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RyanGilreath1385
Copper Contributor
Joined 7 years ago
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Re: MS Teams Call Queues - Call agents on external numbers?
Thanksharveer singh I had a feeling this was the case, but wanted to be sure. Since I had not used the Calling plan/Phone license before, I didn't realize there were additional call setting in the Teams client! It looks like your suggestion is still valid, although I've not gotten it to ring both at the same time yet. I think it has to do with settings propagation, as changes seem to take forever to implement, so I am waiting to see. Again, thanks for the information and time!9.5KViews1like0CommentsMS Teams Call Queues - Call agents on external numbers?
Hello! I am trying to find out if it's possible to set a call queue to call the agents on an external number? The scenario is: A customer calls in to a number to create a work order. They are directed to a call queue with 5 technicians. The call queue is set to "Attendant Routing", in order to call all 5 technicians at the same time. Those technicians sometimes have the MS Teams app installed on their mobile, sometimes do not; I would like to instead have the call queue call their cell phone numbers rather than their assigned Teams Voice Number. I am not concerned with presence based routing. Simply - incoming call --> call 5 external cell numbers simultaneously --> end call for the 4 that do not answer. Is this possible?Solved9.8KViews0likes2CommentsRe: Firewall blocking?
Jimmy_Wu I am able to get to Portal.azure.com with no issues on the machine behind the firewall. I am also able to add the printer via the Universal Printer Connector, and it's status is "ready" in the management portal. I can install the printer from the "cloud" on another machine (both on the network behind the firewall as well as a different machine) as well. When printing via the local USB connected PC with the connector service running - test prints are fine. When printing from a remote PC via the UPC installed printer, the print job is sent to the portal and then I get the status of "aborted". I wasn't sure if there was another service that might be being blocked? I didn't see anything in the Fiddler log that would show a 403 or similar. One other step I took was to disconnect the PC with the connector installed and connected to my hotspot on my phone - with no firewall/restrictions - and tried to print again with the same "aborted" result. There is another site, which I believe is behind the same firewall settings, that works fine. I am beginning to think it's an issue with this specific printer or driver perhaps?4KViews0likes2CommentsRe: UPC - Installation on Intel ComputeStick
Rani_AbdellatifI like being in front, what can I say? 😄 I think you're right - I wasn't thinking about that being an issue, as I for some reason assumed that when I upgraded to Win10 Enterprise I would have been given that option/made that choice/etc. I didn't consider it being an issue at all. I'm currently making a recovery disk which I hope will allow me to change the architecture - the chip is x64 so I have that going for me. I appreciate the feedback - But I have a feeling this is the issue as I've checked all the other requirements boxes. I'll report back when I know more!1.1KViews1like1CommentFirewall blocking?
Hello, Is there a firewall rule needed in order for the Print Connector to reach Azure? In the troubleshooting steps, it mentions installing Fiddler and packet capture - but does not go into detail about what is needed from there? I have a machine that works when on a personal, private network, but once connected to a network behind a firewall - all print jobs end in a status of "Aborted" with little information in the Event Viewer to assist. Any assistance is welcomed!4.2KViews0likes4CommentsUPC - Installation on Intel ComputeStick
Hello all, I am trying to get the Universal Print Connector installed on an Intel Compute Stick, and am running into an issue that I can't seem to get beyond. I've upgraded the OS from Windows 10 Home to Win10 Enterprise, updated to latest Version (2004, build 19041.388) but when trying to install the latest version of Universal Print Connector (1.4.7510.35620), the installation fails. The application event log only has a few entries, all informational, with the only one mentioning a code of "Installation Success or error status: 1633". I've tried searching for that, but have not come up with anything that seems to work. Any suggestions? Are there previous versions of the UPC that I can download/try? Any work around? Other information- Installation attempted with an account that has the license and is a Global Admin Local admin rights are there for the SVS account and the user account Azure AD Joined the Compute Stick At the end of the day, I need to get this working at a remote site of one of our clients, where I do not have any control over their firewall or am able to install anything more than a laptop/desktop/printer. I need to be able to remotely print Work Orders for local maintenance personnel to take off the printer (no on site access to the CMMS at the user level). My thought was to install one of these Compute Sticks for far less cost than putting a laptop there that will only be used for access to the printer. If there is another way to accomplish this - I'm all ears as well. Thanks!1.1KViews0likes3Comments
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