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JonnaP

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Re: OneDrive Client, Files on Demand and Syncing large libraries
The Synology NAS with Cloud Sync solution seems to be a viable option. But I am strongly encouraging all customers and even our company internally to not rely on the OneDrive Desktop App Sync feature anymore. Library issues aside, I have also observed detrimental performance to PC's, and the handling of file conflicts among many users is simply unmanageable.
Mar 20, 2020 Place OneDrive
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Re: OneDrive Client, Files on Demand and Syncing large libraries
John Twohig I will look out for tmp files thank you. I am also in the process of synchronizing a Synology NAS with the customer's OneDrive "File Server" library using the cloud sync app installed on the NAS itself. The plan is to utilize local file shares for the users instead of syncing via the OneDrive desktop app. Then just let the NAS handle the rest. For offsite use they can use the browser. I will disable sync button on the customer's tenant/OneDrive/SharePoint admin center.
Feb 27, 2020 Place OneDrive
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Re: OneDrive Client, Files on Demand and Syncing large libraries
eddablin Hi there. If I understand the terminology correctly... so all folders/files only exist on a single OneDrive for Business Plan 2 account. That means there's only 1 library. This plan 2 account has 9 parent folders. Unfortunately OneDrive doesn't seem to detail or report the number of files (or I just can't find where in the UI), but it should be around 600 000 - 800 000 files in total. Each user who has O365 Business Premium license (About 20 users total) has been given shared links to certain folders in the above library, but in most cases the shared link is actually a subfolder and not the entire parent folder, see below... So in at least 2 parent folders in the library there exists subfolders that initially contained in excess of 100 000 files. Due to this causing issues with sharing links to users and us finding out about the 100 000 limitation, we split out alphabetized variants of the subfolders and shared those instead. Parant Folder A > Subfolder A-F (Shared) Subfolder G-K (Shared) etc... I'm now considering that despite us overcoming the shared permission issue by alphabetized split of the subfolders, because they exist in a parent folder that contains in excess of 100 000 objects then perhaps this could still cause the issue we are observing? (File on Demand sync at client end just hanging and changes taking forever to process) I'm now considering moving the subfolders out of the parent folder and re-sharing to users so they can sync to their PC's and see what happens... UPDATE: I signed into a user's OneDrive account, accessed his "Shared With Me" section, clicked sync on a folder shared from the OneDrive Plan 2 library/account that contains 20 000 items only - unfortunately it's not syncing to my PC. Hangs on processing changes, nothing comes through - occasionally says processing 501 or 502 changes then back to nothing again. There goes that theory 😞 So moving things out a parent folder to remove the 100 000 concern probably won't help. My next plan is to move one of the folders to another OneDrive account and try sharing/syncing that to the user's account.
Feb 19, 2020 Place OneDrive
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Re: OneDrive Client, Files on Demand and Syncing large libraries
eddablinHi there. If I understand the terminology correctly... so all folders/files only exist on a single OneDrive for Business Plan 2 account. That means there's only 1 library. This plan 2 account has 9 parent folders. Unfortunately OneDrive doesn't seem to detail or report the number of files (or I just can't find where in the UI), but it should be around 600 000 - 800 000 files in total. Each user who has O365 Business Premium license (About 20 users total) has been given shared links to certain folders in the above library, but in most cases the shared link is actually a subfolder and not the entire parent folder, see below... So in at least 2 parent folders in the library there exists subfolders that initially contained in excess of 100 000 files. Due to this causing issues with sharing links to users and us finding out about the 100 000 limitation, we split out alphabetized variants of the subfolders and shared those instead. Parant Folder A > Subfolder A-F (Shared) Subfolder G-K (Shared) etc... I'm now considering that despite us overcoming the shared permission issue by alphabetized split of the subfolders, because they exist in a parent folder that contains in excess of 100 000 objects then perhaps this could still cause the issue we are observing? (File on Demand sync at client end just hanging and changes taking forever to process) I'm now considering moving the subfolders out of the parent folder and re-sharing to users so they can sync to their PC's and see what happens... UPDATE: I signed into a user's OneDrive account, accessed his "Shared With Me" section, clicked sync on a folder shared from the OneDrive Plan 2 library/account that contains 20 000 items only - unfortunately it's not syncing to my PC. Hangs on processing changes, nothing comes through - occasionally says processing 501 or 502 changes then back to nothing again. There goes that theory 😞 So moving things out a parent folder to remove the 100 000 concern probably won't help. My next plan is to move one of the folders to another OneDrive account and try sharing/syncing that to the user's account.
Feb 19, 2020 Place OneDrive
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Re: OneDrive Client, Files on Demand and Syncing large libraries
Aside from one or two senior execs having access to all of the shared folders, most users only have been granted access to certain folders based on their role in the company. Both senior and standard users have the shared folder sync issue. I see sharepoint online (which OneDrive is based on IIRC) recommends 300k objects max for best performance, so it's probably a case that we've exceeded that limit and things are going awry.
Feb 18, 2020 Place OneDrive
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Re: OneDrive Client, Files on Demand and Syncing large libraries
dustintadam So we took the plunge of moving a file server to OneDrive for Business Plan 2, on request from a client. The migration spanned approx. 10 parent folders (Shared Drives) and roughly 600 000 - 800 000 files in total - 2.4TB. There was one or two folders in excess of 100 000 files which we split out as we learned about the 100 000 limit. All users have the Files on Demand feature enabled and we shared folders from the OBP2 account to respective users (approx. 20 users). Unfortunately it has been a disaster. With the most common issue being that the end users cannot even sync 1 shared folder to their PC's, with files on demand enabled. It often just hangs in "processing changes" state without any files appearing for days on end. We raised it with Microsoft support (Premier support) - but here's the strange thing. While their communication has been absolutely dismal - what I've gathered between the radio silence and infrequent responses is that they have run some "diagnostics tool" on some of the affected accounts. Within less than an hour suddenly those affected accounts start syncing the shared folders immediately, things start appearing in the app at light speed. It works brilliantly. But then after say 48 hours the user's OneDrive account/sync is "broken" again and just hangs forever. I've often struggled to gather any precise responses from MS Support team on the issue and what they did when, but the client is now cancelling with MS and wants us to find another solution. Perhaps the scope was too large for OneDrive for Business, or we did it wrong or missed the fine print, but we've also learned a hard lesson that support for the product is also poor and not business ready. I have subsequently cancelled all OneDrive migrations lined up in future for fear of this happening to others.
Feb 17, 2020 Place OneDrive
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Contributor","color":"333333","icon":null,"rankStyle":"TEXT"},"Conversation:conversation:376200":{"__typename":"Conversation","id":"conversation:376200","topic":{"__typename":"ForumTopicMessage","uid":376200},"lastPostingActivityTime":"2023-02-03T06:40:42.793-08:00","solved":false},"Category:category:OneDriveforBusiness":{"__typename":"Category","id":"category:OneDriveforBusiness","displayId":"OneDriveforBusiness"},"Forum:board:OneDriveforBusiness":{"__typename":"Forum","id":"board:OneDriveforBusiness","displayId":"OneDriveforBusiness","nodeType":"board","conversationStyle":"FORUM","title":"OneDrive","shortTitle":"Discussions","parent":{"__ref":"Category:category:OneDriveforBusiness"}},"ForumReplyMessage:message:1240529":{"__typename":"ForumReplyMessage","subject":"Re: OneDrive Client, Files on Demand and Syncing large libraries","conversation":{"__ref":"Conversation:conversation:376200"},"id":"message:1240529","revisionNum":1,"uid":1240529,"depth":1,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"author":{"__ref":"User:user:560349"},"metrics":{"__typename":"MessageMetrics","views":14745},"postTime":"2020-03-19T22:39:48.162-07:00","lastPublishTime":"2020-03-19T22:39:48.162-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"The Synology NAS with Cloud Sync solution seems to be a viable option. But I am strongly encouraging all customers and even our company internally to not rely on the OneDrive Desktop App Sync feature anymore. Library issues aside, I have also observed detrimental performance to PC's, and the handling of file conflicts among many users is simply unmanageable.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"360","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:1197689":{"__typename":"ForumReplyMessage","subject":"Re: OneDrive Client, Files on Demand and Syncing large libraries","conversation":{"__ref":"Conversation:conversation:376200"},"id":"message:1197689","revisionNum":4,"uid":1197689,"depth":14,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"author":{"__ref":"User:user:560349"},"metrics":{"__typename":"MessageMetrics","views":15933},"postTime":"2020-02-26T21:48:35.277-08:00","lastPublishTime":"2020-02-26T21:50:36.511-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" John Twohig I will look out for tmp files thank you. I am also in the process of synchronizing a Synology NAS with the customer's OneDrive \"File Server\" library using the cloud sync app installed on the NAS itself. The plan is to utilize local file shares for the users instead of syncing via the OneDrive desktop app. Then just let the NAS handle the rest. For offsite use they can use the browser. I will disable sync button on the customer's tenant/OneDrive/SharePoint admin center. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"493","kudosSumWeight":0,"repliesCount":1,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:1181202":{"__typename":"ForumReplyMessage","subject":"Re: OneDrive Client, Files on Demand and Syncing large libraries","conversation":{"__ref":"Conversation:conversation:376200"},"id":"message:1181202","revisionNum":1,"uid":1181202,"depth":12,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"author":{"__ref":"User:user:560349"},"metrics":{"__typename":"MessageMetrics","views":17785},"postTime":"2020-02-18T22:37:19.323-08:00","lastPublishTime":"2020-02-18T22:37:19.323-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" eddablin Hi there. If I understand the terminology correctly... so all folders/files only exist on a single OneDrive for Business Plan 2 account. That means there's only 1 library. This plan 2 account has 9 parent folders. Unfortunately OneDrive doesn't seem to detail or report the number of files (or I just can't find where in the UI), but it should be around 600 000 - 800 000 files in total. Each user who has O365 Business Premium license (About 20 users total) has been given shared links to certain folders in the above library, but in most cases the shared link is actually a subfolder and not the entire parent folder, see below... So in at least 2 parent folders in the library there exists subfolders that initially contained in excess of 100 000 files. Due to this causing issues with sharing links to users and us finding out about the 100 000 limitation, we split out alphabetized variants of the subfolders and shared those instead. Parant Folder A > Subfolder A-F (Shared) Subfolder G-K (Shared) etc... I'm now considering that despite us overcoming the shared permission issue by alphabetized split of the subfolders, because they exist in a parent folder that contains in excess of 100 000 objects then perhaps this could still cause the issue we are observing? (File on Demand sync at client end just hanging and changes taking forever to process) I'm now considering moving the subfolders out of the parent folder and re-sharing to users so they can sync to their PC's and see what happens... UPDATE: I signed into a user's OneDrive account, accessed his \"Shared With Me\" section, clicked sync on a folder shared from the OneDrive Plan 2 library/account that contains 20 000 items only - unfortunately it's not syncing to my PC. Hangs on processing changes, nothing comes through - occasionally says processing 501 or 502 changes then back to nothing again. There goes that theory 😞 So moving things out a parent folder to remove the 100 000 concern probably won't help. My next plan is to move one of the folders to another OneDrive account and try sharing/syncing that to the user's account. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2177","kudosSumWeight":0,"repliesCount":0,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:1181153":{"__typename":"ForumReplyMessage","subject":"Re: OneDrive Client, Files on Demand and Syncing large libraries","conversation":{"__ref":"Conversation:conversation:376200"},"id":"message:1181153","revisionNum":7,"uid":1181153,"depth":12,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"author":{"__ref":"User:user:560349"},"metrics":{"__typename":"MessageMetrics","views":17812},"postTime":"2020-02-18T21:59:38.628-08:00","lastPublishTime":"2020-02-18T22:36:33.714-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" eddablinHi there. If I understand the terminology correctly... so all folders/files only exist on a single OneDrive for Business Plan 2 account. That means there's only 1 library. This plan 2 account has 9 parent folders. Unfortunately OneDrive doesn't seem to detail or report the number of files (or I just can't find where in the UI), but it should be around 600 000 - 800 000 files in total. Each user who has O365 Business Premium license (About 20 users total) has been given shared links to certain folders in the above library, but in most cases the shared link is actually a subfolder and not the entire parent folder, see below... So in at least 2 parent folders in the library there exists subfolders that initially contained in excess of 100 000 files. Due to this causing issues with sharing links to users and us finding out about the 100 000 limitation, we split out alphabetized variants of the subfolders and shared those instead. Parant Folder A > Subfolder A-F (Shared) Subfolder G-K (Shared) etc... I'm now considering that despite us overcoming the shared permission issue by alphabetized split of the subfolders, because they exist in a parent folder that contains in excess of 100 000 objects then perhaps this could still cause the issue we are observing? (File on Demand sync at client end just hanging and changes taking forever to process) I'm now considering moving the subfolders out of the parent folder and re-sharing to users so they can sync to their PC's and see what happens... UPDATE: I signed into a user's OneDrive account, accessed his \"Shared With Me\" section, clicked sync on a folder shared from the OneDrive Plan 2 library/account that contains 20 000 items only - unfortunately it's not syncing to my PC. Hangs on processing changes, nothing comes through - occasionally says processing 501 or 502 changes then back to nothing again. There goes that theory 😞 So moving things out a parent folder to remove the 100 000 concern probably won't help. My next plan is to move one of the folders to another OneDrive account and try sharing/syncing that to the user's account. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"2169","kudosSumWeight":0,"repliesCount":3,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:1178651":{"__typename":"ForumReplyMessage","subject":"Re: OneDrive Client, Files on Demand and Syncing large libraries","conversation":{"__ref":"Conversation:conversation:376200"},"id":"message:1178651","revisionNum":1,"uid":1178651,"depth":10,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"author":{"__ref":"User:user:560349"},"metrics":{"__typename":"MessageMetrics","views":18105},"postTime":"2020-02-17T21:24:51.029-08:00","lastPublishTime":"2020-02-17T21:24:51.029-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":"Aside from one or two senior execs having access to all of the shared folders, most users only have been granted access to certain folders based on their role in the company. Both senior and standard users have the shared folder sync issue. I see sharepoint online (which OneDrive is based on IIRC) recommends 300k objects max for best performance, so it's probably a case that we've exceeded that limit and things are going awry.","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"431","kudosSumWeight":0,"repliesCount":15,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ForumReplyMessage:message:1177120":{"__typename":"ForumReplyMessage","subject":"Re: OneDrive Client, Files on Demand and Syncing large libraries","conversation":{"__ref":"Conversation:conversation:376200"},"id":"message:1177120","revisionNum":1,"uid":1177120,"depth":8,"board":{"__ref":"Forum:board:OneDriveforBusiness"},"author":{"__ref":"User:user:560349"},"metrics":{"__typename":"MessageMetrics","views":18197},"postTime":"2020-02-17T00:58:57.580-08:00","lastPublishTime":"2020-02-17T00:58:57.580-08:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" dustintadam So we took the plunge of moving a file server to OneDrive for Business Plan 2, on request from a client. The migration spanned approx. 10 parent folders (Shared Drives) and roughly 600 000 - 800 000 files in total - 2.4TB. There was one or two folders in excess of 100 000 files which we split out as we learned about the 100 000 limit. All users have the Files on Demand feature enabled and we shared folders from the OBP2 account to respective users (approx. 20 users). Unfortunately it has been a disaster. With the most common issue being that the end users cannot even sync 1 shared folder to their PC's, with files on demand enabled. It often just hangs in \"processing changes\" state without any files appearing for days on end. We raised it with Microsoft support (Premier support) - but here's the strange thing. While their communication has been absolutely dismal - what I've gathered between the radio silence and infrequent responses is that they have run some \"diagnostics tool\" on some of the affected accounts. Within less than an hour suddenly those affected accounts start syncing the shared folders immediately, things start appearing in the app at light speed. It works brilliantly. But then after say 48 hours the user's OneDrive account/sync is \"broken\" again and just hangs forever. I've often struggled to gather any precise responses from MS Support team on the issue and what they did when, but the client is now cancelling with MS and wants us to find another solution. Perhaps the scope was too large for OneDrive for Business, or we did it wrong or missed the fine print, but we've also learned a hard lesson that support for the product is also poor and not business ready. I have subsequently cancelled all OneDrive migrations lined up in future for fear of this happening to others. 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