Forum Discussion
ersjohnson
Feb 23, 2021Copper Contributor
Universal print jobs take an unusually long amount of time & user gets error message
Hi, We've got Universal Print set up for 2 users and roughly 8-9 printers. All of our print connections are facilitated via the connector (no firmware-based connections) sitting on a Windows ...
ersjohnson
Feb 25, 2021Copper Contributor
Thanks Jimmy! Things seem to be better now, but we're still noticing these error messages in the Connector event log. Should we still open a support ticket?
Jimmy_Wu
Feb 25, 2021Former Employee
I had a follow up with the team and found out that the notification service have been receiving excessive calls by some older connectors which are causing a backup of events to process. The notification service should be starting to return back to normal health and the team is continuing to monitor.
- ersjohnsonFeb 25, 2021Copper ContributorAwesome, thanks!