User Profile
yankeedoodlegandy
Brass Contributor
Joined 7 years ago
User Widgets
Recent Discussions
- 697Views0likes0Comments
Re: Teams Rooms sign in issue with Skype for Business
BenRooke Unsure if this will be the same scenario, but I can share a scenario we had with a good number of our Flex (and Slice) Rooms. We were upgrading rooms en masse and the installer had pre-logged in the accounts all prepped and ready, off site. We had a few out of the box issues and delivery delays, so then logged in some of these devices with different accounts on site. These then would sign into Teams, but not Skype. After tweaking and sorting through the DNS entries etc we still 2 Slices and 8 Flex Rooms with this issue - so we tried a full factory reset of the HP Slice and the issue was resolved. However, a factory reset of a Crestron Flex is likely to cause more issues than it fixes, so we were in contact with Crestron (via our vendor) and they actually attended onsite with an image to reset to, we applied this image on all 8 rooms and the issue was resolved.2.4KViews1like0CommentsGet better, more in depth data from Microsoft Teams Channels
Our call center are starting to use Teams for support using chat / message functionality in Teams Channels. Call Center staff can ask specialized agents questions and get quick answer to provide the client the right answer asap. In theory Teams is great for that - but they don't have any visibility to be able to tell how well its being used. They can't pull how many messages posted in each channel per day. Which channels got heavily used? Is this a trend? Is there an incident? They can't pull time of messages and how quickly the user received a response. So if agent are complaining anecdotally that it takes too long to get an answer there is no data to confirm nor refute that well. Is this kind of data something Microsoft are looking to provide in the future? I appreciate the data availability via eDiscovery meets compliance requirements - but it doesn't really provide the data in a practical sense for use by the Team/Channel owners. This kind of data is so critical now - seem it shouldn't even be a question that it should be available?979Views0likes0CommentsFlex UC unit and the screen timeout.
We have recently deployed a number of Microsoft Teams room systems with OEM extension configured. Specifically, we’re referring to the Crestron Flex MTR with integration enabled to allow switching to a Crestron project for Audiovisual (AV) control of devices like projectors, screens, wireless microphones and so on. We have noticed that the behaviour of these systems when switching to the OEM page, is that after 60 seconds of inactivity, the MTR application automatically switches back from the OEM page to the native MTR page. The 60-second timeout appears to be hard coded into the MTR application, with no ability to change the time-out value or disable it. In essence, this design decision by Microsoft means that users will always be presented with the native Microsoft MTR page when entering the meeting room. If they don’t know how to enact the OEM control switch button from the MTR GUI, potentially this means they can join a Teams meeting and have a poor experience, potentially without vision or sound etc. This behaviour is different to the original Lync Room System (LRS), and Skype Room System v1 codecs that preceded it, which didn’t automatically switch back to the native Microsoft LRS/SRS application from the OEM page. In our case, we have several large auditorium’s and townhall spaces that have AV equipment that needs to be manually brought online (i.e. projector, projector lifters and motorised screens) before it becomes usable for the video conferencing equipment. It would make more sense in these large, integrated spaces if we could choose to present the OEM page by default (and not the native MTR application), as it would allow the entire room system with all of the supporting AV equipment to be brought online as part of the initial workflow, and then for a switch to the native MTR GUI to take place. This is how these rooms currently function as SRS v1 systems, and it’s preventing them from being easily transitioned to Microsoft Teams rooms. Question: Is Microsoft considering relaxing the 60-second automatic timeout on the MTR application? Is there any way (official or not) to change the automatic timeout behaviour?Solved3.7KViews0likes2Comments
Recent Blog Articles
No content to show