User Profile
alexk_gsb
Copper Contributor
Joined 7 years ago
User Widgets
Recent Discussions
O365 group NEW messages/conversations are not visible in Outlook O365
Several of my users have reported that they are unable to see new messages under Groups. Outlook shows a number of the new messages, but when they click on a group, they can see only old messages downloaded when Outlook was working properly. I have the same issue on one of my computers as well. The only way to view/read new group messages for 'unsubscribed' groups is OWA Outlook/Group conversation works on a new Windows user profile. Environment: Windows 10 b.19042.928. Outlook O365 with all the most recent updates applied. Troubleshooting steps: Tried almost everything, except deleting/re-creating Windows user profile. re-installing, repairing Office does not solve the issue. Re-creating new Outlook profile fixes the problem ONLY until Outlook is restarted. I have worked with ms support agents for hours with no luck. Then they simply decided to abandon my issue as I haven't heard from them at all even after I've tried to follow up (many times) requesting a response. I created support ticket Sep 9 2020 and now it's mid April 2021. I do not get any responses.4.1KViews1like3Comments
Recent Blog Articles
No content to show