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GigaIO
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desktop Word editing of OneDrive shared .docx file is unusable
My small company has Office 365 for business, with OneDrive Business 365. This allows documents to be simultaneously edited using the online versions of Office. Members of the company, and supposedly, outside company members as well can also edit the document. Company members can edit using the online, or desktop versions of MS Word. Inter-company invitees do NOT appear to be able to view or edit the document using DESKTOP Word, only the entirely tragic and woeful inadequate "online" version of Word. (This is a complex specification document, and Online Word in a word is a "joke". It is entirely not up to the task. But it appears that neither is the desktop version of Word. I have two problems with Desktop Word in this case (where BOTH companies have OneDrive business (or better) [amusingly, one of the companies is Microsoft]). First, I cannot share for Desktop application use between an explicit invitee (not using a Guest invitation, but rather an explicit Direct document invitation), for desktop application Word editing.) This simply DOES NOT WORK!!!!!!!!!!!!!! The ONLINE version of Word works just fine, its just useless. Second, intra-company (e.g., just in side MY company), if multiple users are editing a the same time, the response from the product is UNBELIEVABLY slow. (As it it goes away for 5secs, 10 secs, 20 secs, 5 minutes). Some saves take 30 minutes. 30 MINUTES because one did a global operation on the document. (This document is large, but not that large, 50 pages, with a lot of sections.) Third, sometimes, when I am the ONLY person editing the document (you can see that in desktop Word 365), that one is the ONLY person in the document, and I do even a small edit, and it writes it back (taking 30 seconds or more), but then after changing from "Saving" to "Saved", the Cursor STILL does not return (its the spinning circle e.g., the HOUR-GLASS, for old-timers like me) and the application NEVER comes back, EVER. You have to KILL IT, and then reopen the document, which is fine because it was in the "Saved" state, but the application simply DIES. ALL OF THE TIME. I have never seen a Word processing program, especially one as EXPENSIVE as Microsoft Word is, malfunction so badly, blatantly, and perform so horrendously. Does Microsoft EVEN TEST this stuff. I mean this is BASIC stuff. Converting some H2 headers to "Normal" style (e.g., "Body style"- with formatting, is NOT a complex operation, that Word should be crashing like this. Or is the problem that OneDrive hosting from "xx.onmicrosoft.com" (e.g. Microsoft Azure) is so bad, that this basic functionality simply DOES NOT WORK. I WOULD BE EMBARRASSED that this does not work if I worked for Microsoft. They should literally be ashamed of themselves for putting out a product that so clearly MISSES on all cylinders, something so bad as to be ENTIRELY unusable. Waiting for the "Next Day" online tools update that "FIXES" this stuff, including no problem downloading a new DESKTOP application update. But it needs FIXING. Why would ANYONE pay for this stuff? I cannot believe my company is paying for it, so that we can supposedly do SHARED file editing and review on a specification, pretty much the SOLE reason to rent hosted 365 applications, and OneDrive for Business. Regards, David O'Shea Email address removed UNHAPPY 365 UserRe: Effects of changing the Organization name
kelvandy and Lpkkicpa, I can confirm that I to, tried every registry edit (service shutdown), explorer kill trick there is (and invented some new ones), including having to edit security zone keys and values (twice the headache). That could work for ONE boot instance, and only within Explorer. (Within a cmd.exe prompt, it did NOT really rename the file.) And on the next reboot, the "hot" security key is disliked by OneDrive's server services, and new connectors registry keys are generated, and the OLD-NAME comes back. Also, from fighting this, I can say I have an unwanted understanding of how the product functions- and fixing this is hard. Because clients can be "off" when the change is made, and MS would have to create a "name" sync mechanism to change the name, before then running its standard sync stuff, which in 5 years they have not done. But I can also attest that even UNSNYCING and UNLINKING all clients does not fix the problem. It appears you must actually delete the online account, and then recreate it. (which means all file sharing and associations have to be recreated, with new PIN authentication, the works.) I did not do that, but I did everything short of it. (If account deletion does not work, then nothing works.) Account deletion is in my opinion not a real solution. (If you had more than a few "OLD" users (like 2 of them), its unworkable. If you have a real organization change, and the name really NEEDS to change, Microsoft does not appear to be providing a solution of any kind. In 5 years. (This is a 2017 issue, and its 2022 now guys.) Where is the BEEF? Fire the product manager. Fire him or her, and get someone that understands priorities to run that program. Maybe take them out back first, before you fire them.6.1KViews0likes6CommentsRe: One Drive Sync (to Desktop Explorer Sync) does not Respect Organization Name
Just to be blunt. I even edited the registry (at great pain) to change the names. Editing a few protected (security realm) keys and values (at even greater pain), and then kill and restarted Explorer (the basic desktop provider) and that switched the Explorer Name during THAT boot. (But it did not actually rename the folder exactly, (on the command line, it still had the old name).) And after rebooting, OneDrive resyncs with home, gets unhappy with the Connector certificates, and regens a "new one", with the "OLD NAME" again, and you switch back in most places that you edit (and clog up your registry.) In short, there is basically NO WAY to force it, even with dangerous and expert surgery. And short of deleting the user's online account, there is no way to fix it. (Even brand new client installs, STILL GET THE OLD NAME - for these users. NEW users get the new name, but OLD-BUSTED-USERS, are stuck forever. Appears that this has been broken since as least 2017 from the thread log above. (So in 5 years, Microsoft still has NOT fixed this. I guess companies are NOT allowed to get purchased, or change marketing strategies, or fix unfortunate "LONG" org names, or fix IT mistakes with Microsoft OneDrive. TOTALLY A COMPLETE utterly miserable product. Cannot wait to never use it again.2.4KViews0likes1CommentRe: One Drive Sync (to Desktop Explorer Sync) does not Respect Organization Name
Thank you for the information. After killing literally all of Saturday (and some hours today on Sunday), trying every conceivable solution (I found a few that work, until the next reboot of the system). I can attest that not only do existing configured clients not get updated. But UNCONFIGURED clients, e.g. clients SYSTEMS, for whom all SYNC links are severed, all Microsoft account names are deleted, all OneDrive %USER%\AppData\Local\.....\Microsoft\OneDrive\* information for the associated account is deleted, all Registry entries for the associated product (OneDrive) are remove, uninstalling OneDrive, and then reinstall one driver, re-syning, thus re-logging in to the account, will STILL not use the current organization name. On the Microsoft One Drive (Azure) side of the product, somewhere in the bowls of OneDrive, the OLD organization name is cached, and it does not respect the new NAME, nor ever use use it, period. OneDrive as a product is so seriously broken- total POS. (Use your imagination.) I even did everything a "regular" user could do. e.g. I unsynced ALL clients. Unregistered the account on ALL clients, so that via the Website account management, the associated "Deviice" list was empty, and that STILL would not "reset" the account sufficiently for it to source the organization name properly. STILL. It appears that at a minimum, the user's online account needs to be deleted, and the re-instantiated. (I cannot do that, as I cannot put it back a the moment, and IT resources are tied up at this small company such that they cannot spend a week trying to fix Microsoft's broken stuff.) If the account delete and recreation (which is a problem if there are any hosted files in the account shared to others, you have to go save those off first somewhere, delete the account, recreate the account, put the files back up, and then RE-SHARE TO EVERYONE that had a share. (RIDICULOUS). If that doesn't fix it, then the only way to fix it is to TAKE DOWN EVERYTHING, and EVERYONE (ALL ACCOUNTS), and reconstitute the system with an originally correct (and apparently NEVER TO CHANGE, EVER) company Organization name, and have EVERYONE do the fire drive above (saving all everything to local files), and reconstituting the world. (Frankly, if you have to do that, just switch to Google's products. They actually work.) Totally disgusted with Microsoft. There are no words.2.3KViews0likes2CommentsOne Drive Sync (to Desktop Explorer Sync) does not Respect Organization Name
Our organization changed it online Office 365 Organization Name (using the Admin panel). The original online name was inadvertently setup incorrectly by the initial Admin. While the change in the Admin panel took effect, and is respected in the online presence. (For instance looking at a User's information shows the correct new Organization in the panel header). When creating a new SYNC to a Windows OneDrive setup, the original name always shows up in the "OneDrive - Oldname" folder root representation. (Even when Onedrive is removed. Reinstalled. Accounts removed in Windows. Folders unlinked in Windows. Cache cleared in windows. Registry cleared of old "indentities" using regedit. Basically, when a SYNC begins, the SERVER side somehow captures the OLD name (e.g. it ignores the Organization setting that is otherwise respected online) and STILL creates the new sync directory anew in the form "OneDrive - <Oldname>" where <Oldname> is the original organization name. Is there some way to fix this? We have already changed the Organization field, which fixed the online presentation, but the Windows presentation seems to be directed by the "online" ignoring the field. Very frustrating, low quality product. Anyone got a cure- magical setting someplace else, some OneDrive setting on top of the Organization setting that is supposed to control things?2.6KViews0likes4Comments
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