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PeytonMcM
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Joined 7 years ago
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Re: Community poll: what GTM resources would be most valuable to you?
For us, we are really trying to get visibility and drive leads. Both are very difficult and require focused attention to message, where we are placed, how we communicate on social media (X, FB, LinkedIn) and how to optimize our listing on marketplace. First might involve how to optimize our listing and message on MarketPlace. What are best practices? Next, what additional content (landing pages, value proposition, benefits) are most important to drive an evaluation. Also - we recently were Microsoft 365 Certified, but we haven't seen any additional marketing assistance - or content - that will help to elevate our application - and help us maximize the significant investment for certification (6 months +)Re: Ability to add metadata to manifest to inspect when receive chat for routing to different pipelines
Thanks Nivedipa-MSFT We will look at the channelData object. Just to be clear, we want to place some value into the manifest when we install the icon on the left side of the Teams UI - and this value will be added to the conversation structure - so we can inspect it (make a conditional branch for example) on the receiving side. So, those 2 icons would have 2 different images, and slightly different metadata, but go to the same conversational channel - and then when we receive the chat, we would branch it to say HR Sales IT Support Of course, we could put a menu system on the inbound chat side (some adaptive card with options for example), but we have customers who would like to have one chat platform (i.e. https://www.chimev5.com/) but create different chat workflows for IT Support, HR, OperationsRe: Ability to add metadata to manifest to inspect when receive chat for routing to different pipelines
Thanks Nivedipa for the reply. Are any of those values passed through the Azure Bot payload so that we can take a look at them on the receiving side of the bot conversation? I'd like to just add one custom property, or use a property, and have that property included on every chat conversation, as part of the message payload, so that we can inspect it on the receiving side (other side of the chat) Here is what we are building and we'd like to split out the IT, Sales, and HR channels into 3 different manifest based icons - for example https://www.chimev5.com/ PeytonLooking for a few universities or schools to help with pilot testing of AI chat from MS Teams
We have recently developed a Microsoft Teams application that is available from the https://appsource.microsoft.com/en-us/product/office/WA200005569: Last month, we added the ability for our app to ingest files (pdf, word, excel, etc..) and include these documents as part of a conversational AI search. We are looking for a few universities, or large schools, to help pilot the application (https://www.chimev5.com/ , provide feedback, and generally review the file ingestion and conversational experience. On the back-end, we are using Azure Open AI, Azure Bot service, and the application is designed to install into the left side navigator of the MS Teams client. We include the ability to create custom conversational workflows, AI conversational chat, and routing to service desk agents - as well as full reporting and usage tracking. https://www.chimev5.com/ai-help-desk-software-for-schoolsAbility to add metadata to manifest to inspect when receive chat for routing to different pipelines
Hello, We have developed a Microsoft Teams application that we deploy from the Microsoft Teams store. So, we have a single inbound chat channel (Azure Bot) for multiple inbound tenants - and we route to the custom tenant\instance base on their tenant ID. It all works great. https://www.chimev5.com/ We have some customers who deploy our solution for IT Support, HR, and even legal departments. When our customers deploy, they generally take our app manifest, possibly update the icon and name, and then push to the left side navigator of their MS Teams clients. If they are just using the IT Support chat service, then is simple an only involves pushing one manifest. Info on some of the MS Teams app package stuff. However, since the traffic is taking place using a single inbound chat channel, and some customers might want 3 separate MS Teams navigation\bots (IT Support, HR Questions, Legal) we currently can only install one icon and then we need display some menu (adaptive card) when the employee starts a chat. This is OK, but not great. So, we might have 1, 2, or even 10 chat services that we deploy for a customer. Right now, we place all of these behind one MS Teams icon on the left side navigator. For instance: https://www.chimev5.com/blog/how-to-have-a-teams-admin-push-the-chime-v5-app-to-pilot-groups-or-org-wide If we could attach some metadata (even a very simple int) to a field in the manifest, and have this value attached to chat session, then we could attach multiple icons to the left side navigator - and automatically 'route' the inbound chat to the appropriate chat service. For example, these are all totally different chat services (bots) that have different AI prompts, agent routing options, adaptive cards, and UI. We'd like to be able to create unique icons on the MS Teams client for each chat pipeline - and some simple addition to the manifest could help with this Is there anyway to 'attach' any custom metadata at the MS Teams manifest level and have that value included as part of the chat conversation? For instance, basic IT Support would be a 1 HR requests 2 Legal 3 and we could use our single service, and Azure Bot, to take in 3 different requests from 3 different icons and have them routed to the appropriate bot pipeline.Interesting platform metrics for employee help desk via MS Teams
We've developed an employee help desk\self service application that is deployed using Microsoft Teams. Typical scenario is that an employee is bumping into a problem (printer, vpn, av in a room, license to use software) and they start a chat to route to their service desk. Since the employee starts the chat using MS Teams, our app has known information for the employee, their previous chat history, and our app can provide suggestions, connect to conversational chat AI, or route to a service desk agent. We are starting to see more employees request help using a mobile device (iOS). It's a small %, but we expect to see this continue to grow. We are also seeing examples where a picture of the issue is provided by the mobile device. Currently, about 75% of inbound chats are coming in via MS Teams on Windows, but about 5% are mobile (mostly iOS). https://www.chimev5.com/how-to-build-a-chat-based-self-service-platformRe: Question about how MS Teams AMU counts are determined - how to view
justinroyal - Yes active monthly users. I have a matrix that shows some really significant Azure credits based on the AMU for MS Teams apps. Since our earlier app was deployed outside of the MS Teams store, I don't think that we ever received any AMU counts - although I am trying to understand\learn more about our the active monthly users are determined for an app deployed to MS Teams.Question about how MS Teams AMU counts are determined - how to view
We have developed several applications for MS Teams. One app (https://www.addchime.com/tour-teams.html) is not available via the MS Teams store and is always deployed via a custom manifest via MS Teams admin. Our latest application is available via the MS Teams app store and is deployed via the store. Since the Azure credits are based on AMU, we are trying to understand exactly how these counts\metrics are determined. So, some questions: 1 Assuming that our earlier app is always deployed by a MS Teams admin, via a custom app package, are any of these installations rolled up into this AMU count? 2 If the application is deployed via the MS Teams Store, what actually 'counts' as a AMU? Is it a end user deployment\installation or something that takes place at the organizational level? 3 As a partner, how can we view the AMU count for our application? The Azure credits are significant, and driven by AMU, so we'd really like to understand a bit more about this process and how to gain some visibility into the AMU determination. Thanks PeytonIs Co Pilot Pro available as a benefit for partners? We'd like to experiment and learn more
We have developed a chat based service desk application that integrates with MS Teams, leverages a lot of services via Azure Open AI, and routes to service desk agents (https://www.chimev5.com/). We also have a lot of customers who are starting to explore, and deploy, Copilot and Copilot Pro. We imagine that we may want to integrate with Copilot Pro and we'd like to deploy an internal instance, connect with some data providers, and generally consider integration avenues. Is Copilot Pro an available benefit as part of the MS Partner program? ThanksRe: Marketplace Rewards' Azure sponsorship benefit for increasing marketplace sales
Great information - this is totally new to us and I appreciate the info on this Azure credits. We have been onboarding customers, as well as making evals available, without leveraging this credits and we have been absorbing these Azure costs internally - great info and thanks for posting!Re: Why Completing Microsoft 365 Publisher Attestation and Microsoft 365 App Certification is Crucial
We have created an application, and we are have it available on the Microsoft Teams Store and Commercial Marketplace, but we haven't completed the attestation. I was just asking about this today and we are going to complete the attestation step. We have customers asking us some of the same questions covered by the attestation process, so we might as well cover it once. This is our app (FYI) https://www.chimev5.com/Re: When Azure OpenAi will be available to general public?
We have been incorporating Azure OpenAI services into our application and so far it is working great. Is there any reason why we should 'hold' on this as a production level service? Here is a snapshot of what we are using - so far with great results: https://www.chimev5.com/ai-help-desk-featuresRe: Today on Azure Friday: Azure SignalR Service
We are big fans of SignalR and we have used it with most of our applications. We primarily use SignalR to update our real-time dashboards, notify service desk agents when an inbound request needs attention, and also push other notification UI over the wire to browsers. https://www.chimev5.com/Re: Create email from personal chat message
If you are looking for a way that employees can contact support, via their teams client, then we have a few products that create the channel to support, monitor everything, and provide routing to agents. Our app, Instant Chime V5, can also provide some chat workflow and FAQS\AI assistance for self service. If you are still looking for something, then you can take a look at some screen shots\demos here: https://www.chimev5.com/ This is a bit different than your scenario, but most of our customers are looking for one inbound channel, via MS Teams, to their support desk, and then our app will notify any available agent(s) of the inbound request. Our app also tracks all metrics, wait times, integrates with ticketing, and can send back an email to the user. Peyton Peyton
