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french44
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Joined 5 years ago
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Re: Outlook email account Disconnected
susan_croft I still continue to have these issues and have two separate support cases opened. One tech believes the issue is with a security token that will not renew itself, but unfortunately he had to get another department involved, thus the 2nd case. The new case has started off like all the others... start with the 1st page of the "manual" and asking me to try the basic steps that we've done multiple times over the last year even after I've told them that it wouldn't work. Can't get to page 2 without trying page 1... Now I'm back to getting an email at 5:00am and not responding to replies until the following day at 5:00am. When I ask if they'd like to setup a remote session to see the issue they deny. Very frustrating. If you find a solution please share. Thanks28KViews0likes0CommentsRe: Outlook email account Disconnected
Raymond_ThiaI've been dealing with this issue since August 2022. I've had multiple support cases (even paid $500 for one) and support has been completely useless. This week I even performed a clean re-installation of a new Dell Precision (minus any Dell software) and I let Outlook run without the pc being used at all. Within two days Outlook disconnected again. I have the same issue with different clients on different networks. The network that this PC was connected to has approximately 18 computers and only 7 are affected with the others having never disconnected. Support is no help so I continue to search the internet in hopes of finding a solution.25KViews0likes0Comments
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