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Dombles
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Joined 3 years ago
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O365 linking to incorrect email for new user
Hi, I have recently setup a new O365 tenant and have integrated a new domain. This appear to be successful, but I am having problems with the admin account used to create it. The original user account used to setup the tenant, mailto:email address removed for privacy reasons, was updated to the new domain , with a primary email address of mailto:email address removed for privacy reasons and I can use this to successfully log into Office.com. However, when launching Outlook or Teams from office.com, I noticed that it is still referencing the mailto:email address removed for privacy reasons, account in the url. Trying to log in directly using the teams.microsoft.com or outlook.office.com also fails. For example, with outlook.office.com, I can login and authenticate but are then presented back with the "Pick an account to continue to Outlook"... mailto:email address removed for privacy reasons just loops back to that page and mailto:email address removed for privacy reasons, errors with "This username may be incorrect." Any thoughts on how to resolve this ?1KViews0likes1Comment
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