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DaveChomi
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Joined 7 years ago
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Re: Microsoft Teams Rooms disable call rating after call ended
Have you tried applying policy with the recieveSurveysMode parameter set to disable in the New-CsTeamsFeedbackPolicy? I wonder if that would help. I know it works for Teams users so why it should not be the case for room accounts.4.5KViews1like0CommentsRe: VOIP adapter for Teams
Hi there, I assume that you would like to replicate possibility to use your VTech phones, correct? Obi202 will not obviously work in use case with Teams Phone, or at least it will be not supported even if you try to play around with generic SIP configuration. I believe that it is still in preview the possibility that you can use particular ATAs with your VTech phones and register them directly to Teams SIP gateway. Might be already easier today to purchase new phones which are compatible with Teams SIP gateway directly.2.7KViews0likes3CommentsRe: Teams Call Transfer No "REFER"
I have to acknowledge that we had once the similar case in past when SBC just behaved wrongly and after restart it was resolved. Luckily having those in operation already 3 years this happened once so far and only on one HA pair not on the others...knocking on the wood...2.1KViews0likes0CommentsRe: Teams Call Transfer No "REFER"
If you do not see even REFER on AC SBC side while trying to transfer call I would dig in into reasons on Teams side and not on SBC. I would check calling rights of the person, might be that he/she tries to transfer to number which is not matching any online voice routing policy pattern, hence to restricted number?2.2KViews0likes2CommentsRe: Voice-Enabled Channel - Supervisor
At this stage if you need to see stats about the call queue, you have to consider Power BI reports. https://docs.microsoft.com/en-us/microsoftteams/aa-cq-cqd-historical-reports This information is not yet visible even for supervisors in voice enabled channels. Activity report about agents, like how long they have been out, is even missing for some 3rd party Contact center solutions 🙂 so I would not expect any report like this even in Teams natively at this stage. But it is lot required by supervisors even in our company. Another option is third party solution for even more real time information about call queues and dashboards. If agents are opt-in or out you can see only as owner of voice enabled channel. But you cannot force their status. Again that is more advanced feature available in 3rd party CC apps. For realtime info about agents just recently MAF monitoring tool also announced real time call queue info.937Views1like0CommentsRe: Conversations (Chats) under Team Channels
There is definitely difference between conversation in Teams channel and chat. Conversation should usually happen in respect of the topic/post that is published in respective channel and should get replies dedicated to that post. Chat which is happening more realtime with all people in the Teams channel is very easy to be created...Just press Meet Now in the respective channel, create a new meeting, give a name to it, and even if you then end up the meeting, you can still leverage that group chat. This is the way how we do that for bigger audience chat which is built from some community. Otherwise I also create bigger chats by myself by adding participants of the chat manually and name it.5.4KViews1like0CommentsRe: how can we have a dial-in option in teams meeting invite created by shared mailbox
The easy answer is, it is not possible. But there are workarounds or proper way to go. Proper way would be converting shared mailbox to full user account with assigned Teams license and Audio Conferencing license. It would cost you more for sure. Easier way forward is to creating Teams, using channel meeting, it will have also calendar etc. and if you are using on your account Audio Conferencing license it will create meeting on behalf which means the meeting will be provisioned with dial-in information. You might try also this way...but I do not see it as fully working workaround https://techieberry.com/teams-meeting-from-shared-mailbox/14KViews1like1CommentRe: Teams IP Phones and Android Device Administrator need on Intune
To be honest I did not do it by myself but asked my colleague who is responsible for MDM and Endpoint Manager to implement for our specific group of devices. As far as I understood that he needed to put ADA on first place of possibilities to be used as enrollment method for that group.10KViews0likes1CommentRe: Teams IP Phones and Android Device Administrator need on Intune
JBoslooper_Magenium After discussing this topic with Softies I have confirmation that ADA is for now the only way. "For now" is the important part of that statement. So there are already thoughts to change that but currently nothing on roadmap. That means we have to live with ADA still for some time and there is no other way around 😞12KViews0likes4CommentsRe: Route Calls From Teams to Computer & Calls from Phone Number to Desk Phone
Since Microsoft Phone System works with user entity assigned with particular phone number of the user it is not relevant if the call is coming from PSTN caller or Teams user it simply should ring user who is called. And if that user is registered with Teams client and also Teams deskphone you can expect that both of registered devices with called user will simply ring. Differentiate between Teams call and PSTN call in world of UC does not make too much sense to be honest. If you need to keep number out of the user's PC then (not really cost efficient) you can create new account for deskphone, assigned the phone number to that account. Common Area Phone license would make sense for that.2.7KViews0likes1CommentRe: MS Teams Room with Meetup - ECHO
Well, I would not expect that it will make it better to be honest but even worse experience. Moving mic to hub from meetup speaker would break in my opinion the echo cancellation of meetup and potentially create echo in different meaning of the word. I do believe that experience of Victor is caused by glass panels. We have such meeting rooms in various locations and it is the case for us too. I have not found any solution on the market that would make me happy about the experience in such rooms to be fully honest. Not best but fine is the solution with MIC pods.5.6KViews0likes2CommentsRe: Teams IP Phones and Android Device Administrator need on Intune
Thank you for the response. How do you then deal with configuration of Intune so as the ADA is used only for Teams devices and for mobile phones you use Android Enterprise? Is there some prioritization like if AE is available prefer that one and if not use DA?13KViews0likes0CommentsTeams IP Phones and Android Device Administrator need on Intune
Hey community fellows, I wanted to check if anybody else face the same challenge with Teams Android Devices for personal usage in combination with Intune MDM profile for users. We started to face issue on Teams Android IP phones on latest firmware that our users are not able to sign-in and they are looping on screen with the sign-in code. We found out that it is because of missing Android Device Administrator enrollment method in Intune MDM profile. Once we enable this enrollment method for users the sign-in is possible. Audiocodes stated that within latest release of their phone software 1.10 they followed the requirements of Microsoft to meet requirements especially in area of Intune. As described here the Android Device Administrator enrollment is used and needed for Teams Devices. https://docs.microsoft.com/en-us/microsoftteams/devices/phones-displays-deploy I see it as highly conflicting with another recommendation and statement of Microsoft in the article about this enrollment method not to use it. https://docs.microsoft.com/en-us/mem/intune/enrollment/android-enroll-device-administrator Anybody else facing same challenge adjusting this policy for users just because of Teams phones? Maybe question to Teams devices product team if there is future strategy to move away from ADA to Android Enterprise? Or is it the choice of IP phone vendors?Solved14KViews1like11CommentsRe: Call queue groups - stop calls coming through when on another call
LakshAnitha It depends on routing strategy that you use. You do not want to have calls failing on agents because of busy on busy. Imagine that you switch off presence based routing, you enable busy on busy and you will use serial routing. Call queue will skip presence check hence the call will fail because it will be offered to agent. Is this required behavior? I do not believe 🙂 So presence based routing definitely makes sense even with busy on busy enabled globally.38KViews0likes4CommentsRe: Call queue groups - stop calls coming through when on another call
Chaserz31Presence based routing will not offer the call to the agent who is opt in to the queue and is busy with another call, away, dnd, focusing state or busy by setting this as status. Your statement is bit confusing for people who does not have full picture. "Presence-based routinguses the availability status of call agents to determine whether an agent should be included in the call routing list for the selected routing method. Call agents whose availability status is set toAvailableare included in the call routing list and can receive calls. Agents whose availability status is set to any other status are excluded from the call routing list and won't receive calls until their availability status changes back toAvailable." Really lot has changed in comparison to 2019 feature set. I personally have tested presence based routing and can confirm that this is working as desired so not sure if you have different experience or your statement is based on assumption. I can only confirm that Microsoft documentation is false in statement that presence based routing can be enabled on all routing methods because on Longest Idle methods this feature is not possible now to be even enabled. On the Attendant Routing it is possible.39KViews0likes12Comments