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temuco
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Joined 6 years ago
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Outlook: Permanent prompts to re-enter passwords
I just don't understand it and I'm not getting anywhere. So I hope for your help. Since yesterday I have a strange and very annoying behaviour with Outlook on a PC with Windows 10. Outlook asks for the respective password for all included Office 365 accounts (plan E3). Even if I enter the passwords and check the box "Save login data", they are neither accepted nor saved. So Outlook is no longer usable. I have tried pretty much everything that is recommended on the Internet to solve the problem - but unfortunately without success. I have uninstalled the entire Office, rebooted PC and reinstalled it again, but without success. I have also tried with new profiles, but the behaviour does not change. On other PCs it works. Online logins work too, only Outlook does not want to. One of the accounts has the role of global administrator and is protected by multiple authentication. With this account I have to enter a token additionally during the logon, which is generated by the Authenticator app. However, I am not prompted to enter the token. Rather, the familiar Outlook login screen appears and not the one that looks like a browser window, where I am given the opportunity to enter the token during multiple authentication. I am at the end of my Latin. I have no idea why this happened and how I can fix it. Therefore I turn to you in the hope that you can help. Thank you very much! René6.4KViews1like3Comments
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