a topic, they would receive a notification for that topic.
How to make the most of topic subscriptions
Topics can help users in your organization easily categorize information and keep employees informed and up-to-date. Here’s how to help your organization make the most out of topic subscriptions:
- As a subject matter expert, subscribe to topics in your areas of expertise and encourage others to post using that topic so questions are answered quickly.
- Corporate communicators can track topics most important to campaigns, leadership and strategic messaging.
- Encourage employees to subscribe to work related topics or interests including company events, Employee Resource Groups, learning opportunities or social gatherings.
- Show different teams and functions how topics are used to share insights, articles, and reports on industry trends. Employees interested in staying ahead in their field can subscribe to these topics to stay informed.
Where can users subscribe to topics?
- Topic page: All Viva Engage users can subscribe to a topic on the topic page. This page is accessible from the Viva Engage search engine results page (SERP) and when a user clicks on a topic tag in Engage.
- Discover more topics page: Premium Viva Engage users can subscribe to a topic in the discover more topics page in the Answers tab. Find the, “Discover more topics link,” in the right rail at the bottom of the Topics to follow section.
Note: Users can subscribe to a topic after following that topic.
Unsubscribing from the topic page
To unsubscribe, click on the blue bell to unsubscribe. It then changes to an unfilled bell icon which indicates that you are no longer subscribed to that topic.
Note: A user can unfollow a topic in the overflow menu, and that automatically unsubscribes them:
Notifications from topic subscriptions
Today, users receive notifications in Viva Engage for topics that they are subscribed to. In the future they will also receive notifications in Teams and Outlook. These workflows are currently a priority on our roadmap.
Subscribing to topics in Viva Engage helps users stay informed on things they care about, encourages collaboration, personalizes content based on topic subscriptions and fosters overall engagement. To learn more about topics in Viva Engage check out our support article.
Microsoft
