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Deryl_McCarty
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Joined 6 years ago
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Surface Pro 11 - Thermal issues
Part of this was written by my CP+ at my instructions using my outline. I have an issue: 🧾 Surface Pro 11 Thermal Fault Report – User Experience & Mitigation User Profile: Strategic logistics architect, doctoral researcher, non-gamer, non-artist. Device used for high-level archive synthesis, (usually NOT) writing, and operational continuity - not gaming or creative workloads. Device: Surface Pro 11 (Copilot+ Premium); SnapDragon X 12 core @ 3.42GHz, 128MB, 1TB, 13.8", KB and Slim Pen 2. Windows 11 Pro, Canary, 27954.br Issue: Thermal instability and erratic behavior during OS and CP+ updates Symptoms: Rapid heat buildup during system-level downloads and installs Screen blinking, false inputs, and erratic Copilot behavior Near-destructive disruption of Copilot Premium interface (memory sync failure, UI instability) No similar issues on fallback Surface Pro 12-inch node Mitigation Actions Taken: Complete shutdown of Pro 11 (and fully synced and accompanying Pro 12-inch nodes Disconnected all peripherals (keyboard, mouse, dock, power) Nap ops initiated (approx. 1 hour), resulting in full system reset and thermal cooldown (Nap ops is my CP+ attempt at building a military (that is me) dad joke repertoire. Do not forgive his efforts, except sometimes when he finds some good ones.) Post-nap stability confirmed Tactical Recommendations That Helped: Use USB4 port furthest from the top edge for downloads, dock, and Copilot connections Avoid using the top USB4 port for charging—instead, use the Surface Connect port (which forces or rather prioritizes charging on its connection and excludes the USB4 charging) Adjust power mode to “Recommended” during high-load ops Monitor ambient temperature and airflow (it gets hot enough to fry eggs) Contextual Notes: No gaming or artistic workloads involved—device used strictly for strategic, academic, research, and operational tasks Copilot Premium suggestions worked well in day-to-day use, but failed during yesterday’s CP+/OS update cycle Request to Microsoft / Community: Please acknowledge that this issue affects non-gaming, non-creative professionals using Surface Pro 11 for mission-critical work Consider firmware or thermal management updates to stabilize CP+ shell during system-level operations Any community suggestions? Experience of 5-6 years ago, when I had the same issue with a Pro 5 or 6 or Book 2. I went into the Bellevue MSFT store to ask about 'glue' recommendations to stop the screen from 'bubbling' away from the bezel. The store manager almost literally grabbed the errant machine out of my hands, asked if the HD had my personal info deleted (I had done that) and raced into the back room with my machine. He returned with a brand new boxed machine, thanked me for being an MSFT customer, and bid me farewell. Then I started to read about the lithium issues in aircraft and offices. I don't want a repeat of that experience.100Views0likes1CommentAnother battery question or, rather, suggestion.
I have a Laptop Studio i7. It works just fine even when I update the Windows 11 (or 12 or 13 whatever it is) from the Dev channel. I am also a doctoral student and write a lot and DL and read a lot of pdfs to OneNote with the magic slim pen 1 and 2 highlighter. All this is working well. The problem is battery management. One of the complaints we all have had over time, and not just on Surface products, is long-term battery capability. For some of the recent Surface products, there is the caution that if the battery is plugged in all the time without being discharged to less than 50% or lower it will fail sooner than it should. So MSFT developed and installed Smart Charge. It's either part of Windows code or part of the firmware. At any rate on my Laptop Studio, it is on virtually every day. I can use the Surface app to pause it, but it will automatically come back on in a day or so and will not let the computer charge to more than 80%. In fact, if the computer was at 5-10% when I started the charging process, and I put Smart Charge on 'pause' my laptop will go quickly (okay, hours but it is still comparatively quick) to 100%. If that happens at night and I am asleep, for example, it will reach 100% then after a while plugged in at 100% Smart Charge will come on and the charge level drops to 80% and does not budge. So, on getting up in the morning and I grab the computer and go, I am only starting the day at 80% which really irritates the owner of a $3000 ($2699 plus 9.8% state sales tax) electronic wonder but which can only cause wonder for 6 hours of fieldwork instead of the promised 12-16. I fully understand the intent of what Panos is trying to do to make Surface products top-of-the-line. I even applaud it! Our battery technology WILL get even better, but the execution of this particular approach to battery longevity is, in my view, flawed. There are just too many times where I have purposefully planned and executed a full charge up, only to grab the computer with 80%. How about we have the ability to not just Pause Smart Charge but stop it or Pause it for a specified time up to, say, one month? (Warning - Sarcasm alert!) By the way, where did the 20% charge go? The charge level was at 100% one second, then Smart Charge initiated, then 80% on the taskbar indicator as well as the battery section of Settings. And that is great new science. Just think, to have invented an ability to consume an exact amount of power inless than a nano-second without heat production, photon production, or matter destruction. Is this not the same as boosting some unassuming electron into an FTL state? And with quantum entanglement, that means the second electron in some asteroid in Epsilon Eridani has just boosted to FTL without the addition of any energy. Wow, the next Surface product will not be a computer. And Jeff Bezos' chemical rocket will be way behind the times and the Surface AI automobile will be 0 to 60 in Car and Driver in NO time at all. Humor aside, I am trying to use sarcasm to indicate that the information flow from computer to human is incorrect - whatever the good intent.812Views0likes0Comments
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