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justingrant
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Outlook Mac 16.60.22031302 won't start (code signing issue?)
UPDATE: I uninstalled all Office apps (carefully following instructions https://support.microsoft.com/en-us/office/uninstall-office-for-mac-eefa1199-5b58-43af-8a3d-b73dc1a8cae3) and then I re-installed Office. Outlook now starts OK. Leaving this post here to help others who end up with the same problem. My Mac (Monterrey 12.2.1) today froze up and I had to hard reboot. After the reboot, Outlook (16.60.22031302) won't start, although all other apps (including other Office apps) start OK. The crash report suggests that it's a code signing problem. I reinstalled Office but that didn't fix the issue. Any suggestions for how to get Outlook working again? Here's the content of the MacOS crash report, if it helps: Incident Identifier: B54D39FA-AE35-4EEB-84A4-AF136782C2BF CrashReporter Key: 040415FB-2164-B40C-FD04-0DF40B0D2113 Hardware Model: MacBookPro11,4 Process: Microsoft Outlook [1185] Path: /Applications/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook Identifier: com.microsoft.Outlook Version: 16.60 (16.60.22031302) Code Type: X86-64 (Native) Role: Default Parent Process: launchd [1] Coalition: com.microsoft.Outlook [812] Date/Time: 2022-03-16 17:00:10.0334 -0700 Launch Time: 2022-03-16 17:00:09.9920 -0700 OS Version: macOS 12.2.1 (21D62) Release Type: User Report Version: 104 Exception Type: EXC_CRASH (SIGKILL (Code Signature Invalid)) Exception Codes: 0x0000000000000000, 0x0000000000000000 Exception Note: EXC_CORPSE_NOTIFY Termination Reason: CODESIGNING 1 Triggered by Thread: 0 Thread 0 Crashed: 0 0x10d898ac0 _dyld_start + 0 1 ??? 0x1 ??? Thread 0 crashed with X86 Thread State (64-bit): rax: 0x0000000000000000 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x00007ff7b8ec4bc0 r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 rip: 0x000000010d898ac0 rfl: 0x0000000000000200 cr2: 0x0000000000000000 Logical CPU: 0 Error Code: 0x00000000 Trap Number: 0 Binary Images: 0x10d894000 - 0x10d8fffff (*) <7de33963-bbc5-3996-ba6e-f1d562c17c95> ??? 0x0 - 0xffffffffffffffff ??? (*) <00000000-0000-0000-0000-000000000000> ??? Error Formulating Crash Report: dyld_process_snapshot_get_shared_cache failed EOF ----------- Full Report ----------- {"app_name":"Microsoft Outlook","timestamp":"2022-03-16 17:00:10.00 -0700","app_version":"16.60","slice_uuid":"a2e2341d-22ab-35bc-b022-d63fc2a8eda9","build_version":"16.60.22031302","platform":0,"bundleID":"com.microsoft.Outlook","share_with_app_devs":1,"is_first_party":0,"bug_type":"309","os_version":"macOS 12.2.1 (21D62)","incident_id":"B54D39FA-AE35-4EEB-84A4-AF136782C2BF","name":"Microsoft Outlook"} { "uptime" : 180, "procLaunch" : "2022-03-16 17:00:09.9920 -0700", "procRole" : "Default", "version" : 2, "userID" : 501, "deployVersion" : 210, "modelCode" : "MacBookPro11,4", "procStartAbsTime" : 180910775726, "coalitionID" : 812, "osVersion" : { "train" : "macOS 12.2.1", "build" : "21D62", "releaseType" : "User" }, "captureTime" : "2022-03-16 17:00:10.0334 -0700", "incident" : "B54D39FA-AE35-4EEB-84A4-AF136782C2BF", "bug_type" : "309", "pid" : 1185, "procExitAbsTime" : 180951478091, "cpuType" : "X86-64", "procName" : "Microsoft Outlook", "procPath" : "\/Applications\/Microsoft Outlook.app\/Contents\/MacOS\/Microsoft Outlook", "bundleInfo" : {"CFBundleShortVersionString":"16.60","CFBundleVersion":"16.60.22031302","CFBundleIdentifier":"com.microsoft.Outlook"}, "storeInfo" : {"deviceIdentifierForVendor":"9583E3D0-1AB7-5874-A919-CA6784411DAB","thirdParty":true}, "parentProc" : "launchd", "parentPid" : 1, "coalitionName" : "com.microsoft.Outlook", "crashReporterKey" : "040415FB-2164-B40C-FD04-0DF40B0D2113", "sip" : "enabled", "isCorpse" : 1, "exception" : {"codes":"0x0000000000000000, 0x0000000000000000","rawCodes":[0,0],"type":"EXC_CRASH","signal":"SIGKILL (Code Signature Invalid)"}, "termination" : {"namespace":"CODESIGNING","flags":66,"code":1}, "extMods" : {"caller":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"system":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"targeted":{"thread_create":0,"thread_set_state":0,"task_for_pid":0},"warnings":0}, "faultingThread" : 0, "threads" : [{"triggered":true,"id":11727,"threadState":{"r13":{"value":0},"rax":{"value":0},"rflags":{"value":512},"cpu":{"value":0},"r14":{"value":0},"rsi":{"value":0},"r8":{"value":0},"cr2":{"value":0},"rdx":{"value":0},"r10":{"value":0},"r9":{"value":0},"r15":{"value":0},"rbx":{"value":0},"trap":{"value":0},"err":{"value":0},"r11":{"value":0},"rip":{"value":4522085056,"matchesCrashFrame":1},"rbp":{"value":0},"rsp":{"value":140701936143296},"r12":{"value":0},"rcx":{"value":0},"flavor":"x86_THREAD_STATE","rdi":{"value":0}},"frames":[{"imageOffset":19136,"symbol":"_dyld_start","symbolLocation":0,"imageIndex":0},{"imageOffset":1,"imageIndex":1}]}], "usedImages" : [ { "source" : "P", "arch" : "x86_64", "base" : 4522065920, "size" : 442368, "uuid" : "7de33963-bbc5-3996-ba6e-f1d562c17c95", "name" : "" }, { "size" : 0, "source" : "A", "base" : 0, "uuid" : "00000000-0000-0000-0000-000000000000" } ], "vmSummary" : "ReadOnly portion of Libraries: Total=31.5M resident=0K(0%) swapped_out_or_unallocated=31.5M(100%)\nWritable regions: Total=8288K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8288K(100%)\n\n VIRTUAL REGION \nREGION TYPE SIZE COUNT (non-coalesced) \n=========== ======= ======= \nSTACK GUARD 56.0M 1 \nStack 8192K 1 \nVM_ALLOCATE 8K 2 \n__DATA 3424K 3 \n__DATA_CONST 1488K 2 \n__LINKEDIT 8308K 4 \n__TEXT 23.6M 2 \n=========== ======= ======= \nTOTAL 100.6M 15 \n", "legacyInfo" : { "threadTriggered" : { } }, "trialInfo" : { "rollouts" : [ { "rolloutId" : "607844aa04477260f58a8077", "factorPackIds" : { "SIRI_MORPHUN_ASSETS" : "6103050cbfe6dc472e1c982a" }, "deploymentId" : 240000066 }, { "rolloutId" : "60da5e84ab0ca017dace9abf", "factorPackIds" : { }, "deploymentId" : 240000008 }, { "rolloutId" : "602ad4dac86151000cf27e46", "factorPackIds" : { "SIRI_DICTATION_ASSETS" : "6193d03f2171a2330e561dfc" }, "deploymentId" : 240000305 }, { "rolloutId" : "60356660bbe37970735c5624", "factorPackIds" : { }, "deploymentId" : 240000027 }, { "rolloutId" : "601d9415f79519000ccd4b69", "factorPackIds" : { "SIRI_TEXT_TO_SPEECH" : "622657ce37186c771d5404ad" }, "deploymentId" : 240000416 }, { "rolloutId" : "5fc94383418129005b4e9ae0", "factorPackIds" : { }, "deploymentId" : 240000282 }, { "rolloutId" : "5ffde50ce2aacd000d47a95f", "factorPackIds" : { }, "deploymentId" : 240000123 } ], "experiments" : [ ] }, "reportNotes" : [ "dyld_process_snapshot_get_shared_cache failed" ] } Model: MacBookPro11,4, BootROM 428.60.3.0.0, 4 processors, Quad-Core Intel Core i7, 2.8 GHz, 16 GB, SMC 2.29f24 Graphics: Intel Iris Pro, Intel Iris Pro, Built-In Display: DELL P2415Q, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), Main, MirrorOff, Online Display: DELL P2415Q, 3840 x 2160 (2160p/4K UHD 1 - Ultra High Definition), MirrorOff, Online Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120 AirPort: spairport_wireless_card_type_wifi (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.111.1 AirPortDriverBrcmNIC-1710.3) AirPort: Bluetooth: Version (null), 0 services, 0 devices, 0 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM1024G, 1 TB USB Device: USB30Bus USB Device: USB3.0 Hub USB Device: AX88179 USB Device: Apple Internal Keyboard / Trackpad USB Device: Bluetooth USB Host Controller USB Device: USB2.0 Hub USB Device: HD Pro Webcam C920 USB Device: USB 2.0 Hub USB Device: hub_device USB Device: Barcode Reader USB Device: Blue Microphones USB Device: USB2.0 Hub USB Device: USB PnP Sound Device Thunderbolt Bus: MacBook Pro, Apple Inc., 27.15.3KViews0likes5CommentsRe: Outlook Mac 16.60.22031302 won't start (code signing issue?)
peterkorian as noted in my edited OP, I reinstalled all Office apps and reinstalled, and this seemed to fix the problem. Make sure to follow the instructions in the Microsoft Support doc I linked to; dragging the apps into trash from the Applications folder is not enough.5.1KViews0likes2Comments
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