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idk1613
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Re: Feature request fix Remote Assist bypass UAC prompt
The solution around this is to move to Remote Help with Microsoft Intune. You do not run into any UCA challenges. If you want to use Splashtop, Quick Assist or other Remote Assistance tools you will need to downgrade the security of the UAC security settings which poses the risk of spoofed UAC prompts. The newer version of Quick Assist requires a UAC prompt for future changes. To avoid this risk Remote Help with Microsoft Intune is the best solution for Windows EPs only. Remote Help at this time of this writing is not supported by macOS, iOS, or Android. It would be nice if Microsoft could create a remote assistance tools for all platforms to allow IT teams successful IT remote assistance for service desks but I guess that is too much to ask for a holistic solution. https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help2.7KViews0likes0CommentsHow can I differentiate between audio call vs video call when called?
Hello hive mind, I was curious how someone can differentiate between an audio or video call when I receive a call? I understand the choice is up to me but that sometimes catches me off guard. Is there an icon or some indicator when a call comes in on Teams that can inform me what type of call it is? Does the indicator work the same across all platforms from the mobile app and the desktop client? Thank you for any information!2.1KViews0likes1CommentRe: Emails from certain users have black background. Outlook 2016
JacobPeterson we are experiencing the same thing. However, we noticed it doesn't matter if it comes from an iPhone, etc.; it has to do with HTML emails. This is not going to be helpful for you but wanted to let you know you are not alone. We also have this issue with the MS Outlook desktop client program from 2016, 2019, DBS, etc. There is not much out there yet about this problem. We will see if Microsoft replies. To Microsoft, if you read this, yes, we have reinstalled, uninstalled, repaired, and they have the latest updates. This appears to be a bug.1.4KViews0likes1CommentFeature request fix Remote Assist bypass UAC prompt
I have to say there must be a gap in MS Windows testing processes. I don't understand how they fail to allow an IT help desk agent, Sys Admin or DevOps or anyone suppose to succeed in remote assistance to a client and make admin changes. MSRA use to work until Windows 10 1903. Quick Assist works okay. Can you not make it easier for the client to just click a link and open quick assist and have them type the code in? Problem: Help desk staff, System Admins and etc. need the ability to see a users desktop remotely and be able to make changes like installing software, setting changes and etc. If we disable UAC prompts or lower the level why do we need to take that risk. If I want to install something why do I get a black screen. Why do we have to pay $$$ for other software (teamviewer,logmein, etc.) that can do this. This is a feature that should be built in to any OS. Look at Mac OS and other unix systems they have this feature built in for free. This should be a secure desktop and not inhibit the service of your products please fix this issue ASAP! During an emergency like COVID-19 MS products cannot be relied upon even for the simplest tasks. Its great you add complexity and the latest AI features (woooa) but you cannot even do the simple things painlessly and well. I guess we will go broke spending $$$ to teamviewer, logmein, and etc because they can do the simple things pretty well. I am disappointed when I try to rely on MS products they fail at the simple things. It provides me with job security but from an engineering perspective you all have lost touch how your products are used in the world (design specs/ needs analysis). You all are like a disappointing stranger. I just want you to help hold the door open while I carry the heavy box through the door. By either holding the door open, or prop it open but you just let it go and the door closes in my face before ever accomplishing such a simple task. https://attack.mitre.org/techniques/T1088/ https://docs.microsoft.com/en-us/windows/security/identity-protection/user-account-control/user-account-control-security-policy-settings https://docs.microsoft.com/en-us/windows/security/threat-protection/security-policy-settings/user-account-control-allow-uiaccess-applications-to-prompt-for-elevation-without-using-the-secure-desktop14KViews0likes5CommentsRe: What is Your Biggest Remote Troubleshooting Challange?
Reza_Ameri-Archived Lack of features in MS Teams scheduling or permission levels. It would be nice to have a permission level that are different in video conferences. For example it would be nice to have a webinar feature in teams. The next thing is remote assistance to clients without having to disable UAC on secure desktop or pay for something. I wonder if their engineers even use their products in much capacity.1.6KViews0likes1CommentRe: Feature request fix Remote Assist bypass UAC prompt
Yann_Duchateau I am talking about remote assistance not remote desktop. I think you misunderstand the problem. The issue is why a security group cannot be set (like they allow this on unix machines) to be allowed to remotely assist clients or vendors on a shared screen through the secure desktop prompt in an enterprise environment. Why do I have to take on more risk to be able to effectively resolve issues for clients. Why do I have to pay for a service. Allow this through quick assist or another app that has mfa in front of it. I think it is terrible customer service model to create a product but not offer the resources or access to IT admins to do their job.12KViews2likes3CommentsTeam recording enhancements
It would be nice if Microsoft can do the simple things well. On a teams recording allow the chat to be captured along side the recording so when people go back and watch they can see the live recording, chat, audio all at the same time. Make it easier for host to make sure they are recording their screen for users and put out documentation to your web puppets to help educate users on how to do this. Allow sub channels for channels. Allow control of granular notifications in each channel. Get a better testing procedure from people who really use your products and because the engineers are too far removed.
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