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NathalieG
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Joined 7 years ago
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Re: Setting adoption objectives
@Antje Lamartine thanks for sharing your experience and methodology, because this is exactly what I am struggling with. I now need to explain to my boss (I am working as a consultant) that it is not possible to commit to targets ahead of time (as part of a proposal for example) without first consulting the client's teams and sets of employees as these targets are situational-specific.8.2KViews0likes2CommentsRe: Setting adoption objectives
Hello Antje Lamartine Thanks for your message. I agree that surveys are a good way to track adoption in a more qualitative way. Do you also work against pre-set business outcomes as put forward in the previous post? If so, how do you about setting them? Best regards Nathalie8.5KViews0likes4CommentsRe: Setting adoption objectives
Hello Helen Blunden Thanks for your reply. Indeed the business outcome is what I find difficult to quantify . Clients may wish to reduce the amount of emails but are often unclear as to what a realistic rate of reduction is. How can we support them in setting these quantifiable objectives? Same thing when it comes to travel reduction for example? We also use case scenarios to encourage adoption and track usage metrics to see the rate of adoption, but setting the initial business outcome in a realistic timeframe is what I find tricky. Best regards8.5KViews0likes0CommentsRe: Setting adoption objectives
Hello YadleyB I appreciate your following up on my question. Thanks a lot. I understand that, based on your experience, the identification of quantitative objective can only be done once a pilot has been run to gather enterprise-specific data, which makes sense. There are no "standard" quantitative objectives which we can set to measure the success of the change management plan and actions. There are always company-specific. Best regards Nathalie8.8KViews1like1CommentRe: Setting adoption objectives
Hi YadleyB , Thanks a lot for your detailed reply and useful links. Yep, your understanding or my question is right. Meeting with business owners to answer adoption related questions seems to be the good way to go as quantitative objectives can be set in partnership with the client. What about cases where it is difficult to answer such questions? I was wondering whether there are any other best practice for such situations. Best regards9KViews0likes3CommentsRe: Setting adoption objectives
Thank you julianlt for your reply. I agree with you on measuring these elements on an ongoing process to see the evolution and the adoption. However I was wondering whether you ever set adoption objectives as part of the plan. Eg: A 10% monthly increase in the number of files shared through OneDrive. 70% of the meetings are done through MS Teams 3 months upon implementation Etc... This is what I am currently struggling with.9KViews0likes5CommentsSetting adoption objectives
Hi there, I am just wondering whether any of you has experience with setting adoption targets related to the usage of the tools of the O365 suite and MS Teams. When developing change strategies for clients, I find it difficult to set quantitative objectives to measure the success of the strategy. Looking for any insights. Thanks NathalieSolved9.5KViews4likes16Comments
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